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9AM - 3PM
130 2nd Ave, Waltham
Medical Labs
“Staff was pleasant and helpful to those that needed it in waiting room. I was seen a few minutes early and Tech was excellent. Will use this location in the future.”
“Aerodiagnostics provided quick results on my kit! Using the kit at home was easy and straightforward. I would definitely recommend this company to anyone who is struggling with dairy!”
“Benny was the most amazing phlebotomist I have ever met. Incredibly kind and such a calm presence to have when getting blood drawn. Her training and professionalism made this experience so quick and easy. Hands down the best location to go to! I was in and out in less than 10 minutes. Thank you Benny!”
“This location is easily accessible from either 95 or Boston Post Road/Route 20. The building they are located in has a designated free parking lot, handicapped accessible parking, automated doors, elevators, and stairs so there are no impediments. The building is next to Children's Hospital and the office is located on the third floor and has a small waiting room. **It is required to have an appointment, even if you are only dropping off samples for testing.** If you are a walk-in, there is no guarantee you will be seen. The sign on the exterior of their door states the same.
Appointments can be made on their website. If you create an account with them, you can view lab results, make payments, and confirm electronic referrals from providers. To check in at their office, there is an automated kiosk where you will scan your appointment QR code, form of ID, and insurance card. The process is smooth and efficient and you can indicate if you are waiting in the office or will be somewhere else.
The technicians are friendly and confirm all information before drawing samples. In the past, they have taken a payment authorization but this has not happened on recent visits. The authorization was not explained clearly and when I received a bill, I needed to verify the funds were never deducted from my account. At least now, there is only the bill depending if a test is not covered by insurance and easily paid through one's account. I appreciate their help with my healthcare needs since they make it a painless experience.”
“I have gone to this Quest location a number of times now and I have had a very positive experience. I went for blood work today and not only were they running on time but the Phlebotomist was so very nice! I felt better after such considerate treatment.”
7:30AM - 8PM
500 Salem St, Wilmington
Medical Labs
“Everything was quick and easy from registration to actually getting my labs done. I was nervous at first from reading the reviews but in all honesty everyone was pleasant and moved in a quick fashion. People who are working 12 hour days drawing labs all day are not there for conversation or to have to sit there and baby you because you feel entitled to "customer service". To be quite frank you should just have all your stuff together ready to get labs and leave.. There is truly no need to require anything more from the lab staff, do your job and they will do theirs. Honestly you will probably get a better reaction too if you help them to help you.”
“I had no issues making an appointment online ahead of time. I came in on a Monday morning and was seen and released within 15 min. The staff were helpful and professional.”
“APPOINTMENT ONLY. Yes it advertises walk ins, but you are just gambling. There were at least 5 people waiting for over several hours at this location, however, the lady who drew my blood was extremely efficient and professional. I know it’s difficult to find time and postpone labs, but please, you will save yourself so much time in the long run by going on their website and booking a later date.
Also there is free 2 hour parking on mass Ave. DO NOT pay for the parking lot, it is not free.”
“Came in for blood work and the wonderful ladies took great care of me at the Nevin street location. If you're like me and get queasy during blood work, come to this location - they will make your experience quick and painless with great bedside manner!”
9AM - 12PM
1320 Soldiers Field Rd, Boston
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“The people are very nice and helpful. However the way they communicate with patients meaning the means only by phone is a little difficult. I wish they would allow for messages through the app.”