Verizon, an authorized retailer at IM Wireless, offers a standout experience in cellphone retail and customer service across Massachusetts, New Hampshire, and Maine. Customers frequently praise the team at this location for their quick service and problem-solving skills. Many describe their visits as smooth and efficient, highlighting the friendly and helpful nature of the staff. One customer had a particularly positive experience with a representative who assisted with multiple issues, showcasing the staff's capability and dedication. The manager, Moses, receives special mentions for his patience and knowledge, creating a welcoming environment for all customers. He is noted for his exceptional customer service, even in challenging situations. Overall, this Verizon store stands out for its excellent service, transparency, and fair pricing, making it a preferred choice for many. Customers feel valued and are likely to return for future needs.
Tri, Was amazing ! Saved the day for me and also taught me so much ! Thanks for the outstanding customer service !
August 2026
It took over an hour to set up my new phone and plan and the sales technician was patient, kind and knowledgeable. I always go back to this store.
July 2026
I HAD THE BEST EXPIERENCE WHEN I WENT IN TO GET A NEW PHONE AND I HAD Serena who helped me from start to finish she transferred everything from my old phone to the new phone which went seamlessly did take some time my phone was old but Serena was very patient and calming and explained everything to me
