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10AM - 8PM
57 Bond St, Watertown
Electronics
“Today was honestly one of the worst days I’ve had in a long time.
I came in planning to port my number to T-Mobile. The process was extremely rough, frustrating, and in the end, unsuccessful — entirely due to issues left behind by AT&T, not this store.
What made the difference was the people here.
From the moment the staff understood what I was dealing with, they didn’t rush me, dismiss me, or tell me “it’s not our problem.” Instead, they were patient, professional, and genuinely willing to help. They spent a significant amount of time — nearly an hour — actively trying to troubleshoot and clean up the mess AT&T left behind.
Even though the port ultimately couldn’t be completed, I could clearly see the effort:
They cared
They tried
They treated my problem like it actually mattered
In the end, I had to make the tough decision to abandon my old number and start fresh — and I chose to do that with T-Mobile, because the experience in this store made that choice easy.
Sometimes great service isn’t about magically fixing everything.
It’s about effort, responsibility, and treating people with respect when things go wrong.
Thank you to the team here for turning a terrible day into one that at least ended with the right decision.”
“I don’t typically leave reviews, but I had a great experience working with Kyle and thought others should know about it. We came in to get my wife a new phone and he walked us through all the current deals and plans. After talking through our options not only did we get a great deal on a new phone but he helped us lower our monthly payments based on how we use our phones and set me up with information on how to switch to Fios for our home internet which I’ve been thinking about doing. This is definitely the place we’ll come whenever we need help with our Verizon products in the future. Thanks again, Kyle!”
“I am deeply grateful to Yassen Joseph for his fantastic help and professional support. I had a tech issue since 2022, tried to solve it for years, and he suggested a simple yet highly effective solution to my long-standing problem. Yassen is one of the best customer service staff I have ever encountered.”
Open 24 hours
650 Mt Auburn St, Watertown
Electronics
“Love that they're open all the time (even in the early AM) for things you need in a pinch! Ended up needing laundry detergent and Advil in the middle of the night and it was conveniently delivered when no one else was open.”
“They have the rarest audio parts in perfect condition. I got a DC motor for an old tape deck from them that I couldn't find anywhere else on the internet. Good communication, global delivery without issue, and the part works absolutely flawlessly.”
7AM - 11PM
550 Arsenal St, Watertown
Electronics
“Clean and pretty well organized store and one of the only places I can find the coffee that I like without having to order it online at a higher price. Target also has a frozen food section with affordable appetizers and other frozen in refrigerated foods.”
Electronics
Electronics
Electronics
Electronics
“These guys (and gals) take care of all our cars. I started using them for custom install radar and laser, but that's expanded now include wrap, ceramic coatings, and audio. I wouldn't go anywhere else.”