Verizon, an authorized retailer at IM Wireless, offers a standout experience in cellphone retail and customer service across Massachusetts, New Hampshire, and Maine. Customers frequently praise the team at this location for their quick service and problem-solving skills. Many describe their visits as smooth and efficient, highlighting the friendly and helpful nature of the staff. One customer had a particularly positive experience with a representative who assisted with multiple issues, showcasing the staff's capability and dedication. The manager, Moses, receives special mentions for his patience and knowledge, creating a welcoming environment for all customers. He is noted for his exceptional customer service, even in challenging situations. Overall, this Verizon store stands out for its excellent service, transparency, and fair pricing, making it a preferred choice for many. Customers feel valued and are likely to return for future needs.
Excellent and helpful service from Moses! Went in with a number of questions about switching my plan. Moses spent a lot of time patiently answering my questions and he even drew a cost comparison chart for me (old phone vs new phone, old plan vs new plan).
April 2024
Sam knows her business. I highly recommend this service and stop by the store.
January 2024
First-time in this verizon store, and it went pretty smoothly. Was in and out. Customer service was quick to resolve our issues.
