“Dropped my keys down an elevator shaft and had to get 4 new house keys (mine & different family member's homes) as well as a vehicle key fob. Priced cheaper than the dealer, and I was in and out in under 30 minutes for all 7 keys I had made! One of the house keys got messed up and they fixed it no problems. Fair prices, great service”
“Strangely sterile for a hardware store or extremely clean and well kept. Up to you Had exactly what I needed and the store practically guided me to what I was looking for! Friendly staff too”
“I went in with a small plumbing project in mind but without knowing what fittings I would need. One of the workers offered to help, and within 5 minutes I had all the parts, supplies, tools, and materials I needed to get it done. A+++”
“I’ve been going here for 3-4 years now, these guys are excellent and easy to work with, they carry mostly anything you’ll need as far as lumber and building supplies.”
“The store manager and associates couldn't have been nicer or more helpful. They worked hard to adjust a paint color I had mistakenly bought, and they got it right!”
“I love harbor freight because I can always find great deals on tools, supplies and other things i need. Always great prices on gloves, eye and hearing protection, zip ties and gorrilla tape. I especially love the canvas tarp they sell. They're a bit expensive but worth every penny. They last longer than every other tarp I've purchased.”
“An absolute hidden gem of Worcester. Whether you're looking for a wrench or a tablesaw, it'll eventually pop up at the Tool Shed. I've found many diamonds in the rough over the years that have become staple tools in my arsenal.”
“This place used to be a dump and the counter help were busy surfing the sport news. I don't know what happened but the yard guy takes good care of the place now.”
“John was incredibly helpful and was able to take care of me / help me with my application with no hassle! I’ll be stopping by any time I need any electrical help in the future!”
“Would definitely recommend this store. If you need anything in Lawn and Garden-ask for Andrew! He was very friendly and knows how to deliver excellent customer service.”
“This rating is for the staff that work at Lowes in Worcester, MA. The Lowes company need improvement when it comes to how they want managers to handle their third party deliveries. That said, the staff that works at the Worcester store are terrific. After we had been bumped from the appointed delivery day, Jeremiah not only came through with a solid delivery time (that required talking directly to the person making the delivery) but also substituted a better quality product for us when he noticed that one item was no longer in stock. Jeremiah also called me three hours after the delivery was supposed to be made just to make sure the job was completed and done well. Bravo, Jeremiah. Berenice, a clerk at the Pro Shop entrance, was extremely helpful directing me to were to go and who to speak with. She also noticed I was quite stressed, turned to me and asked, "Do you need a hug?" Her hug made me smile and helped turn my day around. Thank you Berenice!”
“Good supply store. They have a pretty broad selection of tools, hardware, supplies, and machines (lawn mowers, snow blowers, etc.). They also have a garden center where the plants are okay to good but the supplies are well stocked”
“Im a contractor. HD is way better than lowes in worcester. I literally live 4 minutes from lowes & everytime I go there for just 1 or 2 things I always endup having to leave & drive 15 more minutes to home depot. So I have learned its always faster to drive the extra time straight to home depot 1rst. Lowes only carrys sharkbite shutoff valves now? They also only carry grade D cedar shake shingles, not HD they still have everything I need. Aisles are organized, etc. Still love Home Depot at Goldstar blvrd worcester locations by far over the Lincoln st. Worcester location. I gladly drive right by lowes another 15 minute drive to HD & it always saves me.time because there isles.& shelves are clean organized, they have what there online site says they do unlike lowes who has problems in all.these areas and more. Lowes 30% of items on the shelves dont even have price tags, so.what Im supposed.to go track someone down everytime.I need a price. You'd sell way more items by just putting the price tag on the item for sale. Most ppl won't waste there time.to.track down an associate to ask for.a price. Im assuming they teach you these things in biz management school???”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.