The UPS Store

UPS, Shipping Centers, Printing Services, Mailbox Centers
Hours: The UPS Store #4972 in Boston provides a wide range of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The store is locally owned and operated, located in the Merchantile Building, and dedicated to helping customers with their mailing and shipping needs. Customers have consistently praised the staff for their professionalism, efficiency, and helpfulness. Jake was highlighted for making visits quick and stress-free, demonstrating excellent customer service. Another customer appreciated Jacob for assisting with shipping options and ensuring their package arrived on time, showing the store’s commitment to reliable service. However, experiences have varied. While some staff members, like the lady who assisted a customer with a complicated name and address, were highly professional, attentive, and efficient, others have left customers feeling disappointed. One customer described an initial interaction with a gentleman that was rude and unprofessional, as he abandoned the customer mid-conversation and appeared annoyed by their details, handing them off to a colleague. Despite this, the final staff member provided excellent service, making the overall experience better. Additional praise was given to a staff member working late on the day before Thanksgiving, who handled a long queue calmly and professionally. Eve, another employee, was commended for her quick, accurate printing service, along with her exceptional social skills, making her a valuable team member. Overall, the store is known for its helpful staff and comprehensive services, with some variation in individual customer experiences.

1. Boston, Massachusetts