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10AM - 5PM
191 Sudbury Rd, Concord
Mobile Phones
“Awesome, kind, and helpful gentleman replaced the Zagg glass I had Verizon install incorrectly a week ago on my new phone. I so appreciated his expertise !! It’s perfect ! Thank You!! Susan”
“I visited the Verizon store at the Market Basket Plaza and didn't have to wait for assistance. Steven was working alone but was able to find the item I needed right away. After he took care of the transaction, he answered a few questions for me about my plan and future needs. I've always received professional service from the employees here, and they are always friendly, efficient, and helpful.”
“Went in to upgrade from my old phone. Jason and Brian were extremely helpful, informative, and friendly. Great experience with them, highly recommend this store!”
“Amazing experience here with Khristia! She was so helpful and clear with every step! She gave me the most valuable, professional, and best experience I could have.”
11AM - 6PM
168 Great Rd E, Bedford
Mobile Phones
“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”
“I was in the AT&T Store @ the Burlington Mall on Tuesday4-14-26
The person that waited on me was named Mingh & he was fabulous...totally patient & informative. I was in to see about my older phone & find out if I could change from my older provider (T Mobile) & change over to AT&T,...He showed me a newer model to concider... he never pressured me to get the new phone... I took a few minutes to think about the new phone & decided to go with the new phone. He was great, explained everthing I needed to know about the new phone. I'm sure anyone working at the Mall store is great, However I'm so glad I got Mingh...he's the best”
“I was picking up a new phone for a Verizon trade in and was in and out of the store very quickly. They had a iPhone model that was sold out everywhere else so I’m happy to have gotten one here. Everyone at this store is really friendly and helpful. Definitely recommend!”
“Sulayman was extremely helpful when I came in to get a new phone. He helped me decide what phone is best for me, and he picked the perfect phone. He was kind, courteous and extremely respectful. He was friendly and if I could give him 6 stars I would!!!”
11AM - 5PM
85 River St, Waltham
Mobile Phones
“Great people. Unable to fix the problem but spent 90 minutes with the problem. Metro PCS cooperate couldn't even fix the problem yet. Very family oriented and helpful”
“I originally tried to shop at the North Billerica store, but they were not open at 10:15am, despite the posted hours of 10-6.
This was actually a blessing in disguise, as I went to the Pinehurst location instead, and it was a great experience!
I was assisted by a very knowledgeable, very helpful young man named Luiz. He was personable, exhibited excellent customer service skills, and worked with me to make sure I got what I was looking for, and that I was satisfied with my purchase.
I will not be returning to the North Billerica location ever again. My home store is now the Pinehurst store, where I know I will be treated with respect, have all my questions answered, and feel like I am welcome. I've already started telling my friends and family members what a fantastic experience this was. Luiz is definitely an asset to your team! His service today should be held as the standard for your staff. Thank you again, Luiz!”
“Great experience! I repaired my iPhone 14 at the HFIXPHONES shop. I'm very pleased – they are professionals, prices are reasonable. They repaired it at a high level within just 20 minutes. I highly recommend their services.”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
11AM - 6PM
1019 Trapelo Rd, Waltham
Mobile Phones
“Ledi and Nate solved an issue that 4 hour of customer service couldn't.
Best T mobile store in the greater Boston area.
Hands down.
I highly recommend ? ?”
“If you want great customer service then this is the place to go. Tony was professional, competent, knowledgeable and had a good sense of humor. I have been to 2 other locations recently and have spent hours with ATT chat receiving no or incorrect information. Tony took care of everything we needed and we left completely satisfied. His boss Anjelo should give him a raise!”
“I had an exceptional experience at this store not only with wireless service and new iPhone, but also with setting up FIOS internet for my home. This amazing experience is because of Walid. Walid, the associate who assisted me over a period of two days, is knowledgable, patient, and personable. He walked me through each process with great detail and addressed and answered all the concerns and questions I had. He assisted me at every level with set up for a new phone and for internet service for my home, and I left the store with great satisfaction. Walid is an incredible asset to the Sudbury store and should be recognized for the complete customer service he provides. Plus, he is just a really good guy. Thank you, Walid!”
11AM - 6PM
110 River St, Waltham
Mobile Phones
“I upgraded 2 iPhones last week and encountered several problems and went to the T-Mobile store on River Street in Waltham for assistance. I must commend Daury Galvez, the person who assisted me. He was technically knowledgable, an excellent communicator, and a pleasure to work with.”
“We’re traveling international and Stephanie helped us set our phones up and she was so professional and prompt. She even reviewed our account with us and helped us save money on something that we didn’t necessarily need.”
“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
11AM - 7PM
117 Tower Rd, Waltham
Mobile Phones
“Tanaka spent literally hours with me and was a tremendous help. His professional, friendly manner and skills were exceptional and rarely found in retail stores. He solved a problem for me and I really appreciate his efforts.”
“Absolutely amazing experience! Mustafa went above and beyond to make sure I had a working new phone, even though it was closing time. His patience and kindness really stood out! The store manager Rami was very helpful too; you can tell this team truly cares about their customers. Hands down the best Verizon store I have ever been to.”
“I had the pleasure of working with Paarth at the Lexington store. I am not super tech savvy, and he was endlessly patient, trying to find a family plan for us with the best deals and discounts. As a result of his efforts, I am planning on switching to Verizon for our internet and streaming. I need a human being to consult with and I feel fortunate to have found him!!”
10AM - 5PM
485 Moody St, Waltham
Mobile Phones
“This is a family owned business. I enjoy coming in even when I don’t need help, and they’re not busy of course. A lot of people are loyal to this store. The employees are valued. I prefer going in person at this location for help instead of talking to a robot or AI voice when I have to get assistance from my cell phone carrier.”
“I had no service for the entire day after a phone number portability issue made in another store in Everett and spent hours calling Metro by T-Mobile with no solution.
Frustrated, I went to this store, and Samantha was an absolute LIFESAVER! She fixed my problem and restored my service in less than five minutes. Best employee ever—thank you, Samantha!”
“We went to the store today to reduce our bill, and Moe took care of us and helped us out with our account analysis. Definitely recommend him to anyone that needs help with their Verizon wireless account!”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“Desperately went into T-Mobile in Burlington to change my service from AT&T, due to a technical issue on my line that AT&T, both in store and on the phone, could not fix for 3 days. Christian H. Spent about 30 minutes with my phone, and got my AT&T service back on. No pressure to switch or buy. Just an absolute solid effort at customer service! If I could start from scratch, I’d go to T-Mobile in a heartbeat. Ask for Christian!”
“The staff is great! An employee named Ian helped get a great deal on a new phone, and was overall just a pleasant experience. Welcoming and laid back vibes in the store.”
“Josh helped us recently. He was so patient in answering all of our questions regarding a very complicated (to us) bill. Despite the busy time at the store he calmly addressed our concerns.
We appreciate Josh.”
“Always great experience and service here. My favorite location to go. Me and family like it so much, so we pick up our gear here instead of shipping. Courteous and highly professional staff.”
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“I went to the Verizon store in concord ma for my daughters new iPhone I have gone to other Verizon stores and I was days on the phone with Verizon trying to fix all the billing problems Elmer Rivera. The gentleman in the Concord store has handled both my daughters new phones no issues at all. He is a professional at what he does at he told me that the bill will be OK this time around and it was Love that store will always go back Elmer Rivera is the best. Brien Daniels customer”