The UPS Store #1321 in Boston is a locally owned and operated business offering expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. Located two blocks from Back Bay Station, the store is known for its staff that consistently goes above and beyond for customers. Reviews describe the team as incredibly friendly, chatty, and helpful with a great can-do attitude. Staff members are noted for taking charge of packaging heavy items, helping with Amazon returns, and ensuring time-sensitive documents are shipped successfully to meet urgent deadlines. Customers report that the service is consistently great, with staff who care and make every visit pleasurable. The positive atmosphere makes it feel like a neighborhood shop rather than a national company, with new employees continuing this tradition of excellent and supportive customer service.
Staff is friendly, welcoming, efficient, knowledgeable, polite and professional- best UPS store in the nation! Location is ideal with street parking, bike racks etc
July 2025
The guy working the front desk was clearly working very hard and efficiently given the line. He did a great job
May 2025
The employee here has the best vibe ever. Dude has aura
