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“Awesome, kind, and helpful gentleman replaced the Zagg glass I had Verizon install incorrectly a week ago on my new phone. I so appreciated his expertise !! It’s perfect ! Thank You!! Susan”
“Will Brown was fantastic! I was buying a new phone. He was working alone and maintained his personable friendly and efficient ways with us and with everyone who came in the store. Thank you Will!”
“I came to Waltham to help my elderly uncle with his phone service and I have to say Kiki was amazing!! She was so thoughtful and patient with us. It’s great to see someone in customer service that actually knows how to treat customers. I highly recommend this company their products and definitely their service. Thank You KiKi for being so amazing”
“Great service at Russell Cellular, not only for me and my phone upgrade, but also for the various other customers who came with questions and problems and left with answers and solutions.”
“Jon was very helpful and patient and pleasant to deal with. We appreciated his willingness to accommodate our phone needs and solve issues that came up with my older phone.”
“I was in the AT&T Store @ the Burlington Mall on Tuesday4-14-26
The person that waited on me was named Mingh & he was fabulous...totally patient & informative. I was in to see about my older phone & find out if I could change from my older provider (T Mobile) & change over to AT&T,...He showed me a newer model to concider... he never pressured me to get the new phone... I took a few minutes to think about the new phone & decided to go with the new phone. He was great, explained everthing I needed to know about the new phone. I'm sure anyone working at the Mall store is great, However I'm so glad I got Mingh...he's the best”
10AM - 7PM
316 Moody St, Waltham
Mobile Phones
“Excellent service. The technician was very professional, knowledgeable, and clearly experienced. The repair quality was top-notch and the pricing was fair and reasonable. Everything was explained clearly, with no hidden costs.
Highly recommend HFixPhones to anyone looking for reliable and professional phone repair. I would definitely come back again.”
“I had an excellent experience at the Verizon Wireless store in Billerica, MA. From the moment I walked in, Ramon was welcoming, knowledgeable, and genuinely helpful. He took the time to answer all of my questions and explain my options clearly. He made the entire process of upgrading my plan and purchasing a new phone smooth and stress-free.
What really stood out was Ramon's knowledge of Verizon processes, his kindness, and patience. I never felt rushed or pressured, and he went above and beyond to make sure I left completely satisfied. Customer service like this is hard to find these days. I wanted to tip the man, but he refused and let me know he was just happy to be doing his job to my satisfaction.
I highly recommend working with Ramon at Verizon Wireless Billerica, MA location to anyone looking for honest advice, great service, and a positive experience overall. Give this man a raise, he deserves it!”
10AM - 8PM
85 River St, Waltham
Mobile Phones
“Great people. Unable to fix the problem but spent 90 minutes with the problem. Metro PCS cooperate couldn't even fix the problem yet. Very family oriented and helpful”
“I have been to the AT&T store on 2 occasions in Waltham, MA this month with issues regarding my iwatch and my iphone. I was so impressed with how amazingly helpful and patient were Dartagnan (for my iwatch) and Steve (for my iphone). They were absolutely outstanding and I know when it comes to replacing my husband’s and my iphones, I will most definitely go there because of how wonderful Steve and Dartagnan were.”
“Luiz at the Verizon store was friendly and extremely knowledgeable of the many products in the store. He helped me with replacing my damaged phone and porting what wasn't damaged onto the new one.”
“Such patience! I didn't just pick up a new phone, I got help transferring everything from the old phone to the new one, as well as answers to all my (dumb) questions!”
“Came here today and everyone was friendly and helpful. They were able to take care of what I needed in a friendly and efficient way and also during the process updated my account in some ways to make it more efficiently tailored to my needs. They also demonstrated how to use my device in the way I intended, and were helpful answering questions and giving me info about future possibilities with the line and with my account. I will definitely go back and I told them that. Thank you for making the process easy and putting me at ease with a friendly manner and knowledgeable approach!”
“Went in to upgrade 2 phones and a tablet and they made it quick and painless! Had out younger children with us and they got us a table and in and out in less than half hour! Great customer service at this location!”
10AM - 8PM
110 River St, Waltham
Mobile Phones
“Daury G., Yvelisse R., and the guy that opened for Post Malone went out of their way to be helpful to me and set up my new phone. Great group of young professionals.”
“Had a fantastic experience at this AT&T store! The staff was super friendly and incredibly helpful with my phone upgrade. I left feeling informed and satisfied with my new device.”
10AM - 7PM
117 Tower Rd, Waltham
Mobile Phones
“I had very positive experience at Verizon Store in Waltham, MA.on Aug 12 2026. John was amazing. His above and beyond, was above and beyond !! He really helped out several times with a few challenges store. Handled very professionally. Praises to JOHN”
“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
“Absolutely amazing experience! Mustafa went above and beyond to make sure I had a working new phone, even though it was closing time. His patience and kindness really stood out! The store manager Rami was very helpful too; you can tell this team truly cares about their customers. Hands down the best Verizon store I have ever been to.”
“Ledi and Nate solved an issue that 4 hour of customer service couldn't.
Best T mobile store in the greater Boston area.
Hands down.
I highly recommend ? ?”
“I had no service for the entire day after a phone number portability issue made in another store in Everett and spent hours calling Metro by T-Mobile with no solution.
Frustrated, I went to this store, and Samantha was an absolute LIFESAVER! She fixed my problem and restored my service in less than five minutes. Best employee ever—thank you, Samantha!”
“I had the pleasure of working with Paarth at the Lexington store. I am not super tech savvy, and he was endlessly patient, trying to find a family plan for us with the best deals and discounts. As a result of his efforts, I am planning on switching to Verizon for our internet and streaming. I need a human being to consult with and I feel fortunate to have found him!!”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“I had multiple people all helping me get the best I could and it was great. They legit communicated great with each other all helping get best. Great experience (I've never had a good experience changing carriers before) - ha I see my boy thought so too below”
10AM - 7PM
485 Moody St, Waltham
Mobile Phones
“This is a family owned business. I enjoy coming in even when I don’t need help, and they’re not busy of course. A lot of people are loyal to this store. The employees are valued. I prefer going in person at this location for help instead of talking to a robot or AI voice when I have to get assistance from my cell phone carrier.”
“The staff is great! An employee named Ian helped get a great deal on a new phone, and was overall just a pleasant experience. Welcoming and laid back vibes in the store.”
“I had great experience with Moe. He helped me sign up for Verizon Fios within 5-10 mins. He is very knowledgeable and would highly recommend working with him when visiting the store.”
“Marcos was such an amazing help figuring out my bestfriend’s phone!! He was so kind, patient and super helpful. 10/10 experience and a example of why i stay with verizon. I will always look for Marcos to help me out!”
“Alex was welcoming and helped to keep me up to date with my iPhone12 Mini. Even cleaned the charging port, which I thought was just broken! Genuinely the best experience. Went in thinking I would be upsold on a new phone; Instead, got exactly the service I was looking for! Five stars isn’t enough”
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“Bryan at the Concord store is super helpful and knowledgeable. Definitely recommend this location. We got the Fios internet in a very quick and easy way thanks to Bryan.”