Cell Phone Stores in Cambridge, MA

“I just bought a new Ipad and internet access at this store. The store manager and the other young woman I dealt with were superb. It was quick and efficient and they saved me money. A 10/10 experience!”

“The staff of the T-mobile shop in Harvard Square (store 5214) cannot be praised too highly. I visited the store over a period of 3 days (Oct. 16, 17, 18 2025) and was greeted courteously and had my questions answered and problems dealt with. Everyone was very patient (I am not good at technology) and no one tried to sell me a phone that was locked into their network and therefore would not work overseas (Note to Tmobile: you lost a sale there. I needed a new phone and would have bought one from you. As it was, all I did was transfer the chip from the phone I got from you 8 years ago, which was NOT locked into your network, to a new, unlocked phone which I purchased elsewhere.) But my point is not to criticize the company, but rather to praise the workers who are its living face and do a terrific job. I noted that other customers received the same considerate attention that I did. And not all of them were old fogies like me!”

“This place is great! They actually are willing to help with issues, unlike some of the corporate stores. Bobby was awesome. I was having trouble removing the sim from my old phone. He jumped right in there and helped. He was professional, easy to work with. Highly reccomend. Ty. Went again mid December. Again, Bobby was very helpful. Ty Bobby! Went in again a few days ago. Zach was able to help right away, even though he was working alone that day. Ty so much Zach. I am terrible with names , but new manager and associate were very helpful today with a few problems i was having with my new phone. 8/7/26. Ty to you both.”

“So pleasantly surprised about the helpful service - go to this store! I had a problem with a trade-in phone and the corporate t-mobile was not resolving the issue. The store manager Michelle was incredibly helpful, kind, and resolved the issue in a couple of minutes. Incredible customer service!”

“Went in with an issue with my phone. My iMessage was not working. Thought I’d try them. Like 3 people tried to trouble shoot. But the only person that was able to help me was Delacey. Honestly I am not sure what he did. But he didn’t stop until he got it right. And now my phone is working and everything makes sense again.
They will let you charge your phone/watch. Which I needed. Although I was waiting for 40 minutes for my Genius Bar appt. Thank god delacy was able to help me so I didn’t have to wait more.”

“I've had Metro PCS for several years now and there's always this really nice knowledgeable young man at the store in central square. He's always so polite, helpful and just nice. Just yesterday he helped my elderly mother with a purchase and set up a her new phone, and was so patient and kind.She had a great experience with him as we always do! Thank you so much for the exceptional service!! This young man deserves a raise.”

“The representatives at this particular store have been so friendly and helpful the few times I’ve stopped in. Mehlani, Orlein, and another young man (I think his name was Michael, if I’m remembering correctly) recently spent over an hour helping me troubleshoot an issue with my SIM card. They were engaged and knowledgeable and very helpful! To be honest I have not received the same quality of service at other nearby locations— so I will definitely be coming back to this store the next time I need help!”