“Craig was so wonderful! I'm not tech savvy and had a lot of issues and questions with my phone. He patiently explained very well new options and helped me decide what to do. Also helped me get back in my Google account and showed me how to put my 5000 grandkid pics in the cloud before they got lost!!! Recommend this place highly and Verizon you've got an awesome employee!!! I hope you treat him right! ? Thanks soooo much Craig!”
“I always like to go here when I need a new phone. I've been here around 4 times now. The employees are always super friendly and knowledgeable. They saved me $10 a month for internet by signing up with AT&T. I feel at other locations they just try to get you in and out, but here it doesn't feel that way!”
“Received prompt and courteous service on 8/11/23 from Chris L. and my wife walked out with working phones--more than I could say for the competitor we left to come back to Tmobile!”
“I frequent this location and I just wanted to give special recognition to both of the ladies that have been holding it down ALL BY THEMSELVES for a while now. Pay no mind to the entitled complainer below. Just because someone is working alone don’t mean they don’t deserve a break. Shame on him for not speaking up and instead running to google to write a nasty review for no real reason considering the employer didn’t actually do anything wrong. Please be kind to your customer service workers they work hard to be nice to some of y’all and from the sound of it some of you don’t deserve it!”
“My girlfriend and I went in to buy her a new phone. We were met by Steve and Marvin; who are very professional, helpful, and friendly. I got the best deal and more! The best part was that we were in and out in 20 minutes! I'm not one to shop around so being in and out like that was great. Thanks guys, you'll definitely get my business again.”
“They have amazing service amd the people working there have amazing customer service.. Holla at mark ( trust me you know who I'm talking about).. Not only is he amazing but he helped me out and gave me his card.. MetroPCS on Washtenaw ask for Mark he's an amazing person and will solve all your problems if you have any... That's the reason why I stay with this company because they have amazing people behind it..”
“The service was good and the atmosphere was nice. Although I almost slipped on the wet floor no wet floor sign even though there should've been one there. Although the 2 guys were nice enough and were able to do a brain swap on my boyfriend's cellphone.”
“The service is okay. The atmosphere is quiet and the prices are okay a tad high but oh well. I'm kinda the sketchy part of Ypsilanti. The place itself is okay. Also could be in a better location had people begging my boyfriend and I for money a few times at this location.”
“I love wireless toys ypsilanti!!! Ray and his whole team great customer service, knowledgable about the products they sell, and just all around great people. I live in the Jackson area and I will commute to them if I need anything for my phone. Thanks for being awesome”
“In all the metro T-mobile stores i have been, this is the best in customer service. Sam is a very nice guy and well knowledgeable about his job. Go and see him and you'll be well taken care of.”
“What a great experience that was. Andrew, the man who fixed my phone, was super helpful. He showed me what was wrong, how he was going to fix it, and how much it cost right off the bat. He educated me as I waited for my phone to be fixed, I highly recommend coming here 5/5 for sure!”
“Not all hero's wear capes, some work late night at Boost. Waldo helped me and even kept me from switching to a new carrier. He's kind, helpful, and patient. I will definitely continue my business here!”
“So I recently posted about Meijer not taking back the cans for beverages that they sell. I know it's only a dime per can but it adds up! Since Meijer and target are right next-door to each other I decided to call target. I had never seen bottle return there but I thought what harm would it be to call. Customer service was so friendly and nice. They said bring up the cans to the customer service desk and we can count them out and they would reimburse me. They did say there's a $25 limit but I didn't have that many. I was so appreciative that they took back my San Pellegrino cans that I will buy all of my San Pellegrino from them from now on. And they were very friendly about it. Good job target!”
“Don't understand all the problems you all are having but we are on a5g plan, unlimited talk, text and whatever, pay $35 a month. I don't know where these people are trying to charge for extra stuff. I use the location on Rawsonville Rd, and if we have a problem, no questions asked. Never been charge any kind of fee to help us out. Need to change your store apparently.”
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“Was looking for a used cell phone but ended up getting a brand new iPhone for even cheaper the I originally estimated. The other locations in Ypsilanti attempted to price gouge me and I am really happy that I shopped around and found Frank/Jacob at this location. I immediately felt at home and was with people that I trust.”