Verizon, a leading telecommunications provider, offers a wide range of services to cater to the diverse needs of its customers. With convenient store locations, such as the one in Cambridge, Verizon ensures easy access to the latest mobile devices, 5G home internet, and business solutions. For added convenience, customers can visit the Verizon website to schedule in-store appointments or place online orders. These orders can be picked up in-store, with the option of free 2-day shipping, express lockers, and same-day delivery where available. Verizon's customer service has been consistently praised by its loyal clientele. Reviewers highlight the thoughtful and helpful nature of the Verizon team, who strive to make the customer experience smooth and efficient, even with complex setups. The staff is knowledgeable and resourceful, guiding customers through various options to ensure they make the best decisions for their needs. While the stores can be busy, especially during new product launches, the Verizon team remains professional and patient. Customers are encouraged to be understanding and kind, as the staff works diligently to provide exceptional service to all. The Harvard Square location, in particular, has been praised for its exceptional customer service, with staff going the extra mile to resolve issues and provide personalized recommendations. Overall, Verizon's commitment to delivering quality products and services, coupled with its dedicated and accommodating team, makes it a trusted choice for mobile, internet, and business solutions.
I came in because I was due a phone upgrade. Alex and her coworkers were very friendly and helpful!
January 2026
First of all, would like to single out and express appreciation over outstanding customer service, professionalism and excellent problem solving skills of the 25 Brattle street Verizon store manager T.J. Secondly, this standard of setcice should be maintained at other corporate locations where our experience was different.
December 2025
Coming to this location I met Michael who was so helpful and answered every question and concern I had! Customer service is very important to me so it was nice to have someone who truly cared and wanted to help. The place is also nice and organized! Exceeded my expectations!
