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“Two weeks ago, my checking account was compromised, and I had to take a trip from Springfield to the nearest branch in Framingham. There, I met Mr. Cyr and Nana. Mr. Cyr was incredibly helpful, friendly, and kind throughout the process. I realized that I’ve been banking with Metro for nearly 20 years, and I wouldn’t change a thing! I truly appreciate all the assistance you provided in restoring my account. A big thanks to the fraud department as well, where it all began. Thank you!”
“Everyone at the Chelsea (main) branch of MCU are incredible friendly, communicative, and informative with all things banking. Specifically Mav, Jacqueline, Alejandra, Polina, and Kevin: they helped through the very tedious process we required of them, and made things simple as possible for us. My family has been banking with Metro for nearly 100 years (true story!), and they've always there when we needed with expert financial advise, exceptional friendliness and care, and though I live far away from any branches I will continue to do business with Metro Credit Union. Hopefully for another 100 years, at least!”
“The Eastern bank located at 90 Everett ave., in Chelsea, is the best branch compared to other locations in Chelsea, Revere, and many others. Outstanding customer service is what make de difference!!”
“I came in and was told there is a wait time but less than an hour. Its longer. I asked to use the restroom but the gentleman Luis said there is none. He offered me the option to go to Market basket and that I would NOT lose my spot. He was very respectful and I was a bit anxious since I am holding it. When asked for the wait time he said 15 min.
Let me add: if there will be long wait times, then please add a restroom.”
“I had an excellent experience at this branch. The branch manager Snijezana went above and beyond to make the process smooth, professional, and stress-free. She took the time to answer all of my questions, explained everything clearly, and genuinely cared about providing great customer service. It's wonderful to have help from someone who is knowledgeable, patient, and committed to helping customers. Thank you for making my visit such a positive experience—I highly recommend this branch!”
“While I have to say this one bank teller went out of her way. To assist and professionally conversate with me about business opportunitys... i never experienced this level of Customer service all from a withdrawal I made at this location Highly recommend thank you for a wonderful experience the best.. Thank you so much Astrid....
⭐️⭐️⭐️⭐️⭐️”
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“I highly recommend ECSB Chelsea branch! The staff specially the branch manager Sandra Youssef are very attentive and responsive. Sandy always goes the extra mile to help my family with any request we have.
Also ¡Hablan español!”