Apple Boylston Street is a vibrant and welcoming store that embodies the true Apple experience. Customers frequently praise the friendly and helpful staff, who go above and beyond to assist, even during busy times. Many reviews highlight the excellent service provided by employees, including a knowledgeable staff member who used a translator to help a non-English speaker, and another who remembered a returning customer’s name after several hours. The store offers a wide range of Apple products, although some customers feel that staff should have a deeper understanding of product specifications. The Genius tech bar for repairs is noted for its efficient service, contributing to a positive experience. One customer expressed gratitude for the professional handling of a military discount issue, appreciating the kindness and respect shown by the staff. While the overall experience is highly rated, some visitors suggested improvements, such as the addition of restrooms and drinking water. Nonetheless, the store's atmosphere and dedication to customer service make it a preferred destination for Apple enthusiasts.
What an amazing and beautiful store. It has that real apple feeling and the staff at this store was so friendly and so helpful. Even though it was busy, they managed to help me within a few minutes and guide me thru the whole process of purchasing some awesome apple products.
November 2025
Alex is a great employee, he attended me super well with the translator since I don't speak 100% English. Excellent work Alex.
November 2025
It's an amazing place to find all apple products but I felt staffs should be aware of specifications and deatils of the products
