Metro Credit Union - Chelsea - Main Office is a well-regarded financial institution in Massachusetts, known for its comprehensive range of services including checking and savings accounts, loans, and retirement planning. Established in 1926, it serves over 220,000 members and has branch locations throughout the state. The Chelsea branch is particularly noted for its customer service, with staff members frequently praised for their professionalism and helpfulness. Customers have highlighted the exceptional service provided by employees like Mav and MJ, who are recognized for their knowledge, kindness, and ability to resolve issues efficiently. Many reviews express appreciation for the staff's proactive approach to customer care. The manager, Wafaa Lahmeur, is also commended for her professionalism and her swift handling of any concerns that arise. Additionally, the branch offers practical features such as a coin counting machine, drive-thru services, and notary services to enhance the banking experience. Despite some feedback regarding the new voicemail system being less user-friendly, the overall sentiment remains positive, with many customers expressing gratitude for the attentive and personalized service they receive at this location.
Woman was very nice, true professional. I am very satisfied with Metro.
May 2024
This has been my bank for years. Proud member. Excellent customer service great benefits and very helpful when I have questions & in doubt. Big thanks to Wafaa the branch manager for always taking care of my banking needs & the rest of the staff.
April 2024
I came in to the branch and Mav helped me out with excellent attention to my needs and helped me a lot with my accounts
