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“Cassandra and Chrissy were the best. They helped us optimize our account, got us set up with new phones, and somehow made the whole process actually fun. What could have been a long, confusing errand turned into a great experience.
They were patient, knowledgeable, and just really easy to work with. We left with better plans, new phones, and big smiles. Highly recommend working with them.”
“This place is awesome, I needed to replace my phone last night because I dropped it in in a parking lot the day before and the screen was smashed. Scott and Parish (sp) both helped me out. Parish had helped me get the other phone last year and Ishmael has helped me too. Always top notch service and great people”
“Ricky helped me out when I came in yesterday! He was very knowledgeable and personable- and most importantly got me the help I needed right away!
Thanks!!!”
“Keith is genuinely one of the best sales managers I have ever come across. His knowledge, personality, and performance is something I've never seen before. Especially working in the restaurant industry for 30+ years I can spot great customer service right away.
Thank you Verizon for having great employees to help me out.”
“Many many thanks to Neet. She has so much patience with people who really don’t understand technology. I have to say she was so kind. Understanding and just a wonderful person. Thank you Neet for helping me out with my new phone ??”
“This place was amazing! I had a lot of questions and problems, but the service was extraordinary. They were patient and helpful with my questions especially Fernando and his manager Samantha? I really liked that even after a lot of work they had smiles on their faces.”
9AM - 1PM 2 - 5PM
518 Union Ave, Framingham
Internet Service Providers
“Today we had such a wonderful, educated, polite, knowledgeable kind man from Astound. His name is Jorge Mutti. He fixed our tv which we have had so much trouble since we upgraded. He is just A+plus off the charts. He is such a credit to your organization. You can’t imagine how pleased we were with his service.”
“Huge thanks to Daniel and Top for their amazing service! After three weeks of struggling to get this done, they stepped in, took ownership, and made it happen. They tried multiple options and completed the transfer smoothly. Really appreciate their effort and kindness!”
“Went to your location last week to add a line to existing phone. Man at door explained to us we had to go to Connecticut store to do what we were looking for.
Drove 2.5 hrs round trip , waited an hour in the store for them in 5 seconds to tell us it could not be done
Decided to go back to the Bellingham store, this time, was greeted by Jacob. We shared our situation. He kindly listened, explained, thought about a couple of things, explained in detail the steps we need to pass to be able to do what we wanted.
He is exceptionally knowledgeable , kind, and patient. He guided us with a positive attitude, and was able to achieve what we needed in about 20 minutes! What an asset to your company!! We are grateful that we didn’t give up after being pushed away from 4 other representatives from the Comcast company including a manager in the Connecticut store.
If anyone needs a professional, knowledgeable representative on questions regarding your phone, options and availability this guy can make it happen. Thank you Jacob Oliveira!!”
“I had an issue with my new phone protector and Cody at the Framingham store helped me out. He was a whiz and was able to fix my issue in literary a minute. Excellent customer service and is well deserved of a bigger role at Verizon.”
10AM - 7PM
37 Pond St, Ashland
Internet Service Providers
“I had a complicated issue with my phone and switching from a different service. Andre was absolutely wonderful in helping me along the way and guiding me to exactly what I needed. I appreciate the incredible customer service and will definitely return again.”
“I want to commend the salesperson Lady Maryland for her exceptional professionalism and empathy.
During our interaction,I experienced and episode of anxiety,and she handled the situation with remarkably patience and understanding. She remained respectful and supportive while still being knowledgeable about the product. She took the time to help me feel at ease,explained everything calmly. Her empathy and professionalism truly stood out.
She really cared about my well-being and I truly appreciate her kindness.
Thank you!”
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“I have been a Verizon customer for over 20 years and have had my share of frustrations, but yesterday I had the best customer service I have ever had dealing with phones. Our puppy decided to chomp my phone when I was not looking (pup was fine, phone, not so much). She managed to crack the screen leaving most of the screen completely black. I got to the Millis store just before their 10 am opening and was welcomed inside by Junaid (Jay) C. Luckily, I was in line for an upgrade, but Jay made the whole process super easy. He was able to get into the old phone to recover my contacts etc and was able to transfer everything over to the new phone. The entire time he treated me with humor and respect and was never pushy about upselling products etc. He made a very stressful morning much easier, and I am grateful for his knowledge and help! Thank you!”