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“Dallas has been an incredible help getting my family set up with new phones and an affordable plan. He made the entire process easy and took the time to answer all of our questions. I really appreciate his excellent customer service, professionalism, and patience. Thank you, Dallas, for making this such a great experience!”
“Stopped in on a Sunday with my 85 year old father and his broken flip phone. Michael was able to assist us and fixed the issue. He was very kind and helpful. He gave us some good recommendations and showed my dad how to fix the issue if it happens again.”
“Kevin and Jesse were both super helpful. Walked in, close to closing time, with a older phone that was having issues. They found that the SIM card was bad and were able to quickly switch it to an e-SIM and get it operating flawlessly. While there, I addressed a billing issue. They found that my older plan was billing more than I needed and upgraded to a newer plan, saving me +$20/mo.
Both guys were friendly and knowledgeable and I appreciate them for helping me out!”
“Absolutely excellent experience...came in with a busted up 3 year old phone...told the gentlemen I wanted the cheapest thing he could do I walked out with a 2025 phone a case and activated for 99 bucks...I'm clueless he could have really did me dirty but he chose not to...highly suggest for any phone needs”
“I went to talk to Philips an AT&T store and it was quick it really resolved my problem because he got all the people sometimes new you don't know what he's doing the guy Felix it was quick to resolved my problem quicker I recommend the store to everybody go to the store looking for the guy named Felix have a good day”
“Once I switched from cable to Iactivate I have not went back!!! Excellent customer service anytime I need anything!!!! If you’re thinking of getting Iactivate I’m here to tell you make the switch you will for sure be satisfied!!!!! And if you need anything fixed they are definitely the place to go as well. Best service all around!!!!”
“I don’t even have words for the terrific service I received from Sean M. Had I met him before a series of unfortunate events, I would’ve stayed with T-Mobile. He deserves a raise, a gold star and whatever else your company can do for him. Don’t lose this guy. He’s a gem! His care gave me years of life back that previous encounters with the customer service department took away.”
“Fortune was amazing!! He was so kind and helpful and waited waaaay longer than he should’ve had to in order to help me out with getting my phone set up! Genuinely such a great experience, would recommend!”
“Went in and met with Lee, did an amazing job getting me the help I needed, went above and beyond to help me I left there Happy he helped me and was so willing to go the extra step.”
“We worked with Autumn the past couple times and would like to say shes done a great job and has been very helpful to us. We highly recommend her and highly recommend you give her a raise.”
“Came in and they got my brother together for the little bit he had! Definitely a blessing! Thank you so much guys you are awesome and will be recommending you to everyone”
“I had a really nice experience from here. Nice and professional staff helped me to activate the prepaid sim from walmart. He connected this case to his colleague by phone and the process was real smooth and pleasant. Nice to have this experience.
Thanks Mohamed!”
10AM - 7PM
71 54th St SW, Wyoming
Mobile Phones
“Filiberto have me some of the best help I have ever gotten at any boost store. He was polite, courteous, and explained every little detail of everything that had to do with my account. #1 in boost employees in my books, hands down.”
“That boy Troy is the GOAT when it comes to sales associates, got me in got what I needed in and out within a hour, and I setup a new phone and transfered the data in that time, he needs a raise or a promotion because this guy knows his stuff. 10/10 this is my new att store and I will be asking for Troy in the future.”
“This is the best vape shop in town. The staff are always extremely friendly and welcoming, and there’s a great selection at great prices. Definitely recommend this store.”
“Muhammad was very helpful in switching the service over from my mom’s old phone to her new phone. Very nice guy. My mom also wanted me to point out that he was playing very good music in the lobby!”
“Filiberto was excellent! I will not go to any other Boost retailer.
The service at the location is 5 STAR everytime.
Filiberto is very knowledgeable and very professional.
I will drive all the way across town to get service here.
Absolutely the best Boost technician ANYWHERE!
HANDS DOWN!!!”
“Kyle was so amazing! She was very knowledgeable and attentive. Kyle had my best interest in mind, and I was able to make an informed decision without feeling pressured to make a sale.”
“It was on Monday for a phone call and the two girls were very helpful and incredible even though there were a lot of people...they treated me wonderfully...I will return very soon incredible service from Metro”
“Lupe is the Goat ! lol her patients . All the bumps we had to to skip together. Never was rude to any and she was dealing with customers while she was helping me . Love my visit”
10AM - 7PM
2017 Division Ave S, Grand Rapids
Mobile Phones
“Very friendly and knowledgeable customer service representatives. Extremely helpful, and reasonable prices on cellular service. I would definitely recommend this company to everyone I know.”
“Julian helped us switch 6 lines from Verizon business and did a great job he made the whole procces seemles and easy and could not be more happy we saved a ton of money and got a ton of gift cards. Will be sending everyone I know to Julian and Julian only”
“Just signed up for service and got a great trade in deal. Andrew and Shawna were very friendly and knowledgeable and very good at making sure I understood all the perks AT&T have to offer. I will be setting up Internet service very soon with Andrew.”
“I really appreciate the effort the Wayland Verizon associate put forth in making the purchase of my new phone such a good experience. She made sure I receive all the information and extra details I needed and
let me know if in the future I have any questions all I have to do is stop by or give
her a call. I would recommend this store to
anyone because they are an excellent source
of information or needed purchases.”
“Came to get a phone after 2 different stores declined to give me the offer that boost sent me in my email walked in explained my situation and the 2 gentleman working were extremely helpful and very noce i greatly appreciate them for doing what the other stores wouldn't do!!!! Joe and Ryan are the man!!!!!”
“Francieszka always provides the best service, and I trust her implicitly. She is very patient, and I often call ahead to make sure she's available so that I can accomplish my tasks with confidence.
What another reviewer said is also true for me. Francieszka had two calls with the in-house service dropped right in front of me. She spent over an hour working on my phone because her representatives kept dropping her calls. She was very patient, repeatedly calling back and asking them not to hang up on her because we needed assistance. She is truly wonderful.
If frustrated with customer service anywhere, check out The Elliot Report. They provide consumers with contact information for corporate office employees who care. I found Metro's email address through the report and received a call back from someone who clearly cared.
I will continue to use Metro as long as I can receive in-person customer service from Francieszka. I trust her, and that's invaluable.”
“The owner is very helpful if you have problems with your phone you can bring them to him bring them to him and he can help you out solve your problems with your phone that you have you just help me out immensely I appreciate all the help that he has given me so give him a
chance”
“I had an amazing experience at this store! The employees were very knowledgeable and went above and beyond. I have had poor experiences at other phone stores so I was pleasantly surprised with the service I got here. All of my business will go here going forward!”
“These people here have helped me out a lot with recovering emails and in the past I've had accidentally changed my setting to another language and I couldn't figure out how to change them back they have always helped me out and have been super cool while doing it.”
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“Purchasing a new phone at my age is not easy! I decided it was time since my iPhone 8 was low on battery. So my daughter met me at the Verizon store and with her help plus the good help of John I came home with my new phone! All is well and I’m learning new things every day, but know my new phone is a keeper. Thank you to my daughter and John!”