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“I was pleasantly surprised with the treatment I received. My salesperson explained the process so I would understand, he helped me compare phones, and answered my questions. I recommend this store over the one in Keene (horrible customer service in Keene store).”
“the associate helped me set up my Samsung watch, he answered all my questions just a great help I wish I got his name I think it was
Joe thank you for all you did helping me set up my watch.
John”
“I received excellent support and guidance from Mobile Expert Kai Chen. He made a complex transition from Xfinity very easy, including advice about upgrading two of our four phones and was extremely helpful in guiding me through all transitions, applying for rebates, and selecting an appropriate plan! We look forward to upgraded service with T-Mobile. I recommend T-Mobile in Hadley, and Kai in particular. Thank you!!”
“While I was trying to get an upgrade in the Chicopee location, there was an irate customer who was refusing to leave until she got the answer she needed. It was escalated so far, the team members even had to call the police. She still refused to leave. She tried to talk to us and was very disrespectful to the other reps. In the store, everybody was so helpful. Including the assistant manager Kay, she did all that she could This manager held her composure through everything.The staff was so calm , and no one could believe what was happening”
“Thank you Pedro for taking us through our transfer step by step. We appreciated your courteous approach. 5 star customer service with a really sharp haircut too!”
“Jordon was wonderful. Fast efficient and professional. He knows his stuff. Will definitely return because of him. Convenient curb side parking. Got in and out QUICK. Jordan is an asset to the organization.”
“Hello, This Verizon on Boston Rd. In Spfld. Is very helpful, and knowledgeable. Husband had a issue with a Ad that was constantly opening, and it was hard to close it or get rid of it ! In and out within 10 minutes. He was very impressed.”
“Hayley was awesome. She went over and above to help us. We brought back equipment and needed a better plan for our cell phones. I would come back here anytime!!!!”
10:00 AM - 6:00 PM
210 Old Farm Rd, Amherst
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“This center has a plethora of services for persons with varying abilities. For me, it's an experience...a Mecca. Trained and knowledgeable staff on anything related to ADA law and services.”
“I had one bad experience concerning an authorized service interruption from Spectrum, otherwise everything was excellent. I was helped by Jessica at this location and she was great, very professional and personable.”
“Went to pay my bill. I also got information on how to switch a different carrier's phone to my account. They were very helpful. Most Verizon store sales people are not as helpful as this one was! Thank you so very much for your help!”
“Working with the company for over 31 yrs! Love helping customers and treat them the way they deserve, being polite and respectful brings a smile to my customers 😊”
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“I cannot say enough good things about this verizon location in Granby .Pryia goes above and beyond for her customers..i will recommend this store to everyone.The best customer service.”