The Xfinity Store in Allston provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, along with payment and equipment exchange. Reviews indicate it is a well-run store where customer service is often helpful and fast once an appointment begins, despite sometimes long wait times. Multiple customers report positive experiences, with staff resolving complex issues, such as mobile phone porting and landline transfers, quickly after frustrating attempts through phone support. Employees are described as very nice, kind, and the finest of gentlemen, who explain everything in a clear and concise way while maintaining efficient service. Some reviews note that while the in-store service is good, Xfinity's systems can be among the most difficult to deal with. Overall, the store receives praise for its heroic help, quick resolutions, and well-managed operations.
Incredible experience because Ben made it so - he is the best customer rep I’ve ever interacted with, and he made going into Comcast, one of the worst places in the world, a joy. Thank you Ben. Give him a raise.
June 2026
The personnel here are knowledgeable , helpful, cordial and friendly and go way beyond in helping the customers and providing additional information and help! We are so impressed with the service and people here! Michael and Eileen Berger
June 2026
Was having issues setting up an Internet plan online. The employee here helped me figure out the correct way to do it online and also provided a direct phone number for that type of plan in case I had any more issues.
