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“I was in need of a new bed and possibly a couch. I didn't expect much but overly high prices but managed to get a mattress and a bar cabinet at a good price. Only disappointment I had was not trying to haggle more off the sales price but happy with the deals given. I was also happy they would deliver it to my new place. Carol sent me a follow up text and I might go see what deals I can get at her new location.”
“This was our first time at the Capitol Heights location and it was well worth the time. They have a nice selection of furniture, rugs, lamps, artwork etc. The customer service was excellent ! Jay and Team are super polite and professional, were not pushy nor hovered over us which allowed us to take our time to see all of the well put together show case. Another plus is that the prices are negotiable which was fare and a big factor . We purchase a sofa, rug, and artwork and delighted to return and browse/buy again. Stay tuned for updated review.”
“Megan was very polite welcoming me in the store. Well knowledgeable on the beds. I got to lay on a mattress while she explained the various sleep number adjustments. Within minutes, I purchased a bed.”
“Surprised to learn I have been missing this pleasant little gift shop for years. Two floors of antique, vintage, and like new goods, and lots of books. I found some '80s era music CDs which made my day.”
“As part of our stone purchase for an outdoor kitchen project, I contacted the Capitol Heights location regarding inventory and pricing that had already been honored by other Floor & Decor stores.
My initial conversation was with Kirtley the manager, and unfortunately, it was not a positive experience at all. The manner in which the entire conversation was handled felt as though I was being given a difficult time. The discussion became unnecessarily frustrating and unproductive. By the end of the call, there was no resolution. I was given no other option... but to end the call. This is one of the locations that has the remaining stones that we need to purchase, in order to complete the kitchen project. I was furious.
The following morning, I decided to call back and speak with another manager. I was connected with Toney, and the experience could not have been more different. After listening to the situation, Toney was professional, courteous, and solution-oriented. Not only did he honor the same pricing that had been extended by the other locations, but he also offered to transfer the material to a more convenient store for pickup.
When we arrived, the team was friendly, professional, and worked together seamlessly to assist us. Mat/Simon were great. Their willingness to help completely turned the experience around.
Every organization occasionally encounters challenges, but what truly matters is how those challenges are addressed. Thanks to Toney and the Capitol Heights team, what started as a disappointing experience ended on a very positive note. We sincerely appreciate their professionalism and customer-focused approach.”
“Kimberly Watson provided expert and caring service in an effort to complete my search. Exceptional service and I would highly recommend to friends and family. Thanks Kimberly!!!”
“Super friendly and very reasonable prices for awesome antiques. Accidentally left one of my purchases at the store and the owner was extremely helpful and accommodating to get it back to me! I am excited to check back in the future to see what they have in store.”
“I go here all the time. They have some of everything. A lot of decorative items for your yard. They also have live baby chicks. Definitely a go to spot for yard, farm, garden and pet supplies. Staff also friendly.”
“Jovella, is SUCH a pleasure! Having worked in retail in my 20s I get how being short staff can greatly affect customer service, but her customer service never wavered! She literally helped me lift and place two HEAVY wood night stands/end tables on to the flatbed AND took them to the front register for me! In addition she helped me get them into my truck after purchase. Thank you so much Jovella for your World Class Customer Service! She was very professional, funny and personable! 🙌🏾”
“One of the BEST Ross in the DMV area! You can tell they have good management at this location. They always nicely stocked. The clothes selections are very fashionable. Prices are great.
I usually come there and pick up a few graphic shirts, dress shirts and house decor. I'm never disappointed going to this location.
Also, thank you to the kind staff, they are very friendly, and even the guard is nice and friendly! Thank you!”
“One of the smaller stores. The amount of inventory is hit or miss. Location is convenient but I would prefer to go to a larger location with hopes of a better selection.”
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“Their bathrooms are in a hallway in the fitting room area, no explicit signs.
But I found it fairly clean, high standards, probably takes care of it responsibly. Overall good quality store.”