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“When our phone screen wouldn't come on we brought it to CPR in Salem NH. Technician Nick respectfully listened to our concerns and gave us a fair estimate for the most likely repair needed,replacing the screen and cable. When that did not resolve the issue, and further diagnosis was done, it was determined that the issue was a failed mother board in the phone, and that replacing the phone would be the most cost effective solution. At the end, what a surprise it was that we were not given a bill, even for the diagnostic work that had been performed! A great job by an awesome crew! Our thanks to all! Dave & Kathy S.”
“Had an amazing experience at this store. Kendrick went above and beyond to make sure we were taken care of and understood what options we had on an upgrade. Highly recommend visiting this location!”
“These guys always save me . They really know their stuff and always work with you to find affordable solution. They are the only place that works on Pixel or on Water damage.”
“Javier is awesome! He is obviously a very nice man, super personable, and made the process less boring by engaging with us about other things not related to the products we were buying (because there was a lot of waiting for our old phones to do stuff like update and transfer data). Kinda awkward when your customer service rep doesn't know how to be a social human if you're doing a lot of waiting. Javier kept us engaged and we shared a lot of laughs. The other associates, assistant and store managers were also great, but Javi stole the show. Will definitely come back to this store location for future needs.”
“I had an excellent experience at the Verizon Wireless store in Billerica, MA. From the moment I walked in, Ramon was welcoming, knowledgeable, and genuinely helpful. He took the time to answer all of my questions and explain my options clearly. He made the entire process of upgrading my plan and purchasing a new phone smooth and stress-free.
What really stood out was Ramon's knowledge of Verizon processes, his kindness, and patience. I never felt rushed or pressured, and he went above and beyond to make sure I left completely satisfied. Customer service like this is hard to find these days. I wanted to tip the man, but he refused and let me know he was just happy to be doing his job to my satisfaction.
I highly recommend working with Ramon at Verizon Wireless Billerica, MA location to anyone looking for honest advice, great service, and a positive experience overall. Give this man a raise, he deserves it!”
“Wendy is the absolute best! She stayed late and gave excellent customer service! She really cares about her customers and went above and beyond! A+++ 5 stars! I recommend anyone to come here”
“I recently brought my grandfather to this location to purchase a new phone, and we had an outstanding experience. From the moment we walked in, Dee greeted us and provided exceptional customer service.
Dee took the time to help my grandfather select the right phone and thoughtfully customized the setup to meet his needs, including adjusting the text size and other accessibility features. While the setup understandably took some time, Dee managed the process exceptionally well. They acknowledged and assisted other customers as they arrived, clearly communicated expected wait times, and efficiently helped others in between, all while ensuring we continued to receive attentive, personalized service.
Throughout the entire experience, Dee was professional, patient, knowledgeable, and genuinely committed to providing excellent customer care. Our phone was fully set up and ready to use in a timely manner, and every question was answered.
This was an outstanding customer service experience, and I greatly appreciate Dee's dedication and professionalism. Dee is a rockstar 🪨⭐🤳”
“I had an outstanding experience at the AT&T store on Plaistow Rd, thanks to Cesar. I walked in at 6:45 PM on a Saturday—just 15 minutes before closing—feeling bad because my phone was completely inoperable after I dropped it.
From the moment I walked in, Cesar couldn’t have been more welcoming. He repeatedly reassured me that this is exactly what he’s there for and not to worry about the timing. He helped me every step of the way—getting a new phone, setting it up, restoring everything from my Apple iCloud, and making sure it was fully up and running before I left.
What really stood out is that he stayed nearly 50 minutes after closing to make sure everything was done right. That level of dedication is rare. Cesar was professional, patient, friendly, and an absolute gentleman throughout the entire process.
Truly one of the best customer service experiences I’ve had anywhere. AT&T is lucky to have him.”
“My experience at Cellular Sales was exceptional, largely due to the assistance provided by Brandy D.
From the initial interaction, it was evident that she prioritized understanding my needs rather than simply promoting products. She posed thoughtful questions, clearly explained each available option, and ensured comprehension prior to proceeding.
Unlike many retail encounters that tend to feel hurried, this experience was markedly different. Brandy exhibited patience, professionalism, and a high level of expertise. She facilitated a smooth and stress-free process, leaving me with confidence that I had selected the most appropriate solution.
If you value exemplary service and genuine care, working with Brandy will provide a highly positive experience.”
“They fixed my iPhone 13 screen and were very quick it only cost 150 which was reasonable for the quality I’m very satisfied also the employee was very helpful and nice definitely recommend going there”
“Rangel is the best! Super helpful, personable and easy to work with. Was able to get me set up on my new phone no problem after my old one stopped working on me. Give him a promotion and a raise!”
“Great repair and sales service. They fix my phone every time I ruin my screen in 15 minutes for a great price. Just got my GF AirPods for an amazing price!!! Great folks I bring all my business there.”
“They help you out as much as they can aside dealing with negative customers who probably going through a lot at home they still remain calm and help out as much as they can . 10/10 recommended.”
“I stopped by the store to have my phone unlocked and had a great experience. I barely had to wait before Michael assisted me. He was polite, professional, and handled everything quickly and efficiently.
My phone was unlocked in no time, and the whole process was smooth. Employees like him really make a difference—I highly recommend asking for Michael if you need help!”
“The Best experience ever had shopping for a cell phone.
After a terrible experience at an authorized dealer in Methuen Massachusetts, this place solved all my issues and made my day.”
“The charging port on our Samsung tablet was broken. They opened it up and fixed it super fast and professionally without causing any damage. You can definitely trust this place with any phone or tablet repairs in the area!”
“I love the Methuen T-Mobile.
Camilla is the manger there and she is amazing and is excellent with customer service and very knowledgeable. She has not only helped me. I have sent customers to her to purchase phones and they are very pleased. She is an asset to T-Mobile and I would do whatever I could do to keep her.
Her staff is happy because she is great to be under and is fair and helpful.
I will always recommend T-Mobile and especially the Methuen store.
Thank you.”
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“Stephen is, apparently, holding down AT&T customer service for the entire North Shore of Massachusetts. AT&T doesn’t deserve him and I’m certain that they are not paying him enough.”