917 Hampden St, Holyoke MA 01040
“I was researching e-bikes and came across Highland bike shop. I saw they stocked the Velotric e-bike I was interested in. What a great experience. Very impressed when I walked in. Both the bike display area and service area were very neat and organized. I was greeted right away. I did my research and mentioned the two models I was interested in. Both bikes were pulled out for my inspection. Both the sales person and myself went out for a ride with both bikes. I was very impressed with that. I rode both bikes during the test ride and all of my questions about the two different models were answered and made my decision much easier to make. Such a nice, low pressured, and pleasing experience overall. The staff is super friendly and very knowledgeable. Highly recommended.”
14 Shawmut Ave, Holyoke MA 01040
“I have Rented from them numerous times and never an issue always reasonable, reliable and they help all the time with great advice. Great dealing with old school business ways. Everyone in the company agrees they are for sure a class act.”
231 Main Street, Easthampton MA 01027
“My grandson decided to build a bed out of 2x4s. We visited last week and the staff was very helpful in finding all the supplies we needed. The bed turned out great!”
12 N Maple St, Florence MA 01062
“One of the window box brackets on my house finally broke after 20 years. I wanted to replace it with something similar. Thinking I could maybe find ones of a similar size, I brought the remaining bracket to Florence Hardware and showed it to them. They led me through the labyrinth and FOUND ME THE EXACT SAME BRACKETS. From 2 decades ago. This place/these lovely folks are a bit magical...”
1750 Boston Rd, Springfield MA 01129
“I just bought 18 inch bolt cutters that work great. We had to remove some old wire fence that was no longer serving a purpose. I would highly recommend these bolt cutters!”
168 Northampton Street, Easthampton MA 01027
“Walked into the store a few days ago. I usually like to try to find things myself but when I failed I asked an employee who was walking in my direction. He knew exactly where my item was located. Without fail the employees are friendly, helpful and knowledgeable every time I visit the store. Thank you.”
50 Island Pond Rd, Springfield MA 01118
“The team is always knowledgeable and helpful each and every time I visit the store. Team is well trained and knowledgeable about the items and locations of your products”
145 King Street, Northampton MA 01060
“Good service the only thing the have to fix the parking lot to many pothole and one day I’m parked in front of the store open my car door soon I’m touching the ground my feet going deep in the freezing water big pothole i hope they fix that parking when winter is over”
1150 Union Street, West Springfield MA 01089
“Excellent Service, brought us right to the item we inquired about. Check out was smooth after help arrived. Friendly staff, great atmosphere, very clean & tidy store”
155 E Main St, Chicopee MA 01020
“I went to Larry’s Heating, Hardware & Plumbing Supply as a last resort after visiting three other plumbing stores. Here’s a little backstory: I had taken the drain out of my tub, thinking it would be a simple fix. Turns out, it’s an old tub that needed a pretty specific piece(at least some kind of adapter) and I couldn’t find it anywhere. While I didn’t end up finding the exact part, I want to give a huge shoutout to Richard at Larry’s. He went above and beyond, he gave me advice, helped clean the old piece, and even let me borrow his tool so I could get everything back in place. I was seriously so grateful. For context, at the first plumbing store I visited, the guy just threw my stuff on the counter and told me to call a plumber. I get it I’m a woman walking into a plumbing shop…but Larry’s made me feel capable and encouraged me to be a problem-solver. I don’t know what else to say except thank you. Please support local businesses like this one. They make a real difference. 🙏”
476 Oak St, Indian Orchard MA 01151
“I have an older model Porter Cable circular saw that I love, passed down from my father. The switch stopped working so I asked Wendy at the Indian Orchard store about getting parts. She researched it and found out manufacturer parts are no longer available. But she kept searching online and in the store storage area and found an almost identical switch for me to try. It works! Big thanks to her for going the extra mile.”
373 Memorial Avenue, West Springfield MA 01089
“Bought a new Rikon lathe, stand, tools, pen supplies, etc., Got home and started turning right away. Three days later I get a flyer from Woodcraft with same lathe $150 cheaper. Manager told me he'd honor lower price. No issues. I finally got back to store about two weeks later and he gave me $150 gift card and I ended up using it that day, plus some, for more turning supplies. Don't have any real woodworking stores in Capital District of NY, so he's got my business.”
28 N Main St, East Longmeadow MA 01028
“After Calling Several Ace stores and lock smith and even the dealer they all told me it was impossible to cut a new Key and put the internals into a new housing for my 06 civic But this Location was able to do it for me Adian Cut the key Perfectly and then Polished it up a bit with a wire wheel and the new Key worked in the ignition perfectly would recommend to any one who needs a physical key copied her it was 38$ out the door”
2 Free St, Westfield MA 01085
“Never had a bad experience at any of the Rocky's stores. The employee's are always customer driven . They always seem to enjoy being there and helping you find what ever you are looking for.”
1381 Liberty St, Springfield MA 01104
“I've preferred Rocky's for years as my trusted local hardware store. It's always been clean and easy to find what I needed, everything marked and enough staff to help if you have questions.”
44 Broad St, Westfield MA 01085
“Mike is a true professional in the area. Goes above and beyond to accommodate every need I had. Can't thank him enough and his team. A huge help on every project.”
501 Newton St, South Hadley MA 01075
“Amazing selection and super helpful staff! I always find what I need, and they go above and beyond to assist with any questions. Truly a fantastic place for all your hardware needs!”
685 Boston Road Suite 160, Springfield MA 01119
“I ordered cabinets from this place. Was never given the option to have someone come out and measure for me. I measured the best of my ability. Myra the designer even with the measurements gave me the wrong cabinet sizes my brother was able 2 Figure out a way to make them work accept for one . Brandon the manager came to my home, credited me for the mismeasured cabinet. Also quite a few of the cabinets had chips on them. When I brought it to myra's attention she offered me a free touch up pen being nice instead of returning the chipped cabinets i excepted . When I went to use the pen the felt broke. When I asked for a new one She wanted to charge me. $50 are you kidding me. I spent $17,000 on cabinets good price but had paint chips. I ended up speaking with Brandon the Manager once again who ordered me another pen for free. Thank you Brandon for your professionalism. I would recommend anyone to go directly to you.”
587 N Main St #83, East Longmeadow MA 01028
“I was desperate to get a replacement door for a Fabuwood cabinet that had gotten damaged and needed it in time for a showing of our house which will be listed for sale soon. Diane was absolutely great!! Helpful, quick and went to bat for me to get this as quickly as possible!”
10 Allen Street, Springfield MA 01108
“Amazing engaged long-term staff at this community centered store who understand old homes, small businesses and our community. They have never failed to help me to identify whatever little "thing a ma jig" that I am looking for. I have been shopping here for years and am so grateful that they exist.”
143 Center St, Chicopee MA 01013
“it was my first time buying bird seeds from them she was very friendly and very helpful they have black oil sunflower seeds 50 pounds for 30.00 very good price I prefer to support local business I will be returning again”
442 Center St, Ludlow MA 01056
“Rocky’s Ace Hardware in Ludlow has the most knowledgeable staff! I plan on renting a Bissel carpet cleaning machine and all my questions were answered. It’s going to be much easier and affordable than I thought. Thanks Rocky’s Ace Hardware!!”
1361 Union Street, West Springfield MA 01089
“I purchased a used welder and called for info on getting one of my tanks filled. I knew nothing about this process. Kylee (spelling?) was very helpful over the phone but really needed to see what I had to make sure they could help me. I stopped by and was very pleased with the service and information I received from Kylee and Hal. Great experience. This isn't the closest place for me to go to but I'll be sure to return.”
25 Mill River Ln, Springfield MA 01105
“My favorite and only heating and air supply house. Shoutout to Kieth, and Jay, idk what I’d do without you guys. Professional or a homeowner looking to DIY, these guys will take care of you.”
254 Taylor St, Granby MA 01033
“Easy to deal with, great at finding what you need. As a purchaser for a fleet, just one more company that you can rely on to get you what you need without paying Fastenal prices. Highly recommend!”
168 Industrial Dr #3, Northampton MA 01060
“Extremely helpful. I needed a 10-foot length of 6-inch PVC pipe for a non-plumbing purpose (squirrel baffles). No one else in the area was able to provide one, but The Granite Group came through!”
10 Springfield St, Agawam MA 01001
“We frequent this local hardware store due to its proximity, preferring it over Home Depot. The staff consistently goes above and beyond, extending warm greetings as we enter and readily assisting us in locating our desired items. Their unwavering helpfulness is particularly valued, especially for someone like me who occasionally feels a bit disoriented navigating the aisles of a hardware store – stereotypical as it may be. Their friendly demeanor and assistance are truly appreciated every time we visit.”
105 Avocado St, Springfield MA 01104
“Very knowledgeable staff, always willing to go the extra mile to get you what you need. I’ve been doing business here for 20 years and I look forward to 20 more.”
1956 Memorial Dr Suite #130, Chicopee MA 01020
“Went to look for kitchen cabinets...Jon was awesome! Walked us through the options and we walked away completely satisfied with our selections. He couldn't have been more helpful! 5 stars!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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