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“On this visit, I was a destination shopper. I had an outfit I needed to build for a specific event. Ricky was attentive, listened to my needs and didn't push the upsell too hard. I got in and out in as little time as possible with exactly what I needed.”
“David at this location just helped me out with an exchange aftera sweater I bought shrank unexpectedly. I wasn't sure I had any options but he made the process painless. Thanks so much David!”
“I cannot express how much I love hot topic! The prices are high for not great quality but there aren’t many alt/indie/etc stores around so this is great, the jewelry,cat ears,clothes etc are adorable and always have cool stuff,hot topic 4 lifer <3”
“Great location, easy access to the store, friendly staff, though will find some good deals, but not really, found the store a little over priced. But I guess was just the location.”
“Went to get fitted for my wedding and Marquis was great. Very informative, helpful, and friendly! Definitely recommend to anyone who is doing an event or wedding.”
“Excellent customer service from Sam and Natasha. Went looking for a Holiday gift and had a jacket in mind. Found a jacket but was indecisive when I told Sam what I was looking for she said a long cardigan would be more in style than the jacket I was looking at. They also helped me with a gift for a male college student.
Highly recommend this J Crew store”
“This isn’t my usual store. I usually go to Chestnut Hill because driving in the mall area of Natick is terrifying. Plus, this mall is far too big. But the Chestnut Hill store is temporarily closed for mall renovations and I needed to get an exchange out of the way before the deadline. It was an exchange from the website. I had no issues in this store. The two ladies at the register were super helpful. One of them even went through the rack of jeans for me, to find the two sizes I wanted to try on. I didn’t even ask her for help. I just asked her where to find this style of jeans, and she showed me and then said she would find what I was looking for. I was so grateful because I hate searching for things. That’s why I shop on the app. I buy all Uniqlo clothing, and I mostly order from the app because my preferred store (Chestnut Hill) is about 50 minutes away. I try so hard to get it right the first time so I don’t need to return or exchange things. While I don’t plan to go back to this store (this mall is far too big, with a very scary parking situation), I was very happy with the service I received.Also, Uniqlo recently updated their return and exchange policy to be more customer service-friendly.”
“First time at untuckit Natick, I almost waked right out. The music was terrible. I lost my chai ln of thought and was ready to leave until their rep Jon, made me feel welcome.I didn’t know what my size was at first. Jon, helped me find my right size and fit. He was very helpful, I tried on a pink shirt and blue chino’s. Not gonna lie I feel great. Walking around in a new look. Can’t wait to come back and get more shirts from here”
“I had an excellent experience at the Brooks Brothers in the Natick Mall. Needed a suit for a wedding three weeks from now. I am not a fashionista but Mo helped me pick a nice looking suit, and a few shirts to go with it, and Mustafa did a great job with measurements and adjustments. Very happy I went to Brooks Brothers for the suit”
“Good quality clothing and excellent staffs. Both the staffs at the store were very helpful. Once I had to return a cloth, same smiling face and helpfulness even when returning something.”
“They have tarot cards.A simple store full of fun knacks for pleasure.Very sexy to visit with a partner. Prices are fair. Something for every budget. Cashier is very cool.We are enjoying our items. I only spent $40 for 3 variety items.”
“It’s your average Abercrombie in a mall situation. I’ve had great experience with the employees who are very willing to help! Only giving 4 stars because it is rather small with limited selection.”
“We had a wonderful shopping experience at Foot Locker. Everyone on the staff was extremely helpful and Pier was able to get us exactly the shoes we were looking for. Thank you to the whole staff for being so amazing.”
11AM - 7PM
1245 Worcester Rd, Natick
Mens Clothing
“I dont really care for the Gap but I went here with someone else. Base on my observations, I would say the store is well organized and stocked appropriately. There were staff floating around to help. The lighting is a bit too dark for me but it is what it is.”
“Quinn was amazing! Professional, kind, and attentive to a near constant revolving queue of customers needing the changing rooms. Quinn retrieved updated size requests from many of us- and stayed on track the entire time with her side work. She was very friendly- and made shopping easier and fun! Store is fun and clean, as always!”
“After a day of either rude/bad (that's you Mango/On Cotton) or apathetic service, I felt the need to call out the outstanding associates at AE today. I'm sorry I didn't get her name, but extra love to the younger blond girl. She was fantastic.”
“I was there on Sunday. 12/15 2019. I got so excited over the sales and big deals going on. I lost my forever 21 shopping bag. I literally cried a little because I was hurt . I’m gonna call the store today and see if they found a forever 21 bag with a jean jacket and two jeans and a hair clip. I brought that as a gift for my sister . I am really disappointed in myself for being so careless. I left the store with Aeropostale’sbag and left my bag at there . HAHA”
“I went into holister looking for a pair of jeans this one employee I’m not sure what his name was, but he had braids and was tall with glasses. He helped me order the jeans when we couldn’t find the size, and even showed me this super cute shirt! I also signed up for holister house which got me 10 dollars off!! He was super helpful!”
“This 5 ? is for associate V.P. (which is what my receipt reads as the cashier that rang us out).We're Vans Family members and V.P. was enthusiastic and friendly while putting up with our requests during check out. She was fun and engaging, everything you hope for in customer service.”
“Been coming to this urban for quite a while now and I gotta say the workers I see everyday there for the past few months have been working extremely hard and you can see it. Me and my mom see the same 3 faces like everyday a young lady with glasses always finds everything I need when I ask, and I always see this kind guy with braids who I've seen just about everywhere in the store running to help a customer! It's nice seeing such amazing workers work through times that are really busy!”
11AM - 7PM
1245 Worcester St, Natick
Mens Clothing
“Large, well stocked store featuring yourhful and trendy clothing for both adults and children. Finding sizes and colors of each style of clothing was easy and much appreciated.Liked the spacious aisles and well stocked displays. The style and quality of the clothing were better than expected. Pricing was good and gave good value for the purchases we made. If you sign up for a free membership at the register, you'll get a 10% discount on your first member purchase. The only thing missing were a couple of chairs here and there to rest tired mall feet. ?”
“5 Stars – Great Store!
PacSun at the Natick Mall is always clean, well-stocked, and has the trendiest clothes. The staff is super friendly and helpful every time I visit. Definitely one of my favorite spots to shop!”
“The gear they make is phenomenal. Extreme comfortable, flexible and water wicking. All the girls that work at the stores are incredibly professional and very friendly. They can be very serious but very kind and to the point I love being a Fabletics customer. Everyone should sign up and try it. You don’t know until you know.#fabletics”
11AM - 7PM
Worcester St #1245, Natick
Mens Clothing
“Much cleaner and more organized than the Newbury st store. They also recently just installed self checkouts to make the lines move faster, and there is someone always there to help you get the security tags off the clothes if you need help. Much more pleasant shopping experience now.”
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“Had a great experience at Suitmen
Ahmed was exceptional. He took the time to understand exactly what I needed, gave great recommendations, and made the entire process smooth. Highly recommend asking for him!”