Metro Credit Union - Chelsea - Main Office is a well-regarded financial institution in Massachusetts, known for its comprehensive range of services including checking and savings accounts, loans, and retirement planning. Established in 1926, it serves over 220,000 members and has branch locations throughout the state. The Chelsea branch is particularly noted for its customer service, with staff members frequently praised for their professionalism and helpfulness. Customers have highlighted the exceptional service provided by employees like Mav and MJ, who are recognized for their knowledge, kindness, and ability to resolve issues efficiently. Many reviews express appreciation for the staff's proactive approach to customer care. The manager, Wafaa Lahmeur, is also commended for her professionalism and her swift handling of any concerns that arise. Additionally, the branch offers practical features such as a coin counting machine, drive-thru services, and notary services to enhance the banking experience. Despite some feedback regarding the new voicemail system being less user-friendly, the overall sentiment remains positive, with many customers expressing gratitude for the attentive and personalized service they receive at this location.
All the employees I have dealt with are very courteous and polite. Never had any problem.
April 2026
Mav was great helping my husband and I signed our closing documents for our HELOC loan! He answered all of our questions and was very helpful!
April 2026
I would like to recognize Mav, the assistant manager at Metro Bank, for his excellent customer service. Mav is always professional, helpful, and truly goes above and beyond to assist customers. Thank you!
