Post Offices near Westborough, MA
21 locations found near Westborough
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“I’m not a fan of most post offices but Fran made the experience very enjoyable. She’s incredibly friendly and helpful. I’ll continue to use this post office moving forward.”
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“The few times I've been in recently (including ~3pm 08/23/23), there has been an extremely helpful and kind woman working. My experiences have been pleasant visiting the post office, which is not always the case!”
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“Chuck, Gina and Natalie make up the best post office team I've ever personally dealt with. They should be the standard of how USPS post office should run. Everything from personality, knowledgeable about products and services, to just bring great people willing to help! Thank you guys for being the best! Other offices should take note.”
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“I was missing a package that I was notified was delivered. I fully expected to be completely blown off when I called the office. I wasn’t at all. The man on the phone was very kind, even though I was asking about something that seemed frivolous. He even took down the tracking number.”
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“My fiancé and I had an amazing experience with Jenna! We were going to send out passport renewal form and she guided us through the process so much. We appreciated her help! She made the whole transaction so relaxing. Please give her some good praise for this as she is an outstanding employee and you should be proud to have her working there!”
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“The people are pleasant and the space is clean and organized. Not a big line either. They must pay these folks a lot because they're always happy and helpful!”
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“I am so impressed by the customer service I experienced at this location. I am a vendor in the Chicago suburbs and had a customer claim she didn't receive her package a week and 2 days after it was delivered and was also asking for a refund. I called this location (as it was her local USPS) and the manager/post master (I assume) was so pleasant and kind. He looked up the GPS coordinates with the tracking number, which determined the package in question was DELIVERED to the correct location at the time of the scan. He even took the time out of his day to drive to the location for me and check to see if it was still in the package lockers which are locked (which it wasn't).If you are not a vendor that ships solely through USPS, you may not understand how REFRESHING it is to receive superb customer service like this...especially from hundreds of miles away. It helped me decide how to approach my customer in regards to a refund. Luckily, after I sent her an email that he had driven out there and could not locate the "missing package" and the GPS coordinates confirmed it was not mis-delivered, it miraculously appeared. How bout dat?Thank you! You are a kind, sweet soul and you deserve recognition for going above and beyond for me. So much appreciation for you!”
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“I've never had a bad experience here. Sure, the USPS network might have some systemic problems, but the postal workers at this location have always been polite and helpful to me.”
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“I've lived in town for nearly 30 years and the Southborough Post Office has always been great. I've had a Post Office Box for many many years and that's worked out great as well. However that PO Box has become ridiculously expensive. Other than price, everything is great.”
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“Received an email telling me the package I sent to my aunt a week ago was being held at the post office for pickup. Not sure why; I called the post office this morning and talked to the nicest woman who found the package and assured me it would be delivered today. That is service with a happy ending for everyone! Thank you.”
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“Excellent service! I was a few minutes late after the office closed on a Saturday afternoon. Not knowing what to do with the package and preprinted label I checked with an employee who was still outside. She went above and beyond her duty, went back in and got me the address label pocket for me to put the label on and showed me where to drop the package. Highly recommended!”
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“Please talk to your staff about professionalism with clientele who may have disabilities that aren't noticeable. ADA discrimination policies should be addressed, and if someone says they can not read a document, it is extremely rude to reply to that person who is legally blind "Oh you REALLY can't see." Thank you.”
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“Good, old fashioned, and small-town post office vibes. Great service and always greeted with a smile and pleasant attitudes. Love my post office and all the good people working there!”
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“Carlos stayed late in order to facilitate a package, and despite the fact that it ran late he provided excellent customer service and spent the time to determine the correct way of shipping our package. We feel awful, but it was an amazing experience”
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“Stop by this usps when visiting around here. Service is awesome! The best I have in US so far. No wonder it has such high rating in Google. I even took the survey from the receipt!”
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“I rarely know what I'm doing at the post office. Thankfully the North Grafton post office has helpful employees and are always willing to give me advice (and some patience!) Shoutout to Mark who always helps me through the process.”
“I've used this location for years & got to know the counter people. No one knows the abuse they take from the public when you're not there. I'm always treated with respect, friendliness & expediency. I can make them smile with a funny phrase or a compliment out of the blue if thats what's needed when I don't see any smiles. Patrons take their bad days out on the people behind the counter. You prob'ly won't see that happen, but it happens alot. Dave keeps his smile in his pocket, but its there if you gave a compliment once in awhile, even if its a struggle to do so. Working the public is a thankless job, add the pandemic, short staffing, standing for 7 hours, combating personal problems, disgruntled patrons & morning smiles wane quickly. If you want a smile & friendly greeting, go meet the ice cream truck when you hear their tune. Try Initiating a smile or a kind word & don't expect anything. But you will have made a difference to someone who may need it...just like you do.”