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“Hector T. Was a huge help with an issue we had trying to activate three phones. He was able to figure out the issue and get us going again. I depend on my phone for work, and can't be without it. After spending over ten hours talking with customer service, I'm glad we decided to go to the store. Highly recommend. Thanks again!”
“Erick was great until something went wrong with the phone. Then I was told I would have to go to the Apple store to have the phone replaced. All calls would go to voicemail. He tried to fix it. but couldn't. I wanted the phone replaced. Not happy.”
“Stoped in the store today with some miss information from Walmart on a Verizon prepaid plan. Will was awesome and helped me greatly getting me set up with a Verizon promotional deal. Over great experience!!”
“Erick was knowledgeable and his customer service was top notch. Answered all our questions quickly and confidently. We visited the site for new phones and he turned us around in 15-20 minutes, that was very much appreciated. Will visit again.”
“Outstanding customer service by Miguel Garcia, friendly service without all the upselling!
Got my new IPhone Air today and he set up everything for me and even helped me box up the old phone to send back.
Great service is hard to find nowadays, I would highly recommend going to this location for all your phone needs and you’ll leave a very happy camper.
This is my go to Verizon store going forward!
Please recognize Miguel for his excellent service today!”
“I lost my phone in the Boston Harbor. Came into Salem Verizon to get a new phone. Tony helped in the best way. He turned what was a very bad day into something good. I usually go to the Verizon in Nashua, but I now return to Verizon in Salem.”
“My custom build PC was having problems and then wouldn’t turn on. Took it in and Kevin had it apart and diagnosed within 10 minutes. Bought a new power supply and he installed it for me in under 30 minutes. Fantastic service.”
“The Best experience ever had shopping for a cell phone.
After a terrible experience at an authorized dealer in Methuen Massachusetts, this place solved all my issues and made my day.”
“If i could find the survey I would sent a positive one, but since I can't find it, this is the only place I can tell anyone that the people working here always help me out and aren't pitching me anything, they arent up-selling me, they've been helpful the past 5 visits over the years, particularly Jason I believe his name is - who helped me out twice, and the man who helped me with picking headphones today, David. Appreciate you guys being helpful and genuine, not just what people imagine of a typical salesman. These men deserve raises, thats all I'm saying.”
“Gilberto and Tristan were phenomenal! They were both very knowledgeable, patient, and had excellent customer service skills. They made the experience easy and enjoyable from start to finish. I would highly recommend them to anyone looking for great service. Thank you, Gilberto and Tristan!”
“Luis and Jaye were so kind and helpful. They were accommodating during an extremely hard time and only within days of our mother's passing. I was a mess dealing with complex loss and family issues trying to get a phone into my sister's hands that had been out of contact with us for months. I live in WA state and was back east under this emergency circumstance and they tolerated my highs and lows during this challenging time.
Jaye went out of his way to work through the challenges I was having with the cell phones, but most importantly, he showed genuine compassion.
Both Luid and Jaye are an asset to this T-Mobile.”
“I went to add a new phone to my plan ! After a stressful day Ivan helped to get me in the que and get my phone asap , unlike xfinity in Salem I was greeted + gave a SOLUTION thank you so much !!!”
“I went to the T-Mobile on Chelmsford St and was helped by Hasseka. She very Professional, Knowledgeable, patient and very kind. She took the time to explain and help me with all questions and problems with my new Internet service and connections to the entertainment. I give a 10 star review for all she did to help. Thank You T-Mobile having employee like HASSEKA!”
“I’m giving this five stars to this store which is a contracted store, it’s not actually Xfinity. Xfinity is a real pain in the butt to work with, but this store made it less of a pain to make changes to my Xfinity plan.
Prior to coming here, I had tried via Xfinity online chat and calling Xfinity over the span of two days, but just couldn’t get it done for some reason. I came into the store and got it done fairly quickly.”
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“I love the Methuen T-Mobile.
Camilla is the manger there and she is amazing and is excellent with customer service and very knowledgeable. She has not only helped me. I have sent customers to her to purchase phones and they are very pleased. She is an asset to T-Mobile and I would do whatever I could do to keep her.
Her staff is happy because she is great to be under and is fair and helpful.
I will always recommend T-Mobile and especially the Methuen store.
Thank you.”