The Xfinity Store in Allston provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, along with payment and equipment exchange. Reviews indicate it is a well-run store where customer service is often helpful and fast once an appointment begins, despite sometimes long wait times. Multiple customers report positive experiences, with staff resolving complex issues, such as mobile phone porting and landline transfers, quickly after frustrating attempts through phone support. Employees are described as very nice, kind, and the finest of gentlemen, who explain everything in a clear and concise way while maintaining efficient service. Some reviews note that while the in-store service is good, Xfinity's systems can be among the most difficult to deal with. Overall, the store receives praise for its heroic help, quick resolutions, and well-managed operations.
Colby is the best! He is awesome at explaining the phones features and other Xfinity products.
October 2026
It was really busy and angry customers but the gentleman that helped me was very helpful. I recommend going here when it’s not busy tho.
September 2026
Although the store employee couldn't help me because my issue was with corporate, they gave me a contact number to call so they could help resolve it. Good customer service. Much appreciate. But one downfall of Xfinity. They are hard to reach by phone.
