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“After trying to complete service over the Phone and then in person at another place, I ended up at Verizon in Peabody on Andover Street. After the failed attempts, I didn’t know if they could help me. And to be quite honest I was tired of trying.. Without telling them that I was overwhelmed, I got Chris who was more than helpful and made me feel like it was the easiest process in the world.. Chris was very friendly and extremely knowledgeable of the steps I had to take to get what I needed. Honestly, I think the universe sent me Chris because I needed him in that moment. Give that man a raise!”
“Very friendly, competent and convincing me to upgrade my phone and supplier. Very low key but I left upgraded although I went in for a simple question which was answered!”
“Great experience at this Verizon store! The staff was friendly, knowledgeable, and really took the time to help me find the best option without any pressure. Everything was explained clearly, and the whole process was quick and easy. Highly recommend!”
“I highly recommend this store for any support/upgrade questions. I had an issue and Alejandro was very patient and took the time to ensure my account was able to be activated again! Thank you very much for your help!”
“Wonderful team, excellent service!! After visiting the Swampscott location, where I was told that my iPhone was the problem and that T Mobile couldn’t help me, I visited this location for a second opinion. I had issues activating my number on my new iPhone and it took them literally 5min to fix my problem. And they were so sweet, too. Best place ever!! This will be my new go-to for any T Mobile problems.”
“Great service. Good vibes, professional, handled my situation perfectly with no hiccups. Left with a new phone, which I absolutely love. Thank you guys for the help when i was in need”
“I was at this location the other day, picking up a new phone. While waiting to transfer everything from the old phone, I observed the most impressive thing. An elderly woman came in, looking for help to get her Pandora music back on. The young man patiently assisted her; didn't ask if she was a T-Mobile customer, he just helped her. I'm a longtime T-Mobile customer, over 25 years, because of their excellent customer service both on the phone and in person. I just wanted to highlight and applaud the kindness & service extended to that senior citizen; it made my day.”
“Jose was great helped me with everything I needed and went above and beyond very knowledgeable saved me so much money with promotions and was very thorough highly recommend him”
“I had Olga help me out in the store to get an ipad for school. And she was so amazing and professional but also made me enjoy my time waiting for my product. Walked oit of the store with a smile on face happy with my purchase and the experience she provided! I will be back and hope she will be there when i do.”
“Luis was such a nice worker there. He helped both me and my mother and was patient and understanding. He was very knowledgable and knows what he is doing. Overall great experience. Thanks luis.”
“I was first approached by a woman representative who acted like I was cutting the line, telling me there were people in front of me. Even though I only approached the desk to see if I needed a number to be helped. I was totally embarrassed when she led me to a chair to sit and wait. After waiting my turn I was helped by a representtive named Justin. He was absolutely the nicest, most friendly, and knowledgeable person I've met. He went over all my concerns, showed me alternatives to my service, and offered prices on different plans. If there is an employee award, I think he should get it. If I ever have occasion tgo go back, I would definately want him to wait on me”
“Ty was so helpful and efficient when I brought my mom in to get a new iPhone. He was friendly and knowledgeable, reassuring my mom the new phone would be easy to adjust to. He also reminded me of the USB C connection needing a new plug and cord.”
Open 24 hours
222 Rosewood Dr, Danvers
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“they have always been courteous and helpful. came across them by chance when i was dropping off a ups package but discovered that they offer multiple services. changed my phone plan too while i was in there for a better one.”
“I had a great experience at the Saugus Ma Verizon cell phone store today. My service person was Ryan who was patient, helpful, knowledgable, and understood the issue I was having with my I phone 17. He answered every question or concern I had and put me at ease. I highly recommend the Verizon Saugus location.. Thanks Ryan...Keep up the good work..”
“Store was pretty packed when I went in but I was helped out quickly. Service was very good, Gilbert especially was super helpful and made the experience much better!”
“Raulito M was amazing he went above and beyond to help me and my husband get new phones. He stayed past the time he was supposed to end his work day and he got us all set up and deserves these 5 stars! If you need your phones or anything fixed go to Verizon in Malden ask for Raulito!”
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“David was able to resolve an issue I had at an entirely different location, I would have switched carriers had I not had the experience I did today. 5 stars for David as he was polite and fast.”