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“I rent enterprise cars all over the country. The staff is usually attentive, energetic and friendly unfortunately Enterprise is using second or third tier technology methods and they haven’t caught up with their competition. I’d like to show them how they can catch up quickly if they just reach out to me”
“This family-run business is truly exceptional. Every member is incredibly friendly, and you can see they genuinely care about providing the best service possible. The prices are reasonable, and the work is efficient and well-executed. As someone who is a little picky, I say this sincerely.”
“Exceptional body work!They went beyond my expectaions!Nicest group of people work here and I highly recommend them!Thank You Cantebury Automotive and also the receptionist is a hoot!”
“Olsi Auto made a good story out of what could have been a nightmare. I drove to Worcester from NY to pick up my daughter, and as soon as I pulled off the highway, my car started smoking and screeching and it stalled. My daughter called Olsi and within minutes they called me. They arranged for a tow truck, and sent someone down to make sure I was ok and not too stressed. When the tow truck couldn't give me a lift to the mechanic, they did. And then they repaired my clutch. They did a good job with the clutch, but the service they provided went above and beyond. Thank you, Olsi Auto, for making a bad situation bearable!!”
“I love this location, the affordable rates, and the associates that they have behind the counter! The cars are in good condition, the rates are reasonable regardless of the car type, and they are SO willing to work with you- even in tricky situations. Jenn and Dylan are professional, efficient, quick, and personable. If something goes wrong, they have the resources to lessen the mental load and burden that stressful situations can bring. Jenn and Dylan are honestly the best people I’ve ever met at a car rental facility, especially compared to “big name” places like Enterprise and Hertz. They also get you in and out in less than five minutes regardless of the transaction type. As a travel nurse where small details make a huge difference in your overall experience, especially when it comes to transportation in a new location- they make it so much easier with their willingness to listen and help you find the right solution.”
“The guys at the Madison Street Worcester Ma location could not have been any more awesome to work with. It was seamless and efficient from.start to finish. Each staff member was on their game and accommodating. Could not have had a better experience! Thank you and til.next time!”
“I had the pleasure of meeting James Hollis he was friendly pleasant got me in an suv I was in and out in a timely manor definitely will be going back to see him soon..”
“After having a horrible experience with the Webster location, I came to this Lincoln st location .looking for Kelvin he was highly recommend by a very good friend . Unfortunately Kelvin was off today but i was Fortunate enough to have my own great customer service experience with a different Coworker name Marisela. After explaining to her my situation and what I have been dealing with In the Webster location for the past 4 days with a big beautiful smile on her face and a sincere apology, she proceeded fixing the issue. there is nothing in this world that I appreciate more then a sincere apology coming from a person that has done nothing wrong but understood that, so out of respect for me , her place of work and on behalf of her coworker she was able to do that and more. With a very short time notice she was able to help me with my issue my selection and delivery she was truly awesome. How funny one person can make the difference . This is a person that truly enjoys her career and sometimes people take that for granted specially costumers and don’t give them enough credit . So from the bottom of my heart and from my family to you ,Thanks you for your great work and dedication to your customers Andrea Lara-fernandez definitely fulfilled every expectation turning a horrible experience to a great one in matters of minutes one that would not go unnoticed happy holidays”
“I booked thru my Travelocity. It was quick and easy customer service was good everything was explained no surprise fees at drop off. Pick up and drop off was super easy and the car itself was in great shape perfect for our road trip. The car didn’t have any windshield wiper fluid besides that no problems.”
“i did a one way long distance rental and pickup was quick and easy. i had no issues with the car on my 3.5 hour drive. i didn't realize the car i had booked was a hybrid so saving a lot of money on gas was a really nice surprise too.”
“Easy in and out. Jason made it simple and he was a pleasure to deal with. His smile and calm demeanor are a huge asset to this company. I’d deal with it all again, if I can have Jason guiding me through it all.”
“They were there for me when I needed them! Very easy onboarding process. I do wish they would have offered me some kind of discount or package for using their cars over the period of 2-3 weeks. Nonetheless, they’re a good option for rental and even a place to shop for cars if need be.”
9 - 11PM 9AM - 6PM
375 Airport Dr, Worcester
Car Rental
“We didn't rent here--which makes my review all the more meaningful, I think!--but when we landed at ORH, we realized we had taken the key on the plane with us fro the Hertz rental we'd just returned...to Orlando. We don't live anywhere near either airport (ORH or MCO), and Hertz had already revised our receipt (during the flight!) to charge us $300 for key replacement.
I spoke with Dimitri (the manager on duty), who suggested I reach out to Ed Bresnahan, the owner. Mr. Bresnahan replied to me within one day and graciously agreed to return the key for me to the folks in Orlando. I was expecting pushback--or even a request to pay some sort of shipping or handling fee, as this is a franchise Hertz location (meaning, not a corporate location), so his quick response--and willingness to help--were a pleasant and welcome surprise.”
“In a trip filled with a delayed flight into Worcester, that caused us to arrive after 6pm and cancelled flight home, having to extend my trip and hotel stays and more poor customer service calls and interactions than I care to get into - there was only 1 person on my entire trip who showed any real compassion, understanding, and concern and that was Jason from Avis/Budget at the Worcester,.
I have worked in the customer service industry for years and I will say that not only did Jason handle a flood of customers at his counter with speed and efficiency, he also still maintained his professionalism, courtesy and was an absolute ambassador for the location and the Avis/Budget brand. I really can not say enough good things about his positive attitude and work ethic, and I wish there were thousands more people, not just employees, but people like Jason in this world.”
“I don’t understand why it is rated so low. The staff is very friendly and always helps you out to get the best car. Prices are generally higher than other hertz in the nearby area but they do have better selection”
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“Ok so for my first review I gotta say they made sure I understood the whole process. They did all the little things to make sure the process was as smooth as possible. Thanks for your great work”