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“When I walked in , the staff was very open and joyful. My representatives Josh and Harry were super helpful and answered all my questions. This specific store made the ambiance 10 times better and happy I switched to Verizon!”
“Love this location, i switched over from Verizon and the young lady named Talia who helped me get into my new iphone 14 pro was so helpful. I definitely recommend this location. And thanks for the wonderful Bars of 5G service.”
“Very positive experience with my visit 8/28/23. Ive been having issues with my phone that customer service over the phone has been unable to solve. Its been quite frustrating dealing with the phone support, endlessly being on hold, representative cluelessly reading from a prompt, disconnected calls...Decided to stop in the store and deal with a real person. I believe the young mans name was Antonio. He was friendly and very helpful. He understood the issue and knew what to do to resolve it.I honestly had been avoiding going into an ATT store as in the past other locations have been painful to deal with. This experience was as smooth and painless as one could ask for.A++ to this store! Thanks!”
“Great customer service I will definitely recommend this store Jen was helpful and kind. Thank you for taking the time to help me reset my password and transfer my data.”
“I went to this Verizon store today because I could not make it work while trying to switch from physical SIM to eSIM myself for two days. There was a short wait, then Israr fixed the problem and completed the switch for me patiently. He said I should have gone to the store for this kind of change. I don’t think it was too difficult for him to fix it. But it was a big relief for me. Now I can use one SIM domestically, the other for foreign travels. Very happy!”
“Over the past few years I've been a frequent customer. 3 broken phones & 1 broken iPad. To this day I am still amazed at their ability to resurrect my devices from the graveyard. Great service, great prices, quality repairs. HIGHLY RECOMMEND!!!”
“Today I witnessed the manager of the AT&T store, Deonte, provide the best customer service to a gentleman, that in my opinion, did not deserved to helped at all. Deonte stayed so calm and professional as this man made racist statements toward him. Before this took place, I personally received incredibly helpful and quick service. I will always go back to this store.”
“Ingrid, Ingrid, Ingrid, by far the best customer service representative that I've ever dealt with. From her patience, to her product expertise, to her amazing customer service skills. Truly nothing short of Greatness. She ensured that she would be able to give us a better deal than we currently had a T-Mobile and she did NOT disappoint. Unfortunately T-Mobile did not offer any specials for First Responders and/or Teachers, but AT&T did. We transferred 4 lines over, received new phones, and a better plan AND saved money. Can't beat it. Special shoutout to the manager Chris for his assistance as well. Highly recommended this particular location!”
“The staff were courteous and attentive. Tristan assisted me and answered all my questions. He also epaired my Samsung phone's cracked screen in a in less time than quoted. I recommend this location and truly appreciate the service I received here.”
“With the system being down and my phone was not working I walked in with high hopes that I could activate my iPhone 14. My iPhone 11 just one night just stopped working. I called customer service only to be greeted with an automated message then line disconnected. I came into the store and was greeted by a busy Sarah. I waited my turn. I let Sarah know my phone was not working, she took it and said she will look at it. In the meantime time I asked if she could activate my iPhone 14, she could not but with her magic touch and magic hands she was able to get my iPhone 11 working! So with that I was very happy! I went from being told I’m out of luck to having my phone back on! Thanks Sarah!!”
“I recently switched from Tmobile and after turningIn my previous phoneI got a 15 pro max zero down ! I wanted the green 13 but a good deal is not to be second guesssd”
“This guy is the most reasonable and honest person that I have ever come across in my life when it comes to any type of cell phone repair. More times than not same-day service while you wait!!!!!!!!”
“I had a great experience in this store earlier this evening. The guy there got one of my phones working quickly, and was very friendly and helpful about other questions that I had. His service was on point, and that is greatly appreciated.”
“Kendall was fantastic! Kendall acknowledge everyone promptly and did amazing job helping everyone at the same time to make sure we didn’t have to wait long . Kendall was extremely knowledgeable and personable. You can tell she takes her job seriously! I love my new phones ?. Kendall deserves a raise . The store has a great selections for the accessories as well.”
“I love AT&T customer service in the Pikesville, MD store. Everyone is awesome. I am partial to Ugo but Tim and Tony are also amazing. I think they do truly care about Great customer service”
“Was upgrading a few phones and encountered a major issue on T-Mobile's end completely blocking one of our existing phone numbers from being able to be activated at all via e-sim or physical sim on any device. It was a very frustrating experience that nobody at T-Mobile (including technical support and engineers) could solve over 24 hours, and nearly caused us to walk away from over a decade with the carrier if not for the patience and service of Mr. Tevin Robertson at the store, who went above and beyond to try and help us solve the issue. Although the issue wasn't resolved 100%, I am giving the store high marks for having employees like him, and crediting him with salvaging the situation. My whole family was very impressed by his attitude, knowledge, and work ethic, and it would serve T-Mobile well to do everything in their power to keep him around.”
“I was her with my broken screen and syed help me with a reasonable price compare to other mall compeptirers..and clean my charging port for free of cost mostly recommended my freiand and family people to him..”
“Hidden gem! Terrence was thorough, patient, and took good care of us. His boss, James was welcoming and answered all our questions. Was feeling hungry and Axel managed to get me a complimentary bag of crackers to make sure I didn’t get sick. Will return!”
“A huge THANK YOU to Tyzaya for the FABULOUS service today. Truly! After spending an eternity on the phone with 611 customer service, I was instructed to go to a store to complete my request. I arrived at this store today with documents in hand and after being greeted by several representatives (thank you!), I was initially told that they could not complete that service onsite. I was told that it was something that corporate did NOT allow them to do onsite. I would have to call the 611 customer service number...again! I was despondent. Thankfully Tyzaya asked me to take a seat so she could assist me with the issue. She was with me every step of the way and was so understanding. After 45+ combined minutes on hold, waiting, talking with different representatives on multiple phones, she finally helped me get my issue resolved. Can't believe it is finally DONE after all of the back and forth with the AT&T customer service line. THANK YOU Tyzaya and team!!!! Very friendly and helpful. Would highly recommend this location. Fabulous!!!”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“Sunday, I received detailed information regarding how to manage my broken charger port on phone. The phone Tech on duty checked my phone and noticed the Charger Port was damaged. Instead of trying to sell me a new phone since it would take 10 days for a new charger port to arrive. The attendant looked up my account, found I carried insurance on my phone, which I forgot about. Attendant wrote down the number for me to call to file a claim. Upon calling to make a claim I will now receive a new updated phone byTuesday. Excellent service rendered. ???”
“To the guy who said the store looked closed maybe you caught them on a bad day. Kaenen took care of me and my wife. I couldn’t believe how easy it was. He even handled multiple groups of people coming in the door, answering questions quickly, if could be, and having them wait if could not. I was impressed by the Customer Service. After 30+ years in the service industry it feels good to have someone actually take care of you. Thanks man.”
“As soon as I walked in the door of the AT&T store, at Dobbin Center Rd. in Columbia, MD, I was greeted by Kenia. I was there to fix a problem and to buy some accessories. Kenia was friendly, knowledgeable, and helpful. She did not rush me. Everything I needed to do, was resolved, and even when I decided to change something last minute, Kenia was pleasant and said it was no problem at all. Her manager was great too. The store is easy to get in and out of, and there is parking available. I would recommend anyone to visit this AT&T location.”
“Service to replace the screen took about 1 hour. Discount of $10 over another quote at competitor. Replaced the screen protector with a 30% discount at the same time.”
“I have been with boost mobile for over 10 years nd I was with out a phone for 3 goin on 4 months but with the help off the 2 young beautiful female who worked the morning of 12/10/2022 I walked out there a very satisfied customer…….Keep up the great work”
“The whole experience was great, Joseph was very nice, helpful, knowledgeable, and patient with all the questions I had, he made sure I was a happy customer leaving the store.”
“Lay was absolutely AWESOME!! Very knowledgeable, professional, and friendly. Her customer service is just top notch, she quickly analyzed my phone problems and just as quickly helped get them resolved, and also very thorough. She greeted everyone as soon as they came in, and made all of us feel welcomed. Thanks Lay!!”
“I gave 5 stars to PINNACLE because it is all that was available. PINNACLE deserve more than five stars. She always there available to satisfy me, she will even go beyond her work to make sure that I am okay with the services. During this pandemic, I didn't feel like she was not open. Always talking smoothly, respectfully and with smile when it is necessary. Thank you my dear for your kindness and professionalism. Keep it up. Remain blessed IJMN ???”
“Customer service was great!! My phone was fixed in under 30 minutes and it was an iPhone 12. My husband has also been here and received great service as well. Highly recommend going here!”
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“Been here plenty of times for typical iPhone screen repair & LCD repair. Today I came in for what I thought would maybe be a whole new phone replacement, turned into just needing a cleaning for my charger port that wouldn’t hold a charge & overheat. In & out 15 min. The best !!!”