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“I had a great experience with my verizon dales rep named Lz! She was friendly, knowledgeable, and very helpful throughout the process. She took the time to answer my questions and made sure i got the best option for my needs. Excellent customer service- I definitely recommend her!”
“I upgraded to an IPhone 17 Pro Max. I love the phone but I just want to take the time to say that Mike was great and very helpful! He even saved me money by not having to upgrade my current plan! Thank You, Mike!”
“What took me 5 hours to do myself, they took care of in just 15 minutes and did a far better job. I will absolutely come back and would recommend anyone give these guys a try. Thanks for your tremendous service!”
“Ed did a great job helping us out today! Effortlessly bounced between customers to make sure everyone was helped at once, and was transparent with the whole process.”
“Loved working with Milton V. last night. He did a great job, was patient when we were looking for phones, gave me a few tips about how to make my plan more affordable, and helped me out in a professional and friendly way. I would call ahead at this location b/c it's busy, but that's because it's in the middle of a mall. To be expected. Here's a thought - go to the Verizon store, buy your new phone, and have them port the data while you shop or go to one of the restaurants. Overall, a very smooth experience and I highly recommend.”
“My wife's phone needed a new screen. We were in and out within 30 minutes. Very friendly and knowledgeable customer service. Saved the day. Highly recommended.”
“Mimi was great She helped me answer all my questions help me pass all my information to the new phone and I really recommended this location they are all really friendly..”
“Ian provided the best service i’ve ever received at an AT&T store. He took the time to walk me through all of my options for the unfortunate situation i found myself in with a broken iphone screen. There are a half dozen AT&T stores between where i live and the Hadley location but when I need another phone or help I will certainly go back to the Hadley location. I absolutely recommend going here and working with Ian for any needs or questions.”
10AM - 7PM
2547 Main St Ste 101, Springfield
Mobile Phones
“Mr. T assisted us with purchasing a new Apple phone on Sunday. We came to the store in the late afternoon and he was able to set our phone up and transfer items from the old phone. He is a great ambassador for Cricket and a delight to talk with during the process. Excellent representative for the brand. Keep up the great job!!!”
“I recently purchased a moto G from jhoan and Arline on st James ave. And the customer service I have received was so amazing. He was friendly and very helpful! Arline was right there with lots of knowledge about my phone. They were so nice that I will only go to this boost from now on. Outstanding customer service!”
“My phone started telling me every number I needed to call was invalid. We researched on line and found three things to try but they didn't work. We took the phone to AT&T and were greeted within moments of walking through the door. We explained the issue and Gabriel was able to resolve the problem in less than 10 minutes. Totally happy!”
“I went. To the holyoke and the sales rep alma helped me with everything that I needed she answered all my questions and was the biggest lifesaver.Nobody has ever gone above and beyond like she has.I suggest you give her a big raise”
“The crew here are awesome!
Just today, I discovered I had a bill due, well, today! I had a hard time to pay through the app, so I drove to the store. The associate was able to quickly process my payment within minutes!”
“I was pleasantly surprised with the treatment I received. My salesperson explained the process so I would understand, he helped me compare phones, and answered my questions. I recommend this store over the one in Keene (horrible customer service in Keene store).”
“Best ?local secret spot for fixing your phone and replacing the screen for YEARS… ?most affordable and efficient. Shout out to the woman who runs this!
It’s next to the buffet next door!”
“Daisha has impeccable customer service and made the transfer process fun and easy!! We only stayed for about 2 hours because we were deep in great conversation ? ? but she took care of everything quickly and recommended me a phone that I'm finally very satisfied with. I know it's just activating a phone, but it would have been a different experience with a different person. AT&T is blessed to have her.”
10AM - 6PM
327 High St, Holyoke
Mobile Phones
“I had to switch service to a new phone and the staff went out of there way providing excellent support Despite my timing being inconvenient for them they did not complain but were able to save m e hours of frustration by transferring my data. Highly recommend this location for cell phone needs”
“Went in pressed about a broken screen came out with more than I expected! Staff were very friendly and helpful! Brie & Jose F. are great teamwork ! Jose had a great listening ear and assisted with what worked best for me now and in the future. And Brie made it worked!!! With the great deals they have I ended up getting an extra line and then some! I’m so very grateful to be back at Tmobile . Boost was soooo ass ! I feel home again , and the prices were inviting! WAY TO GO HOLYOKE !! Oh also service A1 at the Holyoke mall now since switching iykyk!”
“A great team of honest workers. Pays very good attention to detail. My transfer from Cricket to Metro was seamless.
I was out the door with a Samsung for $205.
iPhones were like $300 and up.”
“Just finished a swift and painless transfer to a new phone with our very friendly and helpful customer service rep, Evan! Evan was polite, knowledgeable, and quick. Thanks northampton AT&T and thank you Evan!”
“Jordon was wonderful. Fast efficient and professional. He knows his stuff. Will definitely return because of him. Convenient curb side parking. Got in and out QUICK. Jordan is an asset to the organization.”
“They helped me turn my phone service back on. Very professional and patient because being with no service for three days makes you cranky. I’m happy they were able to help.”
“I upgraded to a new phone today and it went so smoothly. Excellent customer service by Jazmine!!! She made the process incredibly easy. I'm so satisfied with the experience thanks to her. Will absolutely return”
“I received excellent support and guidance from Mobile Expert Kai Chen. He made a complex transition from Xfinity very easy, including advice about upgrading two of our four phones and was extremely helpful in guiding me through all transitions, applying for rebates, and selecting an appropriate plan! We look forward to upgraded service with T-Mobile. I recommend T-Mobile in Hadley, and Kai in particular. Thank you!!”
10AM - 8PM
800 Boston Rd, Springfield
Mobile Phones
“the associate helped me set up my Samsung watch, he answered all my questions just a great help I wish I got his name I think it was
Joe thank you for all you did helping me set up my watch.
John”
“My phone wasn't working correctly it was talking back to me so I brought it to the store and this lovely young gentleman called Wes helped me and fixed my phone I recommend this store to everyone”
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“I cannot say enough good things about this verizon location in Granby .Pryia goes above and beyond for her customers..i will recommend this store to everyone.The best customer service.”