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“Salem has been over the top helpful! I greatly appreciate him going the extra mile helping me with my phone. Do to excellent service I will definitely come back to this location. Thank you!”
“Ron, at the store, was smart, friendly, listening to what I asked, didn’t make me feel awkward for not knowing the latest Tech details… Couldn’t have been better, and saved me unnecessary spending. I’ll be back!”
“I visited this store the other day to get help installing an app that was confusing (to me). Josh hadn't worked with the app on Androids, but he dug right in and managed to get it installed and working in a short time. The process was efficient and educational, and the staff is very friendly. This has become my new favorite Verizon store!”
“Sam! You are the Only person with ATTwho could help me after 20 min trying to follow prompts then 29 minutes w a phone representative who has No Clue or power to help but told me to "go to an ATTstore".....you helped me in less than 1 minutes..THANX SAM”
“Loved the customer service Jay and everyone was so nice and helpful! Thank you so much for getting me taken care of in a quick pace! I love my new phone and definitely chose the right location!. I will be back if I need anymore help.”
“Based on past experiences with other mobile carriers, I was somewhat hesitant to make a switch, however making the switch to T-Mobile was the right decision and Nicholas helped me to make that decision. He and the T-Mobile Customer Service Team were very professional and gave me the feeling they truly appreciated my business. Thank you Nicholas and T-Mobile.”
“I wish I had grabbed his name, but whoever helped me tonight was a lifesaver! He was very knowledgeable and was able to get me back up and running quickly after my SIM card stopped working due to water damage. Thank you!”
“Mike at this location was incredibly kind, efficient, and patient with me when I was buying my iPhone! He clearly cares about being helpful and doing a thorough job. Would absolutely recommend getting products with him and plan to do so again in the future.”
“I had the opportunity to work with Braxton today. I was upgrading my daughter's phone. He was informative and entertaining. As we all know, the process of getting a new phone can sometimes be tedious. Braxton was efficient and jovial along the way. I would highly recommend this location based on the caliber of their staffing.”
“For the life of us, we couldn't get this pop up to stop popping up. We went into every app downloaded and fixed the settings but the pop up still continued. I was getting frustrated until we went into the store and the gentleman had fixed im the pop up issue within 15 minutes! He explained what the problem was and how to fix it myself. Bryson (sp) was a fantastic help!”
“both staff members were exceptional I appreciated them. however, The corporate loop holes made me have to stay there for 3.5 hours. You are putting these exceptional
workers in horrible circumstances.”
“I'm new to the state and needed a new number and phone. The one I wanted wasn't in stock but the young lady who spoke with me about it called me immediately after restocking it. She not only did that but assisted me applying for a program to reduce my monthly payment. Thank you.”
“They have amazing service amd the people working there have amazing customer service.. Holla at mark ( trust me you know who I'm talking about).. Not only is he amazing but he helped me out and gave me his card.. MetroPCS on Washtenaw ask for Mark he's an amazing person and will solve all your problems if you have any... That's the reason why I stay with this company because they have amazing people behind it..”
10AM - 8PM
3100 Lohr Rd, Ann Arbor
Mobile Phones
“I received amazing service at this location today. Jason was able to get me in and out on a return very clear cut in and out no hassle. Wow, I wish everybody could be like Jason. His parents must be proud of him.”
“JC is the man! I had a really frustrating issue with Apple’s corporate repair services and when I brought my product back to the store to discuss this, JC handled my situation in mere minutes. Great guy to work with and super friendly and helpful!”
“The wait was a little long, but service was good. Care was taken to determine the trouble with my phone. The upgrade offer was good enough to bypass repair. I made the upgrade and am pleased, so far. :)”
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“Shawn was very helpful in getting an 80-year-old woman back up online after getting a new iPhone. He was very gentle and he explained everything and he was so fast I was amazed thanks very much Verizon then thanks Sean bye-bye”