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“Friendly staff, excellent customer service, and a strong sense of community. They truly care about their members and make banking easy and personal. Highly recommend!”
“The credit union takes great care of me with all my needs. In my opinion because of my experience credit unions will always be better then banks keep up the great work.”
7:30AM - 3:30PM
10 Causeway St #436, Boston
Credit Unions
8:30AM - 4:30PM
104 Mt Auburn St, Cambridge
Credit Unions
“I LOVE HFCU! I've been a member for well over a decade and they keep getting better. Their fraud alert texts are so helpful. They have so many quick ways to reach support in various departments via chat or phone or email or app. And every time the person I'm connected to his helpful, and every time the issue gets resolved. They're the best!”
“The staff here are very knowledgeable super friendly! I would choose this bank especially at this location over any other banks! Thank you Adiene and all the staff members here for always making my visits feel welcome everytime I stop by.”
“Dawnmarie Clarke The Branch Manager Was Very Helpful, She Explained The Details Of All The Products To Me and My Mother. We Successfully Opened A Joint Savings Account. I Will Definitely Recommend This Credit Union To The Public. Thank You!”
“I have been a member of Members plus since 1993. I love Members plus the Norwood location I live in Norwood. I absolutely appreciate Andrew Martin MINTON Noreen all of the staff there I just opened a CD for one year 7% added some extra money to my savings as well. I just love Members plus and I would never do any other banking with any anyone else than Members plus thank you for being so customer oriented. Thank you for your staff. Please give a shout out to Andrew and Noreen I greatly appreciate Members plus.”
“This is a nice little bank with capable employees. I only deposited some money using the Shared Branch feature of credit unions but I got a good impression of this bank as it seemed very homey and unique”
“Outstanding staff and service! City of Boston Credit Union locations are all excellent! This branch is absolutely gorgeous! I would not do my banking anywhere but CBCU!”
“I may have jumped the gun on this on, like to take back two stars, a recent change of staff has caused some Rudeness. I will leave it at that for the present, Frank, Mahony PS thank you for this opportunity .”
“After almost 40 years with ( the various iterations of) Medical Área Federal Credit Union ( MAFCU) I moved all of our accounts over to Direct Federal CU. Juan and Mark in the Needham, Mass office are excellent, helpful and deliver consistently excellent customer service. These are things that were lost over time with our former CU relationship.
Juan and Mark always add a personal touch to each visit. It is a pleasure to do business with this organization.”
8:30AM - 4PM
29 High St, Medford
Credit Unions
“I needed a cashier's check for my first month's rent payment and Octavia was able to help me understand if I was eligible to get a cashier's check at the Members Plus because my original credit union is a part of the Co-op shared bank program and with my bank I would be able to get a cashier's check at their location.
I arrived at the location and Octavia was nice and ready to help me with the understanding what I needed to fill out and confirming with me multiple times the amount I needed was correct. This was my first time attaining a cashiers check and she was a real help throughout this process.”
“The service was so good. I went for a loan and I wasn't approved but the manager helped me with other options to solve my problem. I truly appreciate her help. A great place to bank.”
“I’ve worked with Paul, Martha, and the team at Brookline Municipal Credit Union for over 25 years, and they’ve been consistently outstanding. It’s a family-feeling place where you’re treated like more than just a number, and that personal touch really stands out. That kind of consistency and care over the years is rare.”
8:30AM - 5PM
600 Main St, Waltham
Credit Unions
“Ibeth, the branch manager in Waltham, was truly exceptional in assisting me with my loan issues. Her dedication and expertise shone through as she patiently went over the numbers with me during my three visits to the branch. Thanks to her, the discrepancy was identified and soon resolved. I am incredibly grateful for her outstanding support and professionalism. She made a daunting process much smoother, and I couldn't have asked for better help.”
“The money management app and perks are really cool!The app takes too long to log into, and the services there fail a lot. They need to work on their IT side and investing there.Not 5 stars because I recently got off the phone and the person was rude. She hung up without asking if I needed anything else, or at least a goodbye. She sounded annoyed through the process of understanding how to apply for a personal loan.These are fundamental, customer service routines. So everyone else giving MITFCU the 1 star for rudeness, I wholly sympathize with them. I will update this review over time as I continue being a member, ESPECIALLY if I continue experiencing rude, customer-UNFRIENDLY behavior. Each encounter is 1 star off.”
“Maria Vasquez was excellent. Very professional and very pleasant. She help me and my boyfriend open a savings account for his daughter. She answered all our questions. We always have excellent service at Metro Credit Union.”
8:30AM - 5PM
1071 Massachusetts Ave, Boston
Credit Unions
“I Very Rarely go into the Boston Branch of Metro Credit Union, but I wanted to make a cash deposit so I walked in. The customer service and the welcoming is everything! That’s why I stay with Metro Credit Union!”
“I've banked with ECU for over 15 years now and can say it's an awesome bank. They've helped me out on many occasions and I don't see myself switching, ever.”
9AM - 4:30PM
236 Holland St, Somerville
Credit Unions
“Ron and Jason are always great awesome people to work with! I never run into any issues with them. They're so friendly and understanding. I would definitely recommend them to anyone!”
9AM - 4PM
435 Brookline Ave, Boston
Credit Unions
8:30AM - 4PM
548 Main St, Boston
Credit Unions
“Honestly I do not understand the negatives reviews. This bank has been so helpful to me in so many ways for me since english is my second language and I sometimes struggle with the language (I'm still learning) They are very patient and try to understand me and help me understand everything. I've called them so many times in my last vacations with problems and they always resolved and helped me in every situation that I had during my vacations. I love how they take care of my money by putting limits on me”
8:30AM - 5PM
922 Commonwealth Ave, Boston
Credit Unions
“This branch has the most amazing people working here, Zach, Yma and Jess are ALWAYS so attentive, extremely helpful and very knowledgeable. I always feel so appreciated and they treat their customers exceptionally. The Branch is always having fun little things to give away, decorated and very clean. There truly aren’t enough words to express how much they make banking easy.”
“They're wonderful, everything about them is great, but they need to update their website, app, and associated technology. I love their manager Lila in particular she is wonderful!! :-)”
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“Maria brito has great customer service and was very helpful with answering my questions. She helped my mom with opening her account. Look for maria when opening an account here.”