Cell Phone Stores in Cambridge, MA

“I want to recognize the exceptional service I received at the AT&T store in Cambridgeside Galleria, specifically from Assistant Manager Emely, along with team member Paolo. I hope this feedback reaches store leadership and AT&T corporate because their support truly deserves recognition.

I came into the store after a very distressing experience with an AT&T phone representative that left me frustrated and in tears. Emely immediately stepped in with professionalism, empathy, and a calm, solution-focused approach. She took full ownership of the situation and advocated on my behalf to ensure my issue was properly addressed and resolved.

What impressed me most was her willingness to go above and beyond. Not only did she resolve my concern, but she personally went behind the scenes to find a box for my return, carefully packaged the device herself, and secured the shipping label so everything was ready to send. That level of initiative, care, and attention to the customer experience is rare.

Paolo also stepped in to assist and provided supportive, professional service throughout the process. Together, they turned a very difficult situation into a positive one.

Emely’s leadership, compassion, and commitment to customer care restored my confidence in AT&T. Employees like her represent the company at its best, and I strongly believe she deserves recognition for her outstanding service.

Highly recommend this location — you will be in excellent hands.”

“Michael is a great employee, he’s intelligent, engaged and customer focused. He’s one of those employees who is a credit to himself and to the company he works for, he is highly recommended for anyone doing AT&T business.”

“The staff of the T-mobile shop in Harvard Square (store 5214) cannot be praised too highly. I visited the store over a period of 3 days (Oct. 16, 17, 18 2025) and was greeted courteously and had my questions answered and problems dealt with. Everyone was very patient (I am not good at technology) and no one tried to sell me a phone that was locked into their network and therefore would not work overseas (Note to Tmobile: you lost a sale there. I needed a new phone and would have bought one from you. As it was, all I did was transfer the chip from the phone I got from you 8 years ago, which was NOT locked into your network, to a new, unlocked phone which I purchased elsewhere.) But my point is not to criticize the company, but rather to praise the workers who are its living face and do a terrific job. I noted that other customers received the same considerate attention that I did. And not all of them were old fogies like me!”

“So pleasantly surprised about the helpful service - go to this store! I had a problem with a trade-in phone and the corporate t-mobile was not resolving the issue. The store manager Michelle was incredibly helpful, kind, and resolved the issue in a couple of minutes. Incredible customer service!”

“I had to rush to repair my iPhone (broken screen no longer showing anything), the staff was very responsive and attentive, phone repaired in 2 hours.
I recommend Genius bar from this store ?
I thank young Zak who helped me make myself understood by the technician ?”

“First of all, would like to single out and express appreciation over outstanding customer service, professionalism and excellent problem solving skills of the 25 Brattle street Verizon store manager T.J. Secondly, this standard of setcice should be maintained at other corporate locations where our experience was different.”

“I've had Metro PCS for several years now and there's always this really nice knowledgeable young man at the store in central square. He's always so polite, helpful and just nice. Just yesterday he helped my elderly mother with a purchase and set up a her new phone, and was so patient and kind.She had a great experience with him as we always do! Thank you so much for the exceptional service!! This young man deserves a raise.”