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8:30AM - 6:30PM
60 Thoreau St, Concord
Mailbox Centers
“i love this store. the man who works at the front desk, i’m not sure of his name but he has a buzz cut… he consistently goes above and beyond to help and he makes what can often be a huge hassle into such an easy experience. thank you!”
8:30AM - 6:30PM
101 Middlesex Tpke, Burlington
Mailbox Centers
“Whatever they're paying Lee needs to be doubled. He was a one-man army in there today and helped me so much that I've left with the positive impression of UPS that I never had before. Thank you Lee. I wish you the best.”
“Mike is very personable and service oriented. I've shipped many items from this shop over the years and it's always a pleasant experience. A few times, he's helped me to decide that item X was simply not worth shipping. Two thumbs up!”
“Honestly these guys are great - the patience and good nature (and efficiency) they bring to what is probably 80% people returning stuff is noteworthy. So I’m noting it :-) thank you for all you do!”
“Very good and reliable service, friendly and knowledgeable staff. Nick is a great manager, always doing his best to accommodate everyone as soon as possible. I am using this store very often and it never disappoints.”
8:30AM - 6:30PM
405 Waltham St, Lexington
Mailbox Centers
“This is a first rate UPS store - all of the assistants are prompt, knowledgeable, courteous, and extremely capable. It's always reassuring to be dealing with smart, quick, and competent people - the management should be congratulated along with all the employees.”
“I visited on 4/2 because I needed to empty out my daughter’s storage unit and ship a few things we were keeping back to Miami. The gentleman working there—he might’ve gone by “Mo,” though I’m not certain—was absolutely incredible. His customer service was exceptional. He helped me unpack the suitcases and reassured me not to worry, that he would take care of packing everything himself.
It’s been a long time since I’ve experienced that level of compassion and service—especially at a UPS Store. You could tell he was just a genuinely kind and caring person. The young woman at the front, whose name I didn’t catch, was also warm, helpful, and had a lovely smile. She was about to help me, but he kindly told her, “Don’t worry, I’ll pack it—you can help the next customer.”
Bless them both for turning a stressful situation into a surprisingly wonderful one.”
“The team at the Cornerstone Square UPS in Westford were very helpful. Especially Sheila, who patiently re-taped and prepared my package since I needed to remove one item before shipping it. She was friendly and made the errand stress free. I was pleasantly surprised by how quickly the customers were tended to.
Thank you Sheila and the #6533 UPS store team!”
8:00 AM - 6:00 PM
143 Old South Rd, Nantucket
Mailbox Centers
“this place is the best. my experience has all the makings for a ups store commercial. my family rented a house on nantucket for august and when we left the house we left four boxes on the front porch for ups to pick up after the labor day holiday. apparently the boxes weren't labeled properly so the ups driver wouldn't take the boxes - and there was no way for me to get new labels on the boxes as i was already off-island. oh - and there was a hurricane bearing down on nantucket - the wind and rain from which would have surely destroyed our boxes sitting outside. but the ups store in nantucket saved the day. the owner of the store (literally!) got in his car and drove over to our rental house to pick up our boxes and bring them back to his store to keep them safe until the UPS driver could pick them up on monday. this place is everything that you want your local UPS store to be - while never expecting them to actually be THIS GOOD.”
“Victor at UPS Sudbury, MA has been essential in getting my package sent to Israel, through the Israeli customs. Victor has been thorough, professional and friendly. In fact, UPS Sudbury has been unfailingly helpful over the years.”
7:30AM - 5:30PM
776 Main St, Waltham
Mailbox Centers
“Came to get my passport and Lily was very helpful!! Super kind and attentive, she made sure everything was done correctly and in a timely manner. There were 2 other people working as well and they seemed to handle customers just as well. This is definitely one of the better post office’s I’ve been to.”
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Mailbox Centers
“Vitta Bailey is the outstanding manager of THE UPS STORE in Concord, MA. I have been a customer for a year now and can honestly say that Vitta has exceptional customer service. She always very patiently helps and ensures that I’m satisfied with my options.”