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Open 24 hours
845 Highland Ave, Needham
Electronics
“To all of our customers!!!once you place an order we as 7/11 store have no control over the delivery!We do not provide the delivery service. This is done by the service you picked on your app. A lot of times we prepare the order and it never gets picked up!!!! If you have questions do not contact the store...contact the delivery provider that you placed the order with!!!!Items that are out of stock you are not being charged for. It is always good practice to have an alternative item selected!I agree with you that the delivery service has not been very good but..again this has nothing to do with the store...it is uber eats or any other service that you selected.Please contact them or the 7/11 corporate office to complain...you will be helping us also!!! thank you!”
“I had a great experience at Verizon thanks to Malcolm. He was knowledgeable, patient, and really took the time to understand what I needed when upgrading my phone. He explained everything clearly and made the whole process smooth and stress-free. His professionalism and friendly attitude truly stood out. I highly recommend asking for Malcolm if you visit!”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“Amazing experience here with Khristia! She was so helpful and clear with every step! She gave me the most valuable, professional, and best experience I could have.”
“Isaiah and Jonathon in less than seven minutes solved a problem that I had worked through 4!!!! separate Verizon customer service reps on the phone with. Unbelievable customer service with these guys. Grateful for them, stepping in and solving the problem instantly. Verizon needs more people like these guys!”
“Because I do not even begin to approach an expert level with all the latest tech, it can require infinite patience to understand my needs and educate me. Franklin has this patience in spades! He is an incredible asset to the company and goes above and beyond. Thank you, Franklin!!”
10AM - 8PM
4 Milliston Rd, Millis
Electronics
“I have been a Verizon customer for over 20 years and have had my share of frustrations, but yesterday I had the best customer service I have ever had dealing with phones. Our puppy decided to chomp my phone when I was not looking (pup was fine, phone, not so much). She managed to crack the screen leaving most of the screen completely black. I got to the Millis store just before their 10 am opening and was welcomed inside by Junaid (Jay) C. Luckily, I was in line for an upgrade, but Jay made the whole process super easy. He was able to get into the old phone to recover my contacts etc and was able to transfer everything over to the new phone. The entire time he treated me with humor and respect and was never pushy about upselling products etc. He made a very stressful morning much easier, and I am grateful for his knowledge and help! Thank you!”
“Brianna and Jonathan were such a great help assisting me with my s24. An update took place that changed my settings. They took their time explaining and showing me how to navigate my device! Thank you!”
“This is the best store EVER. I went to another location and they tried to scam me. When I came to this one they helped me with everything I needed. Love this store. Great people.”
10AM - 7PM
85 River St, Waltham
Electronics
“Great people. Unable to fix the problem but spent 90 minutes with the problem. Metro PCS cooperate couldn't even fix the problem yet. Very family oriented and helpful”
“One of the best stores, amazing customer service, have an amazing inventory. First ones to have fenix 8 in orange spark when everyone else was out of stock. Also amazing staff that is very knowledgeable”
11AM - 6PM
252 Brighton Ave, Allston
Electronics
“Really love this storeeeeee recommend highly. I always go in for Nintendo stuff. Fair price, and if you go in often you end up finding different stuff most times.”
“Chris, Sean, Chuck, and Kevin are a dream team. They're awesome and so great to work with. We needed a very specific set of services, and we contacted them with a request for a proposal on a 24 hour timeline. They way more than delivered on the proposal, with creative solutions,and on the work, which was well done. No hesitation on hiring them, would (and likely will) do so again.”
“Just had a great experience getting a new TV at HHS. They first overcame a hurdle that was too much for a certain big box chain store, proving to the extremely cautious management of our new residence, a large condo building, that they had sufficient insurance to be allowed into our building, by filling out the necessary forms, having them endorsed by their insurance company, and very quickly getting them into the hands of building management. Neil at HHS, even after I was ready to buy the particular TV I wanted, took the time to check the manuals of our existing receiver and speakers to make sure the installers knew exactly how to configure everything. Then the installers, Brian and Perfecto, got it set up quickly, with the latter coming back the next day to make some adjustments and show us how to make other ones ourselves if we so choose. All that at a very reasonable price. I couldn't be more pleased.”
“It is the dream of every PC gamer enthusiast to enter this store and buy their own PC, the staff is very attentive and knowledgeable in their respective areas, a great visit!”
“These guys (and gals) take care of all our cars. I started using them for custom install radar and laser, but that's expanded now include wrap, ceramic coatings, and audio. I wouldn't go anywhere else.”
“I came in to upgrade the phones on my plan. It was very busy in the store due to Black Friday but Ray E was patient and very helpful. I had a great experience and felt like Ray really valued me as a customer.”
9AM - 1PM
5 Brookline St, Cambridge
Electronics
“This place is awesome. We didn’t realize what time they closed and came in after closing, but the owner let us in. He gave fantastic guidance and we ended up getting a new record player and receiver here. Super nice, lovely place.Also the owner has a wonderful polish accent :)”
“Vuong and Patrick were both terrifically helpful in creating a new plan at a more reasonable price! Vuong was particularly helpful and available on the day all of the equipment was installed. For me, dealing with Xfinity is generally a nightmare! Vuong and Patrick made it entirely bearable.
Thanks to you both!!!”
9AM - 7PM
3 Mt Auburn St, Watertown
Electronics
“I don’t typically leave reviews, but I had a great experience working with Kyle and thought others should know about it. We came in to get my wife a new phone and he walked us through all the current deals and plans. After talking through our options not only did we get a great deal on a new phone but he helped us lower our monthly payments based on how we use our phones and set me up with information on how to switch to Fios for our home internet which I’ve been thinking about doing. This is definitely the place we’ll come whenever we need help with our Verizon products in the future. Thanks again, Kyle!”
10AM - 8PM
57 Bond St, Watertown
Electronics
“Today was honestly one of the worst days I’ve had in a long time.
I came in planning to port my number to T-Mobile. The process was extremely rough, frustrating, and in the end, unsuccessful — entirely due to issues left behind by AT&T, not this store.
What made the difference was the people here.
From the moment the staff understood what I was dealing with, they didn’t rush me, dismiss me, or tell me “it’s not our problem.” Instead, they were patient, professional, and genuinely willing to help. They spent a significant amount of time — nearly an hour — actively trying to troubleshoot and clean up the mess AT&T left behind.
Even though the port ultimately couldn’t be completed, I could clearly see the effort:
They cared
They tried
They treated my problem like it actually mattered
In the end, I had to make the tough decision to abandon my old number and start fresh — and I chose to do that with T-Mobile, because the experience in this store made that choice easy.
Sometimes great service isn’t about magically fixing everything.
It’s about effort, responsibility, and treating people with respect when things go wrong.
Thank you to the team here for turning a terrible day into one that at least ended with the right decision.”
10AM - 8PM
301 Harvard St, Brookline
Electronics
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
11AM - 5PM
899 Main St, Waltham
Electronics
“I have some older equipment than needed checking over and servicing. I shipped it to Goodwins and Jim Fuller took extremally good care of me. Checking the components and only replacing those that were out of spec. Jim and the team really know their stuff and know how to take care of customers.”
10AM - 8PM
1100 Lexington St, Waltham
Electronics
“Absolutely amazing experience! Mustafa went above and beyond to make sure I had a working new phone, even though it was closing time. His patience and kindness really stood out! The store manager Rami was very helpful too; you can tell this team truly cares about their customers. Hands down the best Verizon store I have ever been to.”
“I normally don't leave reviews of companies that don't sell food, but Motu has some of the best customer service I have ever received. I bought a Motu M2 in summer of 2020 and recently had some some build quality issues. I called and asked what could be done and they said send it in and we'll send you a new one. $15 for shipping there and two weeks later I have a brand new unit that is much improved years after the warranty ended.Definitely will be buying from this company again especially since they make their stuff in the USA.That's how you keep a customer satisfied!”
“Had to single handedly be the best experience at a Tmobile store ever. My elderly parents are on my account and I live out of state. Samaya took amazing care of them and addressed each and every one of their concerns, didn't rush them and made sure that all of their questions were thoroughly answered! Truly I have never experienced such exceptional customer service as I was called along the way to make sure everything was done appropriately too. Couldn't recommend highly enough!”
“I am deeply grateful to Yassen Joseph for his fantastic help and professional support. I had a tech issue since 2022, tried to solve it for years, and he suggested a simple yet highly effective solution to my long-standing problem. Yassen is one of the best customer service staff I have ever encountered.”
“Mikael is wonderful - honest and kind and extremely knowledgable - the older stereo I brought to him for repair had extensive damage to the turntable the tape deck and CD player as well as the speakers and it would have cost more to fix than it cost to purchase - so I decided not to go ahead - and he offered to take it and recycle it for me- I can't say enough good about him-”
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“Keith is genuinely one of the best sales managers I have ever come across. His knowledge, personality, and performance is something I've never seen before. Especially working in the restaurant industry for 30+ years I can spot great customer service right away.
Thank you Verizon for having great employees to help me out.”