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“Chris and Julio provided a phenomenal service as a courtesy even though my phones were purchased online they went out of their way to address my issues. Will be back here for future Verizon needs”
“Jani was absolutely amazing! She spent hours transferring things from my old phone to my new one which she activated. She had limitless patience, was courteous, and was a champ at multi-tasking when more customers came in. She was nothing short of incredible.”
“Had a nice experience visiting the store. Walked in to get a new connection. The staff, Mr.Dartagnan, was friendly and explained all the plans in detail and made recommendations. The process was smooth and got the number activated in a couple of minutes. Fast, smooth, and a pleasant experience.”
10AM - 8PM
110 River St, Waltham
Mobile Phones
“I have been a loyal Tmobil customer since I bought my first cell phone. Always pleased with the products I have purchased. Today I went in to purchase a new phone & the customer service at this location is EXCEPTIONAL. Katherine ( Katie ) was extremely personable professional & knowledgeable. Impressive 5 star service. I am so happy with the products I purchased by most of all with Katie's customer service ! So kind patient & answered all of my questions / concerns regarding Tmobil products & service. She spent time with me and also let me know about a new product being offered which I immediately purchased. New phone. New tablet and a life long customer of Tmobil who just wants to let you know how much I truly enjoyed shopping there. Kudos to Katie and I thank you so much for the time you spent assuring me of all the information I needed for purchasing a new phone / tablet. Warmest of regards & a sincere THANK YOU.
Marc J. Robson”
“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
“Ledi and Nate solved an issue that 4 hour of customer service couldn't.
Best T mobile store in the greater Boston area.
Hands down.
I highly recommend ? ?”
“This store has always been totally reliable for years.
Thank you Sammy.
Follow up: I returned 1 month later with a problem which Sammy fixed for me in 5 minutes, no waiting, no problem! Love this store! Thank you Sammy!”
“When I switched to Boost Mobile I purchased A Nokia C200, wonderful promotion and amazing phone. I ran into an isssue at work with a coworker accidently activating a lock screen on my device. I headed to the store and Ruby attempted to reset my device and informed me to leave my device that her coworker would be able to fix it for me. I came back the next day and the coworker she mentioned Heidy informed me that the Nokia C200 had an issue were it could not be factory resetted. I was disappointed to hear so I decided to purchase another Phone and went with the Samsung A03, she was able to restore my contacts via my email. She informed me she would contact Nokia due to the 1 year warranty the device brings. Within 2 1/2 weeks I recieved a brand new Nokia Device from the Nokia company that Heidy was able to get in touch with due to the warranty. So thankful for their help in this situation and now I have a back up phone if anything. Recommend comming here they try their best for the customers it is all about patience!!!!”
10AM - 7PM
117 Tower Rd, Waltham
Mobile Phones
“After purchasing a new iPhone, I returned to the Verizon store in Waltham on Tower Road to inquire about changing the Internet service in my house and Wi-Fi. Once again, Amanda went above and beyond. She took plenty of time to explain everything, find the best deal, and she even had to sort out some things with corporate on my account. All was resolved, and she made purchasing the new Internet and Wi-Fi service seamless and incredibly easy! Her knowledge and customer service is fantastic!”
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“I bought a new phone from a different store. I had problems with group text messages. After several visits with this store and multiple conversations with Metro and technicians nobody could resolve the problem. So I went to Moody Street where Christina solved all the problems nobody else could. After 18 years with Metro I was ready to leave till I found her. I can now communicate with my family during the holidays”