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“Joshua didn’t get a last name , Amazing customer service! Greeted me as I came in , they were super busy and helped me the fastest and best way he could ! Great person great service!”
“Christy helped us out with an issue we were having with our phone. Super professional and efficient, she took great care of us . She is a great asset for T-Mobile!”
“The manager (Keveana T) and staff, especially Yeriel M, are very helpful. I was dealing with a complicated and difficult issue and they got it done. I would definitely recommend this store.”
“Great customer service! Staff was very friendly & beyond helpful. They took their time & made sure I understood what was going on every step of the process.”
“Joe helped my whole family upgrade to new iPhone 17s today, finding us the best deals and explaining the contracts clearly. He was so patient and kind. Good customer service is hard to come by these days, and he showed an old school hospitality that was refreshing to experience.”
“Jordon was wonderful. Fast efficient and professional. He knows his stuff. Will definitely return because of him. Convenient curb side parking. Got in and out QUICK. Jordan is an asset to the organization.”
“Hello, This Verizon on Boston Rd. In Spfld. Is very helpful, and knowledgeable. Husband had a issue with a Ad that was constantly opening, and it was hard to close it or get rid of it ! In and out within 10 minutes. He was very impressed.”
“Wall to wall people inside, lots of agents! Xfinity.
It has done away with the virtual assistant major step in the right direction! Nothing like talking to a human being! The smart move! Great store!”
“This center has a plethora of services for persons with varying abilities. For me, it's an experience...a Mecca. Trained and knowledgeable staff on anything related to ADA law and services.”
“Went to pay my bill. I also got information on how to switch a different carrier's phone to my account. They were very helpful. Most Verizon store sales people are not as helpful as this one was! Thank you so very much for your help!”
“I had an absolutely amazing experience working with Jessica Mattoon at Spectrum, and I truly cannot say enough good things about her. From the very beginning, Jessica was incredibly kind, patient, and welcoming. She took the time to actually listen to my concerns and made sure I understood everything clearly instead of rushing through the process.
Jessica went above and beyond to help me. She explained all of my options in a way that was easy to understand, answered every question I had, and made sure I felt confident and comfortable with my decisions. Her professionalism combined with her warmth made what could have been a stressful experience feel easy and pleasant.
What stood out the most was how genuine and caring she was. It’s clear that she truly cares about helping people and doing her job well. She was extremely helpful, knowledgeable, and respectful the entire time, and her positive attitude made a huge difference.
Spectrum is very lucky to have Jessica Mattoon on their team. She is a wonderful representative of the company and deserves recognition for her hard work and dedication. She absolutely deserves a raise for the outstanding service she provides. If you’re looking for someone who will treat you with kindness and go the extra mile, Jessica is the person to ask for. I highly recommend her to anyone visiting Spectrum”
“Extraodinary customer service. Several months ago, I went to the X-finity store at the Holyoke Mall for a new phone. Not only did they have it in stock but it was less expensive than the same phone at Brst Buy (which didn’t have it in stock). The Associate (I regret that I forgot her name - Sarah, I think) spent nearly 2 hours making sure all my important information was transferred and the phone was working properly before I left.
Today, my wife and I went there to get her on my plan. We got an amazing Associate, Nani, who walked us through the process of getting her off her old plan and making sure everything was working well. She also alerted us to the fact that our Xfinity points qualified us for an almost free smart watch. We took it and she spent another 30-45 minutes getting that set up.
Rarely have I experienced such outstanding customer service. And to have it twice from the same business from two different Associates, is truly remarkable.”
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“I cannot say enough good things about this verizon location in Granby .Pryia goes above and beyond for her customers..i will recommend this store to everyone.The best customer service.”