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“On 7/15/24 I brought my iPad into the Verizon Store on Technology Dr. in Hudson MA. Three days prior my iPad had lost its cellular connection. I had the good fortune of having Michael assist me. He spent quite a bit of time trying to resolve the problem on his own, with assistance from another employee and with tech support over the phone. Additionally he was able to help other customers while working on my issue. We were getting to the point that I was going to have to go to the Apple Store and determine if it was a hardware vs a network issue. One last attempt and success was achieved! He could have thrown up his hands at any point but didn’t. Verizon is lucky to have Michael (sorry I don’t remember his last name) as an employee. When it’s time to upgrade I will definitely return to this Verizon store. Thank you Michael and thank you Verizon,”
“Went in to upgrade from my old phone. Jason and Brian were extremely helpful, informative, and friendly. Great experience with them, highly recommend this store!”
“I needed to replace my damaged zagg phone screen protector. The kiosk at the Natick mall made it simple. The transaction was quick and easy. Highly recommend!”
“I got my screen (only the front) replaced here on a iphone 13 mini and they were nice, fast (legit only 30 minute wait) and even put a screen protector on for me which is a great screen protector. Totally recommend coming here if you have a broken screen. Oh. The price was only 127 as well”
10AM - 6PM
191 Sudbury Rd, Concord
Mobile Phones
“Ricky, aka Ricardo, was so nice, extremely professional, and knew his stuff. He helped me with my phone problem. Very grateful he was in the Concord, MA store today.”
“Great experience when upgrading my phone. Ali is patient knowledgeable and able to handle a busy situation. Several customers had problems that required him to spend time on the phone either clearly incompetent reps but he persisted to get everyone exactly what they needed. Give this guy a raise!”
“She took all the time in the world to set up the old phone so we could delete everything set up. The new phone did a great job with the screen protector, really professional.”
9:30AM - 7:30PM
199 Main St, Marlborough
Mobile Phones
“(Translated by Google) I highly recommend it. They have all kinds of services for cell phones, computers, television packages and have great payment methods.(Original)Super recomendo. Eles tem todos os tipos de serviço para celular, computador, pacotes de televisão e tem otimas formas de pagamento.”
“Jessica D the store rep was SO helpful! I have had issues with AT&T for 3 days at 2 different stores and customer services calls and Jessica was the most involved and personable rep that I have experienced. She’s great!”
“Nancy and the team at the Natick location are a step above the rest. Talk about customer undivided attention. Did I mention they have a clean Vibe music store. Trustworthy and did an absolute amazing job on helping my family get new phones and added a few lines. They even put on a our screen protector, cases and helped us transfer the data from all 6devices. I can't recommend them enough. They've done multiple upgrades and phone support needs for me at this point and everytime the experience gets better and better!”
“EXCELLENT AND VERY ATTENTIVE SERVICES, I BOUGHT MY NEW PHONE AT A GREAT PRICE! I HIGHLY RECOMMEND IT TO EVERYONE. IN ADDITION, THIS STORE OFFER OTHER SERVICES SUCH AS BILLS PAYMENT AND INTERNATIONAL SHIPPING! THE BEST PHONE STORE IN THE MALBORO MA REGION”
“The gentleman that assisted me was able to not only help me with getting a new phone, but also helped me with billing concerns. Fantastic service, straight forward but kind with it. Highly recommend.”
“If you want great customer service then this is the place to go. Tony was professional, competent, knowledgeable and had a good sense of humor. I have been to 2 other locations recently and have spent hours with ATT chat receiving no or incorrect information. Tony took care of everything we needed and we left completely satisfied. His boss Anjelo should give him a raise!”
“Brian was SUPER patient and solved a MAJOR problem for me. I had no idea what my new internet number was or anything, and he worked his butt off to get his this info for me! I'm in love with his expertise! Definitely will come back! He's amazing!!”
“I had an exceptional experience at this store not only with wireless service and new iPhone, but also with setting up FIOS internet for my home. This amazing experience is because of Walid. Walid, the associate who assisted me over a period of two days, is knowledgable, patient, and personable. He walked me through each process with great detail and addressed and answered all the concerns and questions I had. He assisted me at every level with set up for a new phone and for internet service for my home, and I left the store with great satisfaction. Walid is an incredible asset to the Sudbury store and should be recognized for the complete customer service he provides. Plus, he is just a really good guy. Thank you, Walid!”
“Had an issue with T-Mobile billing. Their call center in Philippines was giving me runaround, literally, not just figuratively. After spending over an hour being transferred from one agent to another without any success I went to the store where I was greeted by Ramses Caba who got in touch with billing. After patiently trying to explain the problem to them for almost 30 minutes and not making any headway he escalated the issue to his manager and successfully rectified my billing error. 0 star to T-Mobile Corporate, 5 star to Ramses and the store!!!
It's a clean, attractive store with welcoming atmosphere and friendly staff.”
“We’re traveling international and Stephanie helped us set our phones up and she was so professional and prompt. She even reviewed our account with us and helped us save money on something that we didn’t necessarily need.”
“Far Superior Service over OTHER T-mobile stores in this area. First off Greeted quickly. Great Personality .. Knowledgable Staff. I signed up for " Home Internet Service" Which works quite well in my area and saves me a lot of money from the ever-increasing cable internet.”
10AM - 8PM
147 Main St, Marlborough
Mobile Phones
“I always have a good experience at this location, Luis is always so helpful and informative, he has helped me purchase and activate a few phones now and I enjoy his customer service so much I drive an extra 20 minutes to visit his location over my local one.”
“This place is at the corner within a large shopping center but still almost seems hidden. I went in one evening a couple weeks ago right before closing and Moe helped me immensely with a major iPhone issue. He was very knowledgeable and took care of things for me within 15 min. I didn't make any major purchase but this outlet certainly seems worth recommending based on my experience. I am still much in appreciation for the help Moe offered.”
10AM - 7PM
223B Main St, Marlborough
Mobile Phones
“I always go back here for a new phone. Lots of cheap but reliable and capable phones. Great service too, they always put on my screen protector and help me pick out a case. Just like any bigger name store”
“I am writing to express my sincere appreciation for the quality product and incredible service I recently received at this establishment. I brought my broken iPhone screen to be fixed, and had the pleasure of being helped by Julia and Koreem. This was a stressful situation for me, and Julia reassured me it would be fixed. She was right! Koreem put a new iPhone screen on my phone, for a reasonable price, and it's better than the original. Thank you so much! I highly recommend this establishment if you need your broken screen fixed for your phone. Go first thing in the morning. I only had to wait ten minutes.”
“Jarrell is the man!!!! He helped me out so much after a bad experience at another store. So patient, polite, kind, and best of all has a sense of humor. Helped me get great deals and lower my monthly bill. Arthur was also amazing! Had such great conversations with him. Overall great experience at this Verizon store!!”
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“I visited the Verizon store at the Market Basket Plaza and didn't have to wait for assistance. Steven was working alone but was able to find the item I needed right away. After he took care of the transaction, he answered a few questions for me about my plan and future needs. I've always received professional service from the employees here, and they are always friendly, efficient, and helpful.”