Finish Line, located inside Macy's in downtown Boston, offers a convenient spot for shopping shoes and accessories. Customers have noted that staff members are friendly and quick to assist with sizes and questions, creating a welcoming atmosphere. However, some shoppers have experienced issues with pricing. While sales are advertised, there have been instances where display models' sale prices were not honored at checkout, leading to unexpected higher charges. This can be frustrating, especially if not caught immediately. The store has a long history, formerly being the flagship for Jordan Marsh before becoming part of Macy's. Despite its historical significance and festive holiday displays, the interior often feels outdated, with worn shelves, drab lighting, and empty sections that give a somewhat downbeat shopping experience. Still, it remains a reliable place to find household items like kitchenware and luggage, along with seasonal clothing and boots, especially during the summer and fall. Customer service varies; some shoppers praise helpful associates, especially in the shoe department, while others note a decline in shopping energy and assistance. The store tends to be less crowded than in the past, which some see as a sign of changing shopping habits and the influence of online shopping. Nonetheless, Macy’s continues to serve as a key retail location, with amenities like a Starbucks on the first floor, making it a familiar but evolving shopping destination.
Got me and my buddy 2 pairs of nice kicks here for the price of one. Very pleased!
October 2022
Nice department store with good sales ! Like to buy my make up and get the gift bags they usually have good seasonal deals!
October 2022
I had a nice young lady named Yaislin help me out with opening a credit card and I was so glad she was very helpful, she truly helped me with everything I asked and provided the best customer service.
