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“I had a great experience at Verizon thanks to Malcolm. He was knowledgeable, patient, and really took the time to understand what I needed when upgrading my phone. He explained everything clearly and made the whole process smooth and stress-free. His professionalism and friendly attitude truly stood out. I highly recommend asking for Malcolm if you visit!”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“I recently visited AT&T and had an outstanding customer experience thanks to Will Motts. From the moment I walked in, he greeted me warmly and made me feel like a valued customer rather than just another transaction. His professionalism and genuine willingness to help immediately stood out.
Will took the time to thoroughly walk me through all of my options, breaking down the costs in a clear and honest way so there were no surprises. He answered every question I had with patience and made sure I fully understood each detail before moving forward. I never felt rushed or pressured—just supported in making the best decision for my needs.
He also helped me select high-quality phone accessories, carefully explaining the benefits of each item and recommending products that truly fit my lifestyle. His knowledge and attention to detail gave me confidence that I was getting the best value for my money. On top of that, he assisted me in getting an iPad, which made the entire visit even more worthwhile.
What really stood out was how smooth, efficient, and stress-free he made the entire process. He went above and beyond to ensure everything was set up properly and that I left completely satisfied.
I also want to recognize Justin, the manager, who took the time to follow up with us and personally make sure we had a great experience. That extra level of care and attention truly shows how committed this team is to customer satisfaction.
Because of Will and Justin, my experience was not only easy but genuinely enjoyable. I left feeling informed, confident, and appreciated as a customer. I would absolutely recommend working with them to anyone looking for top-tier service.”
“Because I do not even begin to approach an expert level with all the latest tech, it can require infinite patience to understand my needs and educate me. Franklin has this patience in spades! He is an incredible asset to the company and goes above and beyond. Thank you, Franklin!!”
“I came to Waltham to help my elderly uncle with his phone service and I have to say Kiki was amazing!! She was so thoughtful and patient with us. It’s great to see someone in customer service that actually knows how to treat customers. I highly recommend this company their products and definitely their service. Thank You KiKi for being so amazing”
10AM - 8PM
4 Milliston Rd, Millis
Mobile Phones
“I have been a Verizon customer for over 20 years and have had my share of frustrations, but yesterday I had the best customer service I have ever had dealing with phones. Our puppy decided to chomp my phone when I was not looking (pup was fine, phone, not so much). She managed to crack the screen leaving most of the screen completely black. I got to the Millis store just before their 10 am opening and was welcomed inside by Junaid (Jay) C. Luckily, I was in line for an upgrade, but Jay made the whole process super easy. He was able to get into the old phone to recover my contacts etc and was able to transfer everything over to the new phone. The entire time he treated me with humor and respect and was never pushy about upselling products etc. He made a very stressful morning much easier, and I am grateful for his knowledge and help! Thank you!”
“I came in with an interesting issue where my iPhone would not receive group texts. The two associates were so helpful and nice and did a reset that corrected the issue!
Awesome!
Thank you!”
10AM - 7PM
316 Moody St, Waltham
Mobile Phones
“Excellent service. The technician was very professional, knowledgeable, and clearly experienced. The repair quality was top-notch and the pricing was fair and reasonable. Everything was explained clearly, with no hidden costs.
Highly recommend HFixPhones to anyone looking for reliable and professional phone repair. I would definitely come back again.”
“I went to metro pcs on 372 Washington brighton mass.
This morning.The customer service rep I believe her name is MARIA.
SHE is a BLESSING. GOD BLESS HER FOR ALL HER
HELP”
10AM - 8PM
85 River St, Waltham
Mobile Phones
“Great people. Unable to fix the problem but spent 90 minutes with the problem. Metro PCS cooperate couldn't even fix the problem yet. Very family oriented and helpful”
“Such patience! I didn't just pick up a new phone, I got help transferring everything from the old phone to the new one, as well as answers to all my (dumb) questions!”
“I had an absolutely wonderful time at this store! I came in asking for a phone mount for the car and was shown all of the available models, what they looked like, how they went together, all while being treated very nicely and politely. I'll definitely go here the next time I need anything for my phone. Support small businesses!”
10AM - 8PM
66 Harvard Ave, Boston
Mobile Phones
“I had just got a new phone and needed a phone case and screen protectors and the guy at the counter was super nice and polite! He even offered to put the protector on which he did with amazing precision and care! Very happy with their service. :)”
“Brianna and Jonathan were such a great help assisting me with my s24. An update took place that changed my settings. They took their time explaining and showing me how to navigate my device! Thank you!”
“I have been to the AT&T store on 2 occasions in Waltham, MA this month with issues regarding my iwatch and my iphone. I was so impressed with how amazingly helpful and patient were Dartagnan (for my iwatch) and Steve (for my iphone). They were absolutely outstanding and I know when it comes to replacing my husband’s and my iphones, I will most definitely go there because of how wonderful Steve and Dartagnan were.”
“Visited AT&T last week was very satisfied With Service from Marques never had to wait a minute he was very pleasant and professional. I will return to that office on American Legion Highway just because of him thank you Marques. You make me proud.”
“I had a complicated account transfer issue and Aliyah was amazing. Stuck with me for almost 2 hours to work through it including dealing with AT&T central customer service. I am so grateful and could not be happier with the professional service she provided!”
“I have had ongoing problems with an older phone, and arrived at the AT&T store at 6:00pm on 6/22, and the employee got me set up with a new phone very quickly. It was an excellent experience and I highly recommend this store.”
“My name is Albert Ackil and I was there yesterday. My experience was outstanding. The service service was outstanding. Jesse spent a lot of time with me explaining everything to me and my wife and telling us where our mistakes were and showing us to do options he’s a very outstanding caring person. We look forward to meeting with him again thank you for everything.”
“I highly recommend the T-Mobile store in Dedham, MA. I had a significantly damaged iPhone after an accident. I experienced exceptional customer service on multiple visits. I dealt with Nicole on 2 occasions (who was amazing!) and Jeremy on 1 visit- who was also wonderful.
I had to spend some time there while my data transferred and I got to observe the whole store. All of the employees were hard working, engaging and most importantly- very kind to all of the customers. Not all stores offer such a positive experience- I do hope T Mobile compensates their energy and efforts!”
“Top notch service from a top notch guy. He was able to get all of my lost data from a broken laptop in a days time. There’s also not a lot of tech places where you find an owner who you can sit down and shoot the breeze with. I would give 10 stars if I could!”
10AM - 8PM
110 River St, Waltham
Mobile Phones
“Daury G., Yvelisse R., and the guy that opened for Post Malone went out of their way to be helpful to me and set up my new phone. Great group of young professionals.”
10AM - 8PM
57 Bond St, Watertown
Mobile Phones
“I just took my phone to T-Mobile at the Arsenal Mall in Watertown. I had tried to change my phone to ring longer and used a code from the internet. My phone then stop taking all calls and and blocking any voicemail. Marcos Rodriguez was wonderful. He quickly and efficiently corrected the problem. He was respectful and has a kind manner that put me at ease. Thank you Marcos!”
“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
9AM - 9PM
230 Needham St, Newton
Mobile Phones
“Tina is the top most rep I have ever worked with. Her calmness, attitude, expertise and knowledge of this business is extraordinary. She should be promoted to Manager level.”
“The staff of the T-mobile shop in Harvard Square (store 5214) cannot be praised too highly. I visited the store over a period of 3 days (Oct. 16, 17, 18 2025) and was greeted courteously and had my questions answered and problems dealt with. Everyone was very patient (I am not good at technology) and no one tried to sell me a phone that was locked into their network and therefore would not work overseas (Note to Tmobile: you lost a sale there. I needed a new phone and would have bought one from you. As it was, all I did was transfer the chip from the phone I got from you 8 years ago, which was NOT locked into your network, to a new, unlocked phone which I purchased elsewhere.) But my point is not to criticize the company, but rather to praise the workers who are its living face and do a terrific job. I noted that other customers received the same considerate attention that I did. And not all of them were old fogies like me!”
“Super friendly man runs this repair business! Fixed the battery on an old 2020 MacBook Pro; a relative needed it fixed and got it done in a few days. Had to order a new battery, and it was only around $250 compared to other places' estimates of around $1000! Thanks, Jay!”
“The rep Gunior was very knowledged about products and trouble shooting from one device to another. The customer service is over the par level. I love it!
-Cornell
Aka , Cornelius”
“Andy was super sweet, he took the time to find us the best options and was very patient. My dad is so happy with his new phone! Thank you for making us feel special!”
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“Owen in the Needham, MA Verizon store is the Best! He’s professional, personable, knowledgeable while also being a great listener and troubleshooter! He deserves corporate recognition and a raise since he’s such an ambassador to the brand! Thanks so much Owen:)”