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“I had to switch my phone plan and decided to go to T-Mobile! Jose helped me do just that with also helping me set up my new phone! He was so kind and patient, he helped me understand what was going on and made things make sense. Everyone there was so nice as well.”
“Kevin and Jesse were both super helpful. Walked in, close to closing time, with a older phone that was having issues. They found that the SIM card was bad and were able to quickly switch it to an e-SIM and get it operating flawlessly. While there, I addressed a billing issue. They found that my older plan was billing more than I needed and upgraded to a newer plan, saving me +$20/mo.
Both guys were friendly and knowledgeable and I appreciate them for helping me out!”
“I don’t even have words for the terrific service I received from Sean M. Had I met him before a series of unfortunate events, I would’ve stayed with T-Mobile. He deserves a raise, a gold star and whatever else your company can do for him. Don’t lose this guy. He’s a gem! His care gave me years of life back that previous encounters with the customer service department took away.”
“Once I switched from cable to Iactivate I have not went back!!! Excellent customer service anytime I need anything!!!! If you’re thinking of getting Iactivate I’m here to tell you make the switch you will for sure be satisfied!!!!! And if you need anything fixed they are definitely the place to go as well. Best service all around!!!!”
“I went into the store stressed after my phone went black from repeated drops. Abdul set me up with a new phone, didn't let me leave until my phone was set up properly. It was having trouble connecting so he had to call customer service. It was taking a while but he reassured me that he wasn't leaving until my phone was fixed. His shift was over, but he stayed over to help. Great customer service!”
“Joe at the East Beltline T-Mobile was exceptional! Answered all our questions and gave us the best price for what we needed, was great to be in such good hands, great people at that store!?”
“Went in for an I - phone trade in Wayland and was told they couldn’t do it. Went to 84th street Vorizen and came out with a new phone at a fair price. I would recommend this store.”
“Mo at the Grandville location was amazing!!! He was very professional, welcoming, knowledgeable, patient and a great multitasker. We came in for a reactivation and we were kind of on a time crunch. Mo welcomed us and got us checked in as soon as we entered the building. When it was our turn he listened to what we were there for and provided excellent service. 10 out of 10 for Mo and his team!! No customer were left unattended and they did check-ins with all the customers not being serviced yet. If you want to experience exceptional customer service then this is the place to go!”
“Filiberto was excellent! I will not go to any other Boost retailer.
The service at the location is 5 STAR everytime.
Filiberto is very knowledgeable and very professional.
I will drive all the way across town to get service here.
Absolutely the best Boost technician ANYWHERE!
HANDS DOWN!!!”
“Great Customer Service, i prefer working with Victor he has patients, he will make sure your questions has been answered and the reason for your call has been resolved before disconnecting call.”
“Muhammad was very helpful in switching the service over from my mom’s old phone to her new phone. Very nice guy. My mom also wanted me to point out that he was playing very good music in the lobby!”
“Last night Feb 19 2026 my wife and I showed up a bit before closing to get a transfer pin number that had been screwed up by another salesperson years ago... Tanner spent time getting our problem straigtened out even after closing time to make sure we were all set before leaving. Tanner clearly went above and beyond for someone he had never met. He is a great kid who shows he cares about customers. World needs more people like him.”
“The young men that helped me today are doing a great job! I accidentally broke my phone and they were able to get all of my service transferred to my new phone including pictures! They both worked diligently on my phone and were able to help others! Thanks T-mobile on Michigan/Diamond Ne! 1st shift on 7-16-26! Thank you guys and keep up with your work!”
“I had an amazing experience at this store! The employees were very knowledgeable and went above and beyond. I have had poor experiences at other phone stores so I was pleasantly surprised with the service I got here. All of my business will go here going forward!”
Open 24 hours
561 Century Ave SW, Grand Rapids
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“I feel absolutely compelled to sing the praises of Justin Sharrow.Justin has been an absolute dream to work with.From the minute that I met Justin he not only was super easy to talk to, he really listened to my concerns and had solutions for problems.He stayed late, came in early and all to just help me give the best possible experience to our guests. He went above and beyond to ensure a good outcome for this upgrade.Give this man a raise.Thank you so much for employing someone like him who does your brand proud.”
“This Verizon location near Knapp’s Corner my preferred company store.
I was promptly greeted and my name added to wait list for next available customer service representative. I was helped by Ben who was extremely patient with my concerns, a great listener and helpful with my request for new service by porting current phone number to Verizon. I Highly recommend Ben and plan to return for any future Verizon help.”
“I love the place , I got an iPhone at a good price and I love it , I recommend coming here for good deals and kind establishments ? thank you boost people ??”
“So I had quite a few issues with my phone, to the point were I was angry and anxious. My account was suspended and the website told me to pay my fee to restore which I did. Sadly it did not work. Cue to the machine eating my money. I go into this Boost Mobile location and THANK GOD I ran into Jimmy! This man not only restored my service and credited what I had already paid, but he went on to fix a long term issue I've had with my microphone, replaced a screen protector professionally and was INSANELY charismatic the entire time through. Every time I go to this location whoever the salesman is there is the one to bring me back the next time. JIMMY THANK YOU! You deserve a raise for being the best!”
“I2K owner, Andy is helpful and returns calls and answers emails. The internet is good for country internet. No data cap. Thankful it is not satellite. Cathy Grand Junction, MI”
“Katianna is the best !! She corrected all my issues within 5 minutes . This wasn’t a phone issue it was my Garmin connect issue !! She is a Rockstar .
10 minute wait for my walk-in issue !!”
“All the guys at this store are super helpful. Davis and Quinten were the best helping me switch out my new phone that I ended up not liking after only one day. I ended up getting exactly what I wanted and they transferred all my data from my old phone.”
“Great service! The Beltline store had the phone I was looking for, even though the customer service phone line said they didn't. The agent was easy to speak with and listened to us and helped us make the right decisions. Overall, a great experience!”
“I recently visited Xfinity for an internet concern, and Matt was exceptional.
He listened carefully, knew exactly what to do, and double checked everything afterward. I truly appreciate his professionalism, attention to detail, and genuine commitment to customer care.
He deserves to be recognized and praised!”
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“This is the best vape shop in town. The staff are always extremely friendly and welcoming, and there’s a great selection at great prices. Definitely recommend this store.”