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“You will not find a more professional & kind banking team than in Saugus. They are knowledgeable, and always willing to go above and beyond to help with my business' ever-changing and often unpredictable needs. They set (and exceed) an extremely high bar for customer service - I have never had an experience as a banking customer ever come close to the service I receive at the Saugus branch.”
9AM - 5PM
855 Broadway, Saugus
Banks
“Opened up an account a few months ago with Amanda at the Saugus branch and had a great experience in doing so. She was very helpful throughout the entire process .”
“I have had webster first credit union for years and I will not go to any other bank when there is an issue they will contact you I will always do my banking with webster first credit union”
8AM - 6PM
605 Broadway, Saugus
Banks
“I’ve had my account here for almost 10 years and the reason I’ve stayed with this bank is that the people here always trying to find solutions to whatever your problems/banking needs are. Special shoutout to Anuschka (manager of the branch) who is amazing! She always goes above and beyond to really take care of her clients!”
8:30AM - 4:30PM
320 Central St, Saugus
Banks
“I have to say, how thankful and personable it was to me when the manager of the bank takes time out of her day to call with advice on protecting and ensuring the future of my account. Advice that she didn't have to take the time to give, but it meant a lot because it shows that she values me as a customer... it's the little things that people do that are huge, helpful and very appreciated by others..... I have to say this is the third time Rosemary has helped me and whether it was question or an issue, it was her mannerism and professionalism I encountered every time and was taken by... I have to say the customer service in this branch is simply exceptional.... I have always dealt with Felisha and MaryEllen who are so caring and always go above and beyond for me and will spend as much time needed to resolve any issues even if it meant staying late. They are truly genuine and I adore both of them. It's not often you find a small local branch where everyone including tellers, customer service , managers etc.....know and value you... They all call me by my first name and greet me upon entrance and I now know why the bank is so well run and so professionally managed....... and that is because they take after their manager Rosemary.......”
8AM - 4PM
1 Hamilton St, Saugus
Banks
“Staff always friendly and is frequented by a lot of local residents and individuals I know. Inquired about closure of services this weekend and that let me know ATM's would be available and online services would be available come Monday.”
8:30AM - 4:30PM
317 Main St, Saugus
Banks
“I have used this location for 25 years since I moved up the street. It was originally East Boston Savings Bank. The staff stayed the same. The management staff is awesome and the tellers are always very respectful and usually do their job well. I am sure I have had a problem here or there over the years but overall I am happy with the service that I have received and will continue to use them.”
“Have been a customer for many years..the staff is extremely helpful and patient. Interest rates are not the best around but because of the staff and how great they are i keep a small account with them..Adrian who left the fellsway branch for lowell st. Peabody is a real standout for the company.i cant say enough about the workers..so pleased with this bank and great staff who seem like they love thier jobs”
9AM - 4PM
180 Main St, Saugus
Banks
“This is the best Citizens Bank location.
First, they helped me with regard to a new debit card. They printed it out and set up the new PIN number right away.
I have been waiting almost two years. I've gone to different branches. They kept ordering it but it never arrived.
Second, they helped me get new 100$ bills because I'll be traveling overseas, and some countries require new bills. They said no problem, we'll take care of it.
They are very helpful and kind people. If you go please ask for Alexander he was the best
Kulwara Crago”
9AM - 4PM
584 Broadway, Saugus
Banks
Banks
Banks
Banks
Banks
Banks
“We visited this branch on 02/06/2026. We needed help finding information about an old account. Jawad and his Manager jumped through SO MANY HOOPS to help us get the information. We honestly can't thank you guys enough. Phenomenal customer service, and are truly the example of what all customer service should be!”