Lexus of Ann Arbor is a dealership that offers a wide selection of new and pre-owned Lexus vehicles, including models like the RX 350 and GX 460. Customers appreciate the convenience of researching vehicles online and finding good deals through ongoing specials. Many reviewers highlight a positive experience with the friendly and helpful staff, noting that employees are knowledgeable, non-pushy, and treat all customers with respect. The service team, especially individuals like Owen and Alex, receive praise for their professionalism, dedication, and thorough explanations, making maintenance visits smooth and trustworthy. Customers who travel from nearby areas trust the dealership because they stand behind their repairs and provide quality service. Some mention that their new cars arrive with a dealer’s ribbon, but occasionally, cars may not be fully detailed, requiring some cleaning at home. A few reviews point out minor issues, such as a windshield crack or a car that needs to be cleaned before pickup, but overall satisfaction remains high. The staff's warmth, honesty, and commitment to customer care create a welcoming environment. Whether buying a new or pre-owned vehicle or getting maintenance, customers feel confident in choosing Lexus of Ann Arbor for their automotive needs.
