Verizon, an authorized retailer at IM Wireless, offers excellent cellphone retail and customer service in Massachusetts, New Hampshire, and Maine. Customers have praised the knowledgeable and friendly staff, particularly highlighting Steven and Nick for their exceptional service. Steven provided valuable assistance after a frustrating experience at another store, while Nick impressed with his multitasking ability and clear explanations of deals. Both staff members are noted for their professionalism and ability to communicate effectively, making the shopping experience pleasant. Overall, Verizon is recognized for its commitment to customer satisfaction and product expertise.
Thank you to Azhadique at the Maynard location! He was a great help in upgrading our phones! The GOAT!
May 2026
Great service at Russell Cellular, not only for me and my phone upgrade, but also for the various other customers who came with questions and problems and left with answers and solutions.
May 2026
Marcel was great! Very knowledgeable, friendly, and helpful!
