This Verizon store in Boston offers a convenient experience for customers seeking mobile devices, 5G home internet, or business services. Customers can visit the store in person or place orders online for easy pickup, same-day delivery, or free two-day shipping, with additional options like express lockers. The staff, including representatives like Steven, Robert, and James, are praised for their helpfulness and professionalism. Steven assisted customers in getting new phones, even when they initially thought it wasn’t possible, and provided excellent service with a friendly attitude. Robert helped with phone upgrades and transfer processes, showing genuine concern for customers’ best interests and making complex tasks seem simple. James made the setup process quick and easy, ensuring customers understood everything. Overall, the store is highly recommended for its friendly staff, smooth process, and helpful service, making every visit a positive experience.
Robert was such a fantastic help with upgrading my phone. Came in on vacation after my phone would not hold a charge. I got in and out of there fast so I could make it to the hockey game! Highly recommend coming in and requesting Robert for anything you need!
January 2026
Top notch customer service and overall experience! Robert is the person to go to💯
January 2026
Steven was very helpful with my technical issue and was able to resolve the problem in a timely manner.
