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“The few times I've been in recently (including ~3pm 08/23/23), there has been an extremely helpful and kind woman working. My experiences have been pleasant visiting the post office, which is not always the case!”
“I was missing a package that I was notified was delivered. I fully expected to be completely blown off when I called the office. I wasn’t at all. The man on the phone was very kind, even though I was asking about something that seemed frivolous. He even took down the tracking number.”
“I Got My P.O. Box-March Of 1983!
Always Received Excellent Customer
Service! Enjoy The Security And
Privacy Of The P.O. Box!
Most Importantly!
The Friendships Over The Years!”
“Just used the passport services through this post office. The employees were incredibly friendly and patient when taking my toddlers passport photo. Quick painless process, thank you!”
“Chuck, Gina and Natalie make up the best post office team I've ever personally dealt with. They should be the standard of how USPS post office should run. Everything from personality, knowledgeable about products and services, to just bring great people willing to help! Thank you guys for being the best! Other offices should take note.”
“I've lived in town for nearly 30 years and the Southborough Post Office has always been great. I've had a Post Office Box for many many years and that's worked out great as well. However that PO Box has become ridiculously expensive. Other than price, everything is great.”
“Tyler helped me create a large box and carefully tape everything up to ship a large item during a very busy time. He went above and beyond to help and made the process much easier. 100/10 service. Thank you so much, Tyler!”
“I’ve never had such a good experience at USPS before but this was exceptional. Had to shop a bunch of pottery out and it was over 60% cheaper than UPS!”
“I’m not a fan of most post offices but Fran made the experience very enjoyable. She’s incredibly friendly and helpful. I’ll continue to use this post office moving forward.”
“The team here is incredibly helpful and friendly! One of my packages was recently lost, so I filed a claim. Within hours, they located the package, called to let me know about the issue, and quickly resolved it!”
“I want to thank Walter for the amazing customer service! Always helping your a superstar I give you ten stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
“The people are pleasant and the space is clean and organized. Not a big line either. They must pay these folks a lot because they're always happy and helpful!”
“When a package marked as delivered went missing, I reached out for assistance. They went above and beyond to help me locate it. The package had been mistakenly delivered to my neighbor's address. However, the team took full responsibility for the mix-up and did not stop until they found a solution.”
“I had to call this USPS location today because of a customers lost package. The employee I spoke with, Jeremy, went ABSOLUTELY ABOVE AND BEYOND in helping me figure out what happened and where this package went. After discovering where the lost package was, Jeremy took it upon himself to retrieve the package from the wrong address to hand deliver it back to my office. All in a matter of a half hour. If that aint getting things done, I dont know what is. Not only is he a phenomenal postal worker, he is an amazing people person and is hysterical! Thank you for the laughs and for going out of your way to help me today! You are outstanding at what you do and you, without a doubt, deserve a raise and a promotion!”
“Excellent service! I was a few minutes late after the office closed on a Saturday afternoon. Not knowing what to do with the package and preprinted label I checked with an employee who was still outside. She went above and beyond her duty, went back in and got me the address label pocket for me to put the label on and showed me where to drop the package. Highly recommended!”
“I had a great experience at this post office. Rob was extremely polite, professional, and very helpful in assisting me with all of my concerns regarding my packages. He took the time to look into everything, answered my questions, and made sure I left with all of my packages. His excellent customer service and willingness to help made what could have been a stressful situation a very positive experience. Thank you, Rob, for going above and beyond!”
“Received an email telling me the package I sent to my aunt a week ago was being held at the post office for pickup. Not sure why; I called the post office this morning and talked to the nicest woman who found the package and assured me it would be delivered today. That is service with a happy ending for everyone! Thank you.”
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“I just wanted to reach out and thank the men and women at the Westborough Post Office. Recently, I had a problem with the RMV sending me mail and Mark and his team helped me get it sorted out. Mark and his team are very happy to help me with my packages and they are always friendly! Thank you!!”