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“What took me 5 hours to do myself, they took care of in just 15 minutes and did a far better job. I will absolutely come back and would recommend anyone give these guys a try. Thanks for your tremendous service!”
“David is the best employee in the store, I had problems with my phone, the community was bad and he solved everything and best of all, he found a way to help me for free! I recommend everyone to come to this store and David thanks again”
“Fixed a cracked screen on my Galaxy A16. Great service. Did the repair the same day in about an hour. Would definitely come back here to the Westfield location again!”
“The store manager, Sai, was very helpful getting me and my sister new phones and also through in a free phone case and screen protector. He was very nice during the checkout process. And when we were picking out a phone when we didn't know what we wanted or what to choose.”
“I love this store; I changed companies and they have treated me with the best service. And the best prices in the entire city. Thank you David for your attention”
“I had to switch service to a new phone and the staff went out of there way providing excellent support Despite my timing being inconvenient for them they did not complain but were able to save m e hours of frustration by transferring my data. Highly recommend this location for cell phone needs”
“Thank you Brian for your kindness in helping me, it was cricket from the main st Springfield, they charged me $20 to do an eSIM swap, it helped me a lot through customer service in the store, I appreciate it, tremendous service, now advance for sumner, I'm coming 100%”
“The woman that works here is Amazing! She always helps me to the fullest. I highly recommend this location. They go above and beyond to satisfy their customer's. You won't be disappointed.”
“Sheila was great. She got me the best deal and I’m happy with what I got for my devices. She was very informative and efficient at her job. I’m happy with my ATT service and internet at home, your team work is great, I hope you keep it up, and I plan to be with you for a long time.”
“Marko was absolutely fantastic to work with. He was incredibly knowledgeable and patient, especially while helping us navigate a complicated account. He took the time to make sure everything was explained clearly and made sure we got everything completely squared away. On top of that, he helped us secure some amazing deals. We truly appreciated his professionalism and dedication — highly recommend working with him!”
“Daisha has impeccable customer service and made the transfer process fun and easy!! We only stayed for about 2 hours because we were deep in great conversation ? ? but she took care of everything quickly and recommended me a phone that I'm finally very satisfied with. I know it's just activating a phone, but it would have been a different experience with a different person. AT&T is blessed to have her.”
“Genesis helped us and she was incredibly patient and kind. I have never seen anyone do their job as well as she did. She took care of multiple customers and helped us with our complicated issue and she was super kind to everyone.”
“I came in to upgrade my phone and was assisted by store manager Bailey. Not only was she patient but also super helpful she went above and beyond with her customer service to ensure all my information was correct and to also inform me of the best ways to save money during the process.”
“I visited the location outside of the Apple Store in the Holyoke Mall. I was hesitant at first and I had an issue with my charging port after getting it replaced, I was within my 1 year warranty still and the technician replaced it at no charge to me.
Thank You!”
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“Had a phenomenal experience with Abdiel at this location after going to the Holyoke store to remove my husbands phone after his passing… the staff at the Holyoke store was rude and unprofessional. Had me sit there for an hour and told me the line would be cancelled and removed from my account and bill. It was never done! Unbelievable!!! So when I had to return to do phone trade ins, I went to West Springfield because I received excellent service in the past!!! They were kind and caring and made a difficult task less difficult!!! I have been an ATT customer for 20+ years because the service has always been excellent but the service in Holyoke was appalling compared to my experience at the Riverdale Road store on West Springfield,”