Hotels near Westfield, MA

“A true dive bar. The staff is great and they have a bet for everyone. They definitely won't have the latest IPA or sour but will have something to suit you. The decor is awesome and just bleeds "dive bar". It is owned by a great family and has been here for a very long time. Definitely a "Towny" bar.”

“After being let down by another hotel, my family and I lucked out with this one. I called late night the day before having to check in and Kyla was great. She automatically assigned my rooms so they can be connecting. Once we arrived, we were helped every night by Larry. He was great, he went above and beyond to make our stay a good one. Free hot breakfast was good, rooms were in great condition. Only thing I would say is get bigger fitted sheets for the bed and in the bathroom the tub spout should be replaced. Definitely recommend this hotel. Thank you”

“Traveled to Massachusetts for the Railroad hobby show, decided to stay in Best Western. The lady at the desk was very friendly and welcoming. The room was clean, perfect for a 2 night stay. Breakfast included, sausage, eggs and pancakes, variety of breads, cereals. Food was hot and replenished frequently. Very convenient to grab a quick bite before heading out for the day. Very centrally located, close to several restaurants, shops and the casino. Would definitely recommend”

“Had a great experience here this past weekend. Big rooms with 1-2 bedrooms is great when traveling with kids. pool was small but great, kids loved it. West Springfield isn’t the most desirable location but we felt safe at the hotel. Negatives were our maid stunk of cigarettes so the halls and room also stunk of cigs. Pool water was chilly for an indoor pool but not terrible. Eggs at breakfast tasted like soap. Everything else was truly great!Walkability: On The Border restaurant, five guys, and hooters all right next door”

“This is the first time I have stayed at this hotel. I was surprised at how nice the hotel was and how friendly the staff were. Restaurants and shopping within walking distance. Parking is so convenient, and I can see my vehicle from the window. I highly recommend this place to anyone visiting the area.”

“Today, November 16, 2023, I'm re-writing my review of four years ago. We've visited a friend in the area for many years and always stay here. The rooms are very clean; it's great to have a kitchenette, and the indoor heated pool is a wonderful spot to relax. The staff at the front desk are friendly and personable....a special shout-out (Yay!) to Manager Susan. Both Mary and Sundip were very welcoming this past week. And a big 'thank you' to all others who work so hard 'behind the scenes' to provide a comfortable experience! Highly recommended, EXCEPT: TERRIBLE MATTRESSES! The new pillow-top mattresses are ABSOLUTELY AWFUL! It's like sleeping in a hammock. The only way to get into bed is to crawl in on hands and knees. Worse, try to turn over and you have to pull yourself up out of the abyss; it feels like you've fallen into marshmallows. Getting out of bed means crab-crawling on your back. The most used side of the bed is the worst as it is the most concave. The original mattresses were very comfortable. Pillow-tops are the WORST DECISION EVER BY CORPORATE MANAGEMENT!”

“The evening staff were so friendly and helpful. We stopped for a night on a business trip, very exhausted and tired. I needed to wash some clothes, and I was a bit delusional trying do math after 72 hours of driving across 15 states. The girls at the front desk were so patient and kind, though. We would definitely stay again!”

“I’d choose a different hotel next time.The Hotel as a whole needs a face lift. My room was really dated. It was like they upgraded the bathroom but didn’t have a budget to do the bedroom.Breakfast was average at best. I actually ended up opting to skip breakfast 1 out of the 2 days I was there.The girl working the front desk who checked me in at 4:00pm, she gets an A+ in hospitality from me.But upon the day of check out, the overnight staff had slipped my invoice for my stay under the door the morning I was due to depart. That actually felt very strange and unwelcoming. Like a “hey get out.” I have never seen another hotel do this, and I travel every week for work and am in different hotels almost every week!!If I had a choice I’d probably spend the extra money and go with a different hotel.”

“It's in a very scenic area of Holyoke, right by the river and close to Mount Tom. There are restaurants that deliver to the Inn as well as the option to use a food delivery service, like Door dash or Uber Eats. There is free Wi-Fi for use by guests, too. TV's are in all rooms with a large selection of channels to view. For added convenience, there are refrigerators in all rooms.”

“Rooms smelt weird, cigarette burns in carpet, chair, and bed. Bathroom door did not close all the way, or lock. Pretty dirty, a lot of sunflower seeds behind the tv stand.”

“I don't know if I've ever stayed in a worse hotel. We had high hopes checking in. We got to our room and the first thing we noticed were the questionable stains on the floor and chairs in the room. The remote for the T.V. did not work. The heat/ac vent looked like someone took a hammer to it. The shower had no water pressure. The continental breakfast was pitiful at best. No hot food or coffee when we went down at 7:20 to get something to eat. The concierge was RUDE. She didn't say anything to me at check out and acted like I was an inconvenience to her when room service had to go find here after I was waiting 10 minutes to check out so I could get to a funeral. Housekeeping was the most helpful person there! She helped my boyfriend carry down all our items and held the doors for him. She went and found the front desk person after I rang the bell 3 times and the concierge ignored me. Do not stay here. Quality is not one of this places strong suites.”