Cell Phone Stores in Watertown, MA

“I have a lot of fond memories in this Target since childhood, and can confirm that shelves are fully stocked 99.9%, and as for that 0.1% you can usually ask and they'll likely have it in inventory. The online ordering system here is also very efficient and quick, and I've gotten packages all prepared and ready to go here within a timely manner of two hours. They have everything from home goods, to groceries, to the latest Apple product. Just bought an Xbox controller today and the staff in the tech aisle were very helpful. Also, the lines during Labor Day are efficient and go quick for Back-to-School shopping, so don't fret! I will be back again and again!”

“Today was honestly one of the worst days I’ve had in a long time.

I came in planning to port my number to T-Mobile. The process was extremely rough, frustrating, and in the end, unsuccessful — entirely due to issues left behind by AT&T, not this store.

What made the difference was the people here.

From the moment the staff understood what I was dealing with, they didn’t rush me, dismiss me, or tell me “it’s not our problem.” Instead, they were patient, professional, and genuinely willing to help. They spent a significant amount of time — nearly an hour — actively trying to troubleshoot and clean up the mess AT&T left behind.

Even though the port ultimately couldn’t be completed, I could clearly see the effort:

They cared

They tried

They treated my problem like it actually mattered

In the end, I had to make the tough decision to abandon my old number and start fresh — and I chose to do that with T-Mobile, because the experience in this store made that choice easy.

Sometimes great service isn’t about magically fixing everything.
It’s about effort, responsibility, and treating people with respect when things go wrong.

Thank you to the team here for turning a terrible day into one that at least ended with the right decision.”

“Excellent and helpful service from Moses! Went in with a number of questions about switching my plan. Moses spent a lot of time patiently answering my questions and he even drew a cost comparison chart for me (old phone vs new phone, old plan vs new plan).”