“I don't go in often, but the times I have... it has been a pleasant experience. Luana is always very nice and helpful. I do feel like they could use an extra hand sometimes.”
“(Translated by Google) Good place. Great variety of products and the owner is very friendly.(Original)Buen lugar. Gran variedad de productos y el dueño es muy amable.”
10AM - 7PM
French St, Lowell
Mobile Phones
“I went to this store because I was insanely unsatisfied with AT&T and their BS and was looking for a more affordable phone provider. The associate who helped me, I believe his name was Allam, was very helpful and kind. He wasn't pushy and didn't try to sell me something I didn't need. I told him what my budget was and he followed through down to the last detail. I left the store having spent much less than I anticipated. Thanks for a pleasant experience.”
9:30AM - 7PM
376 Merrimack St, Lowell
Mobile Phones
“Both the Spanish guy and his wife are very helpful no they don’t not ignore no they do not close early or open late they are always there on time and they always pick up the phone when I call the store and they are always helpful with any problems I have with my phone and always answer any questions I have about phone plan etc. GREAT STORE ! RECOMMEND TO ANYONE AND GREAT SERVICE !”
“I've been coming to this store for the past 6 years. This store is Convenient , reliable with all the newest cellular phones & service you can trust. ???”
10AM - 8PM
1235 Bridge St, Lowell
Mobile Phones
“After a hour and a half waiting on the phone for t-mobile representative... she couldn't verified my identify to set up my e-sim. I had already explained my 'broken' phone could not be turned on so I could not receive her text message to verified whatever code she is sending... T-Mobile as a company need to do better with the verification process for online services/calls. Why make customer set up two step authentication or code verification etc only to send them to the store with an photo id? Especially after waiting a hour and some minutes to get a representative on the phone?? Anyways, I digress. These poor reps at Bridge Street had me walking in 15mins before their store close. If I was them, I'd be annoyed but Wes greeted me and tried to help me. His partner was kind enough to keep trying to when the e-sim wouldn't registered or whatever it does through their system. I truly felt bad and shown up 15min prior to closing. But I was so annoyed with the service I had on the phone & I was without a phone for three days! They stay after store hour closed and they didn't rush me out. I kept apologizing yet they were nice about it and told me no worries. Thanks guys! It was much appreciated!”
“So glad I dropped by this Metro store. Was served by Alex - who managed to get me a great deal for a prepaid SIM and also fix some billing issues that were caused by a sneaky Metro staff from another store who added a $10 insurance charge to my account without my authorisation or knowledge. If you need any help with your phone, don't hesistate to stop by. Look for Alex, and you'd be served with efficient 5-star service and the best recommendations that works best for you.”
“After being lied to at the school st metro store, I stopped at the bridge St store and khaleel was awesome. Totally hooked me up. I still need to come back for a phone cover. Great customer service”
11AM - 7PM
181 Plain St, Lowell
Mobile Phones
“Yelp review:I had a quick run to Target and the cashier Krystal provided amazing & professional customer service. She greeted me with a bright genuine smile!”
“I went it at 7p and the two employees there helped me start on a new phone plan with T-Mobile and got me set up with my new iPhone. They were extremely helpful and kind and answered every question I had. They told me usually they don’t allow phone transfers after 7 because they close at 8 but they stayed a few minutes late to make sure my phone was set up and working and that I had everything I needed before I left. If I could give more than 5 stars I would because of how amazing my experience was. The two employees I interacted with make me very satisfied with my choice of switching to T-Mobile.”
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“After having another store I paid to transfer my data off my old iPhone 10 to my new 15 incorrectly I went home and tried to do it myself and ended up inadvertently deleting my eSIM and having no service on either phone! I was so distraught but this store spent over an hour of their time and kept pushing and trying different things to help me until I got service back at no charge. They know what they’re doing, highly recommend for good customer service”