“Ross (and all the other employees) are amazing! Went here to investigate upgrading our phones. Ross was very kind, never pushy, went through all the details with us and made sure we were comfortable every step of the way. He even saved us money with a travel plan for an upcoming vacation! He was also was very accommodating when we decided we wanted to return some of the accessories we had initially purchased.I'm not scared to recommend this place!”
10AM - 8PM
1266 28th St SW, Wyoming“They did such an amazing job, as of now everything looked good in my part, the rep was amazing & did an amazing job relating to us. Appreciate him. Unfortunately I forgot his name.”
“Super place. Brandy provides great service, makes you feel welcome, very friendly, wants to make sure you have a great experience. Kudos to her. Quite a friendly professional. They took care of my broken screen on the spot. Mark”
“Was paying way too much with Verizon and didn’t even get that good of a service with them so I switched and guess what... my iPhone7 plus is working better where i live and thats just what I needed.”
“Fantastic ! ! ! We wanted to switch to Boost to get away from our LARGE monthly bill with another provider. They went out of their way to get us fantastic Smartphones and an excellent plan! I highly recommend these guys! Thanks for everything!”
10AM - 7PM
3224 28th St SE, Kentwood“Definitely the best boost store I’ve been to glad that we drove out of our way to come here.. we were helped instantly not only by the employee but the owner as well they both made our process extremely fast and easy not to mention they helped save us money and gave us alternative payment plans. We will definitely be back. You guys are awesome thank you!”
10AM - 8PM
3198 44th St, Grandville“Customer service is really good! Even when I have the most minor problem they are willing to help and that is greatly appreciated. I will add though, the location of T-Mobile on Google maps is in the wrong location. Should update”
“So I had quite a few issues with my phone, to the point were I was angry and anxious. My account was suspended and the website told me to pay my fee to restore which I did. Sadly it did not work. Cue to the machine eating my money. I go into this Boost Mobile location and THANK GOD I ran into Jimmy! This man not only restored my service and credited what I had already paid, but he went on to fix a long term issue I've had with my microphone, replaced a screen protector professionally and was INSANELY charismatic the entire time through. Every time I go to this location whoever the salesman is there is the one to bring me back the next time. JIMMY THANK YOU! You deserve a raise for being the best!”
“I ordered a new phone and plan and my tech guy (grandson) lives 400 miles away. I went to the store to have them do their magic.All employees were kind and helpful. I would definitely recommend this store l.”
“I feel absolutely compelled to sing the praises of Justin Sharrow.Justin has been an absolute dream to work with.From the minute that I met Justin he not only was super easy to talk to, he really listened to my concerns and had solutions for problems.He stayed late, came in early and all to just help me give the best possible experience to our guests. He went above and beyond to ensure a good outcome for this upgrade.Give this man a raise.Thank you so much for employing someone like him who does your brand proud.”
“EDIT: The store is under new management, I stopped in to have this conversation about this service and they were super apologetic, took responsibility for the reps poor service and dealt with my matter expeditiously. If this is the service to expect in the future, 5/5 stars all around. The new manager, Joseph, is knowledgeable, personable and all about customer service. This will stay as my future service location. THANKS GUYS!”
“Tanner and Mary are Superstars. They were patient with my concerns and solved each one while I was on my lunch hour. Now my hubby and I will have a blast at the weekend concert. Buy them lunch please!!”
10AM - 9PM
3195 28th St SE, Grand Rapids“This place deserves more praise than criticism; indeed, it provides outstanding, professional customer service, with promotions unmatched in the market, i.e. the 32gb iPhone 6 for $30 when you make the switch to Boost Mobile. They have other stackable promotions. I do recommend this place.”
“I went into the store to get help setting up my new phone that was having some issues. There was some account issues on my end but the store manager Michael?? Was extremely helpful and very patient when I was trying to figure everything out. Great experience!!”
8:00 AM - 6:00 PM
2439 Byron Center Ave SW, Wyoming“I2K owner, Andy is helpful and returns calls and answers emails. The internet is good for country internet. No data cap. Thankful it is not satellite. Cathy Grand Junction, MI”
“There is no getting out of this place quickly BUT they have solved complicated issues for me. This store on Kalamazoo Ave is the one to go to if you have a problem with your phone. I had gone to the little Verizon store on Byron Center Ave by Gezon and they are not authorized to repair or troubleshoot phones.”
10AM - 8PM
4747 Wilson Ave SW, Grandville“Terra was absolutely incredible. She made us feel welcomed even though there was an hour long wait. Most places don’t even notice you, but not here. Terra took exceptional care of us. We will come back just for her.”
10AM - 7PM
3433 Century Center St SW, Grandville“After trying and exhausting the XFinity tools (online chat, text chat and call-in) we resorted to coming into the brick and mortar store in Grandville. While we shared the same issues and concerns (as we had through the technological tools) we finally felt “heard”. We had the opportunity to interact with the store manager and another associate who clearly understood our technology related issues and concerns but also acknowledged that the XFinity support mechanisms (chat, text, call) can be both frustrating and useless in trying to reach solutions. They quickly addressed 2 of three major concerns and provided us with an additional resource to facilitate addressing our biggest concern (billing). We can report that this route was also successful. The 65 minute queue in the store clearly attests to the fact that chat, text and call in provide little to no support. If those tools worked— the storefront queues would be “slim to none”. It’s a shame that XFinity leadership neither recognizes nor values this and makes no efforts to enhance en face or live voice aide to customers. They’d rather put resources into faulty and limited techno-support than invest in skilled personnel. Our experience today was largely pleasant (except for the wait) and productive. We find it hard to beat up on the customer service reps in the store when ultimately, accountability rests much higher in the XFinity food chain.”
Open 24 hours
1026 28th St SW, Wyoming
“Nothing but good things to say about my experience today. Eli was the gentleman helping me and he did a fantastic job. He was also knowledgeable on the differences and capabilities of all the phones and accessories I was interested in.”