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“I had an absolutely amazing experience working with Jessica Mattoon at Spectrum, and I truly cannot say enough good things about her. From the very beginning, Jessica was incredibly kind, patient, and welcoming. She took the time to actually listen to my concerns and made sure I understood everything clearly instead of rushing through the process.
Jessica went above and beyond to help me. She explained all of my options in a way that was easy to understand, answered every question I had, and made sure I felt confident and comfortable with my decisions. Her professionalism combined with her warmth made what could have been a stressful experience feel easy and pleasant.
What stood out the most was how genuine and caring she was. It’s clear that she truly cares about helping people and doing her job well. She was extremely helpful, knowledgeable, and respectful the entire time, and her positive attitude made a huge difference.
Spectrum is very lucky to have Jessica Mattoon on their team. She is a wonderful representative of the company and deserves recognition for her hard work and dedication. She absolutely deserves a raise for the outstanding service she provides. If you’re looking for someone who will treat you with kindness and go the extra mile, Jessica is the person to ask for. I highly recommend her to anyone visiting Spectrum”
“I was very impressed with the customer service! Shortly after I arrived to get a new phone, the woman helping me had to leave unexpectedly. The other team member, James, came over to help and mentioned he was supposed to be leaving soon for his daughter’s first birthday party. He called a manager to check to see if someone was coming to relieve him and was told they would be there shortly. Then, an elderly man came in and was having a hard time with his phone and understanding how things worked on it. James stayed calm and was very pleasant and helpful to the man, offering assistance with multiple things (how to sign into email, how to recover a password, explaining WiFi vs data). His relief didn’t show up until over a half hour later. I felt really bad for him, as a fellow parent, I understood the urgency for wanting to get to his daughter’s party. When his relief arrived, instead of leaving right away, he stayed to make sure everything was closed out with my order and phone transfer, even though I told him he should go and let the other team member help me finish up. I kept thinking how impressive it was that he never once showed that he was frustrated or upset about being late to his daughters party, and that he was so very pleasant under such a stressful situation. Hats off to James! Absolutely amazing customer service all around!”
“Priya and her staff provide five star customer service, are knowledgeable about all things Verizon and technology, and are very kind. Priya's store offers flexible hours so it's easy to drop by the store before or after work. My Mom and I really appreciate the step by step guidance provided by Priya and her staff to set up our new phones. What could have been a very stressful process was made so much better with Priya's invaluable help. We first went to Priya five years ago and we will definitely be returning to Priya's store for any future Verizon needs.”
“David is the best employee in the store, I had problems with my phone, the community was bad and he solved everything and best of all, he found a way to help me for free! I recommend everyone to come to this store and David thanks again”
“We had an awesome experience adding a line to my plan and getting new phones Sammy was great and really took care of my family thank you very much Sammy and Verizon.?”
“I love this store; I changed companies and they have treated me with the best service. And the best prices in the entire city. Thank you David for your attention”
“A kind young man, Jay Santiago, helped me so much today in the West Springfield store I could not believe it. Another representative, when I walked in your store, listened to my problem and gave me an 800 number and that was about it. Not at all kind or helpful. Just matter-of-fact. No smiles, no reassurance, nothing. I then saw Jay and asked him to help and he was amazing and solved my problem quickly. He called the 800 number for me and gave them all the information and in less than 20 minutes I was all set. He could not have been nicer, and I will forever be indebted to him for such wonderful help and kindness. He thanked me for coming back to T-Mobile as I was a previous customer.”
“Christy helped us out with an issue we were having with our phone. Super professional and efficient, she took great care of us . She is a great asset for T-Mobile!”
“I needed a new phone, so I stopped by to get more information. Although they were quite busy, the team consistently checked in, apologized for the wait, and reassured me that they’d be with me shortly. The staff was welcoming, patient, and answered all of my questions without being pushy. Good experience overall!”
“The woman that works here is Amazing! She always helps me to the fullest. I highly recommend this location. They go above and beyond to satisfy their customer's. You won't be disappointed.”
“Didn't my experience at T-Mobile in Westfield was wonderful with the employee Luis He helped me out tremendously with my payment plan and also on purchasing accessories for my products Thank you very much Luis from T-Mobile”
“Jordon was wonderful. Fast efficient and professional. He knows his stuff. Will definitely return because of him. Convenient curb side parking. Got in and out QUICK. Jordan is an asset to the organization.”
“Genesis helped us and she was incredibly patient and kind. I have never seen anyone do their job as well as she did. She took care of multiple customers and helped us with our complicated issue and she was super kind to everyone.”
“Hello, This Verizon on Boston Rd. In Spfld. Is very helpful, and knowledgeable. Husband had a issue with a Ad that was constantly opening, and it was hard to close it or get rid of it ! In and out within 10 minutes. He was very impressed.”
“Wall to wall people inside, lots of agents! Xfinity.
It has done away with the virtual assistant major step in the right direction! Nothing like talking to a human being! The smart move! Great store!”
“If ypu must visit a Verizon store, this is the location to go to and Bob is the representative there who I have found consistently over time, to be courteous, professional, knowledgeable and trustworthy.”
“Extraodinary customer service. Several months ago, I went to the X-finity store at the Holyoke Mall for a new phone. Not only did they have it in stock but it was less expensive than the same phone at Brst Buy (which didn’t have it in stock). The Associate (I regret that I forgot her name - Sarah, I think) spent nearly 2 hours making sure all my important information was transferred and the phone was working properly before I left.
Today, my wife and I went there to get her on my plan. We got an amazing Associate, Nani, who walked us through the process of getting her off her old plan and making sure everything was working well. She also alerted us to the fact that our Xfinity points qualified us for an almost free smart watch. We took it and she spent another 30-45 minutes getting that set up.
Rarely have I experienced such outstanding customer service. And to have it twice from the same business from two different Associates, is truly remarkable.”
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“The manager (Keveana T) and staff, especially Yeriel M, are very helpful. I was dealing with a complicated and difficult issue and they got it done. I would definitely recommend this store.”