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“Five HUGE stars for Enterprise in Lexington! I may preface this by saying that I was definitely born in the wrong century in that I despise BEING FORCED to use computers/apps for every transaction nowadays. It is a true godsend to do anything these days without it turning into a major stress event involving ill-programmed websites/computers/passwords, absence of human communication/interaction, customer set-ups designed solely for the business-owner advantage, automated telephonic nonsense, computer-cryptic hidden fees, etc. Here's the story: My car croaked and I needed to rent a car. In fear of what I have described above, I boldly decided to risk it and simply just walk down to Enterprise at opening time to see about renting a car. I was stressed already and anticipating "the usual" like being told "you have to book this on-line" and/or "you need a user ID to access a new account" and similar such nonsense. Instead, I was welcomed by a very pleasant lady (Abigail) who was well spoken. She clearly stated the rental information and answered any questions I had. She booked a car to fit my needs and the price was clear and all info was up front. Before I knew it, I was led over to my car, and I was driving off on my merry way all within 10 minutes or less of my arrival. I literally left with a smile and low-than-ever cortisol levels. At the end of the week, I called Enterprise and spoke to Richard on the phone, and I informed him that I needed a week-long rental extension and he set it up via phone in seconds. He was very helpful and pleasant and a good communicator. It later turned out that my own car was now repaired, and I didn't need the rental extension after all. I called Enterprise and Richard answered. I informed him of my situation and said to "just return the car when you like and everything will be all set." The return process was a snap. Everything was lickety-split and totally "user friendly" and all info was clearly and concisely presented. Best of all, everything was accomplished without my ever having to touch a computer -not even once. No run-around, no confusion, no hidden fees, real people, etc. Old school and I'm lovin' it! Thank you, Enterprise!”
“Nicest people ever, I was originally at the Medford location but they were horrible to deal with. Came here and they were the nicest people and explained everything to me.”
“I spoke with the manager Matteo, he went above and beyond to help me with a rental to surprise my daughter's for our birthday weekend getaway. So much so I'm going to come and look at a suv”
“I bought a BMW and a MINI at this dealer and I was very well taken care of. They helped me with the finance and registration process, and answered all my questions. They also speak portugueses which was very helpful.”
“Sentry auto group was very good about fixing the recalls on my car and they did it in a timely manner. I also found the people that worked there very friendly and accommodating and I would definitely recommend anyone to go there for any repairs of any kind,”
“i highly recommend this place , its the best services ever the took care of all details , my car is a perfect for my needs, hybrid ,awd , 7 seats gps ,leather seats... , the price was good , also they have good coffe , this place feels like familly , ask about Mustapha and Rida”
“I had my car serviced at DGC down the road. Jeff picked me up and got me situated when I dropped my own car off, and when I returned the rental, Jean dropped me off at my own car again. Using the app was easy, and everyone at this location was great.”
“The entire experience went great. From the beginning of my reservation Salim and Frank were hospitable and professional. Salim all around great attitude, great guy. Frank was a great help, 10/10 performance walking me through the car. Lauren (or it’s spelled Lauryn) closed off the reservation with a gentle and kind demeanor at the drop off. Highly recommend anyone to go with Enterprise 99 Commercial Street Malden for your next rental.”
“Tewksbury Enterprise is the best!!! This is my third time renting from them this year and they will be seeing me again soon. The car that was reserved for me was unavailable and they took the time to show me other cars that would best suit my needs. I then had issues with my ID and they worked with me to get other ways to still rent. Thank you Andrew, James, and Kevin for helping make a stressful experience as smooth as possible!”
“I cannot say enough great things about enterprise sales and especially Emily Hernandez and her team! They really give off family vibes there and totally understands your needs..gets your vibe and gets you in a car of your choice no matter what it takes! They really went above and beyond for me and my daughter and we will forever be thankful and grateful for Enterprise Woburn!!!!”
“Avis is always great. Special thanks to Mike. He went above and beyond to help me during this holiday season. I have nothing but good things to say. Truly amazing!”
“The staff is really friendly, the location is also perfect for a suburban area. It is close to a railway station and also a bus station that takes you directly to the airport.”
“Before I came to Jax I had a horrible experience with Toyota in Woburn. I read the reviews for Jax and they were all positive so I decided to go and give this dealership a chance. Best decision I've ever made.. not only did I find a car I loved but Jason made the entire process easier then I could have imagined. All of this happened at the beginning of the covid-19 crisis and I didn't think i would be able to get the car until after due to most RMV's being closed. However, Jason managed to get in and get my plates and I had my car! Awesome customer service. I would recommend 10/10”
“Nice people. No lines, no waiting. Hassle-free rental. This location is probably overlooked by many, but easily accessible and super convenient if you live in the Bedford area.”
“Upon entering, I was greeted by Shevonne, she was so awesome!!!unfortunately just my luck there were no gas cars. Except a chevy bolt electric car. Shevonne told me I was going to like this car. I being driving this car for a week and I really enjoy my rental car is sooo fast. I love it!!All men enjoy a really fast car.Great recommendation.Shevonne is who helped me and she was so hospitable and thorough. In Massachusetts sometimes good customer service is hard to find. But at the Hertz at 831 Rogers St in lowell Shevone will go the extra mile with a smile. Thanks for the great work Shevonne!!!!”
9AM - 12PM
388 Eastern Ave, Malden
Car Rental
“Really unclear to me with all the negative reviews of this place. (almost made me re-consider). Overall excellent service, fantastic clean car, and very nice/professional staff. Would and likely will 100% rent from here again”
“I bought a new Ford explorer at Stoneham Ford and picked up the car on monday may 15th. Both Billy Pollack and Chris Santarpio were who I bought the car through. Billy gave me a great price on my trade and Chris delivered the car in perfect condition. Chris and Billy spent a lot of time with me and answered all my concerns and covered all aspects of the car operation. I just cant say enough about both gentlemen I highly recommend Stoneham Ford to anyone looking to buy a new car. Ask for Bill Pollack or Chris Santarpio you will be glad you did. 10 stars from me. Thanks Stoneham Ford..”
“Great Service! Mr. Anton the manager is very courteous and made sure I got the right vehicle for my situation. If in Hanscom Do not look for anything else Anton is the man!”
“I had such an amazing experience. I'm actually shocked to read the reviews from three years ago. Not only is this place accessible by public transport, Mr. White, the employee that I worked with, was phenomenal and easy to work with. I would recommend that you do not arrive without a reservation if you are picky, but this rule is true everywhere.”
“I understand that others have had less-than-stellar experiences here, based on other reviews, but I have rented a car there 4-5 times over the past few years and will be doing so again this weekend, and, each time, I've been served quickly and politely, and given a clean vehicle matching the proper category, which is all I require of a car rental business. For all I know, I've been lucky, or other reviewers have been unlucky, but I've never had any issue at all and recommend them.”
“This review is really for Ivan. He's a one man show at the property and runs things well. It's a small location with limited inventory, but also easy to access when I need a car in the suburbs. Thanks to Ivan and Jake and team for doing such a great job with this location!”
“I feel like I need to write a comment to try and balance out all the negative ones. I was hesitant to rent from Medford due to the negative reviews but decided to take a punt as they had the very best deal in Boston for a Tesla Model 3. The pick up was a bit slow due to lack of staff, but that seems to be a problem in many service industries. The charge was only at 20%, but they just said bring it back low and there will not be a problem, which it wasn’t. I rented for 25 days initially and had to extend it twice over the phone, because it could not be done on-line. No trouble getting onto the office, and they were helpful each time. They warned me about the toll charges, and I thought I had it correct to only be charged three days of admin charges, however it got it wrong and was charged the flat daily rental for the whole rental period. One call to the Plate Pass customer services Center fixed that, and I got a refund that accurately reflected my intended only three days’ usage. So overall it was a very positive experience. As a Tesla 3 owner back in Australia, I will definitely be looking to go with Hertz Medford again when I am next in Boston.”
“Had a great experience picking up a rental while my car is in the shop. Had a short wait, and the staff was super friendly. The EV I got was nearly fully charged and clean. I walked in and left with a car in about 20 minutes. Not bad at all. Happy with my experience.”
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“Lost my car (2011 Equinox) in an accident, Called Enterprise on 11/27 around noontime.Ordered a compact rental for 1 week, Enterprise picked me up at12:30 pm. They didn't have any compact cars, so I was given a free upgrade to a new 2023 Hyundai Santa Fe ! Beautiful car, clean with a full tank of gas. Used the rental for Used Car shopping... Returned the Rental ~ 12 noon on Friday 12/1.Only was charged for 4 days, so the $$ was credited back to me.Very friendly staff, helpful and a GREAT RENTAL experience !”