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“Recently purchased a new gas grill from this store (Sudbury, MA) and Mike and his co-worker were phenomenal at helping me out not only with the purchase but delivered it and set it up for me! Love this store!”
“Great store I called him in advance to find out if they have certain extension cable and when I arrive to the store the employee was able to help me fast and efficiently!!!”
“I had a great experience with Aubuchon Hardware in Stow. I placed an online pickup order, and it was ready much faster than I expected. When I went inside to pick it up, every employee I encountered was friendly and personally greeted me, which made me feel welcome. The pickup process was quick and efficient, and I was in and out in just a few minutes. Excellent customer service and a smooth experience from start to finish. I'll definitely shop here again!”
“A great local alternative to the “Big Box” stores. Great selection of gardening tools/supplies, as well as most other trades. Pricing may be slightly higher, but well worth it for the convenient location and knowledgeable staff!”
“I love this hardware store! The staff is always super friendly and helpful, and they usually have everything I need for my home projects. It's a go-to spot for all my DIY supplies!”
“You won’t get service like this at the big box stores. Miguel took an interest in my project and personally assisted in helping me with what I needed. Project was a success and I won’t go anywhere else but Butler Lumber!”
“Fantastic selection of tools and home improvement supplies! The staff is always friendly and eager to help with any questions or projects. It's my go-to spot for any DIY needs!”
“Good tools at great prices. I always check here before buying new. The owner is a friendly guy who knows his stuff and is always willing to help. Parking can be a bit of a pain but it is worth it.”
“Monnick's has been our go-to hardware store in Framingham for 40 years. The paint department is quite special with a very large selection and very knowledgeable staff.”
“Just a superb place. Been working on a fairly large project for our house and have been there a number of times to get specialty lumber. I'll admit to not being the most knowledgeable about different woods, but never felt like I was out of place or that I wasn't welcome. They answered my questions happily, walked me around the yard to show different wood options. Put in orders where what I wanted wasn't immediately available. I've been to a couple of the other lumber yards in the area and this has been by far my favorite. I'd highly recommend.”
“Customer service is not anything special, but definetly not bad either. Store has an incredible selection of tools not typically stocked at other locations in my experience.”
“Ace Hardware is my go-to for DIY projects. I am pretty handy but often need to talk over a project with someone to get more ideas and advice. I bought a Dewalt handheld circular saw and was having a hard time installing the blade. I called Dewalt customer service, who couldn't help. But Joe, the manager at Ace Hardware realized I had put one washer in the wrong place. VOILA--my circular saw works. I am a very happy customer!”
“Picked up a clamp which cost around $2. It seems like there is minimum requirement for credit card (makes sense due to high credit card fees). Checked the car, no cash. They allowed me to take it as I needed the clamp. I will drop the cash later today. Nice guys. You wouldn’t get this level of service in big name stores like home depot”
“I had a very specific request for a nut and bolt (to fix a blade on my hockey skate) and the staff inside this Ace Hardware store couldn’t have been more helpful. It was a $0.30 fix but the associate, Mark, spent the time with me to make sure that I was all set, found the right size to fit and even helped me fix my skate. If that’s not above and beyond for service I don’t know what is. Thank you!!”
“Always an excellent experience here. Helpful staff answers questions. Fully stocked with items most likely needed by customers. Nice stock of seasonal needs inside and out. Very clean and modern store is well maintained.”
“Amazing selection of products and super helpful staff! I always find what I need, and they’re great at answering questions. Love shopping here for all my home improvement projects!”
“Amazing selection! I was actually overwhelmed by so many options but it's great to see everything in one place in person to compare and feel/touch the HW.
Employees were super helpful to navigate me through choices.”
“The service person was great and very knowledgeable,BUT The parts took too damn long to come in. The system is screwed up somehow. Get some Youngblood in there to fix it.”
“This place is fantastic. These guys are great. I have been doing habitat improvement (forest stand improvement) and thus I needed a chain saw. Well, Andrew was amazing and helped me with my purchase as well as troubleshooting some problems I had. I have also purchased a blower and several chain saw replacement chains from these guys and they are always helpful, kind, knowledgable and pleasant. Andrew went out of his way to help me on 3 different occasions. I am very happy with these people and the products they sell. Outstanding! Thanks!”
“Thank you to Keith and his team for the excellent service, communication and equipment for our kids graduation party. I’ve used this location for many years and they always follow through. The Best !
Kim Fangel”
“Absolutely love shopping here! The staff is super helpful, always ready to assist with any questions I have. Plus, they have everything I need for my DIY projects – it feels like a one-stop shop!”
“I've always had great experiences at any true value I've been to around the country, and I must have been to them in at least 20 different states. Always helpful and friendly and competent. This tells me that the company prioritize excellence in customer service.
But on my last visit, this was taken to a whole new level. Taylor the assistant manager helped me with my keys which they don't even typically do that style. And she helped me try and dismantle them, which was a whole project. All while their system was down and she had a million better things to do. But she treated me like i was the only one in the store and was truly kind and concerned with the problem i came in to solve. And then i had a few nonconsequential questions while browsing but her and a couple other team members treated them like it was a daily double on jeopardy and they had to find the right answer.
This was help above and beyond from great people. I hardly even know what to say besides thank you!
Go shop here you won't be disappointed.”
“Great team at Johnstone Supply in Waltham! Always professional, helpful, and fast to get the right HVAC parts. The staff really knows their stuff — they’ve saved me time more than once. Excellent service and great attitude every time!”
“Nice clean store. Great inventory and stock of what you would expect at this store. Location is convenient and there is plenty of free parking available. Nice variety of stores around the area as well.”
“People will complain about the retail service here, but this ain't HD or Lowes, it's a supply house. If you need a 2x12 and don't want to burn an hour driving to HD in Waltham and back, they're great. The hours however are limited, since they service contractors.
That said, while I might have to wait or try to get someone's attention, I've always gotten what I needed here from paint to lumber to propane tank refills all while supporting a local shop rather than sending the money to a mega corp.”
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“Exceptional!!! My first time shopping at this location and they had everything I needed and a one in a million purchase that bailed me out of being a no show gift item at a one year old boys birthday party.
The people are stellar, they must love their jobs as the assisted me to all the isles and exact area for the product and left me alone to find the one appropriate for my needs.
We did this 5 times, and on my way to the check out counter I found my childhood favorite candy (Chuckles) so dang fresh, soft, and full of flavor. No exaggeration!!!
Highly recommend this Ace it is newer, great vib, and stocked.”